General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Issue while OIC is connecting to Cloud Data ScienceSummary: We are connecting to Data science through REST adapter using the security policy OCI signature version 1. It is failing while testing the connection with this e… -
Chat API url for postmanSummary: Using below API details, we are trying to frame a url to use the same in postman. But I'm unable to validate the url. https://docs.oracle.com/en/cloud/saas/b2c-…
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Dedicated channel for MessengerSummary: We have embed a custom Live chat functionality on a support website through which customers can chat with the agents. The chat initiated by a customer is assign…
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Service Cloud Chat APIsSummary: From the below shared pictorial representation for Oracle B2C Service Chat Systems working with a custom end-user application, in step 1, "Authenticate custom a…
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How to increase the read timeout value for SOAP invocation in OIC?Summary: In one of our application we are invoking a SOAP web service to get customer data. Since there is huge data it is taking time to send the response back to OIC. …
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How to export all File Attachments using custom script in Service CloudHello Community, I am working on a challenging requirement were we need to download/export all the file attachments that currently exists in Service Cloud Instance using…
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how to track bounced emails in Public Mail API?Summary: Bounce back error message is not received when using the Public Mail API, so unable to see if email has bounced back Content (required): We are unable to track …
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Problem loading CURL library in a Custom Script on May 2014Content Hello, I suppose I'll be the first to post in the new General Developer Discussions area so here goes.. I'm working on a May 2014 site and am building an integra…
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Is it possible to create an incident based on the incident that generates a survey response?Summary: We have a survey generated when an incident is closed, when the customer answer the survey We need to generate another incident if the calification of the surve…
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Escalation isn't triggering for new rule stateSummary: I have a two level escalation for Answers. The first level escalates fine. But the second one will not. Content (required): I am trying to set up escalation rul… -
Organization Login in Customer PortalContent Hello All, How can I login like a Organization in Customer Portal and see all tickets from my contacts (I'm a Organization) I'm trying using Conection Organizati… -
BUI vs .NET and rule to send survey when solvedSummary: Business rule that sends a survey when the status is solved works differently in .NET vs BUI Content (required): This problem just started happening in the BUI …
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Error in function Anonymous function jspdfSummary: Hi, Can someone please help me to fix my issue? Currently, I Have created a Custom Script Based on PHP but using Embedded JS. The requirement is to generate a P… -
Extending Customer Portal SearchResult widgetSummary: Need some documentation on how to extend widgets Content (required): We have a customized okcsSearchResult widget in our Customer Portal that we'd like to exten…
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Change Account Display Name from Email Address to Contact.FullNameSummary: We're migrating our customer portal and I would like to change the account information displayed on the Account Dropdown widget from the email address to the Fu…
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Problems implementing the OKCSSuggestion widgetSummary: In trying to implement the OKCSSuggestion widget I run in a couple of issues. If anyone can help me on my way, I would be thankful. Content (required): On our p… -
Chat Real Time Statistics Reporting - Browser UISummary Chat Real Time statistics not available in Browser UIContent Hi A number of our business teams want to move to using the Browser UI rather than the Desktop Agent…
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Preventing Content Authors from Overwriting Each OtherSummary: Searching for a way to prevent or alert content authors overwriting. Content (required): We have multiple content authors all collaborating on writing answers. …
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create notification toaster from phpContent Hi Im wanting to be able to create a notification pop up toaster from php that all logged in users would see (or a group of users) Does anyone know how to create… -
Create Toast Notification For BUI LoggedIn UsersSummary: Hi We have business requirement for logged In user. They would get toast notification after every 15 minutes in BUI. I wonder If we can make custom BUI extensio… -
How to add aria-label (HTML tag attribute) on extended widgetsSummary: I need to add aria-labels (equivalent to any html tag) on forminput. Content (required): I need to add aria-labels (equivalent to any html tag) on forminput. I … -
LoginHi, In my external application once I capture Fusion instance URL, username and password then need to authenticate and throw error if failed and successful if details ar… -
Issues with My Oracle Support?Summary: Is anyone else experiencing issues submitting an SR? I am, in the same sitting, typing out my problem summary and problem description, and selecting where the p… -
How to list the files in the temp directoryOur oracle contact has told us we have a lot of files in out tmp folder, and we should review and delete to stop this impacting performance. I have wrote a script which …
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Setting Channel ID to new incidentsSummary: We have some incidents that have "no value" in the Channel ID field. Our End user and OPA sourced incidents do no have a "Web" channel id assigned. Content (req… -
Updating Menu field programmaticallyContent Hi Users, I often view posts where people are stuck trying to update a Menu field programmatically. So here is a code base which covers all the possible methods … -
Site Backup DocumentationWe are looking to gain a better understanding of how Oracle backs up data for our B2C site. How often is the site backed up? What is included in the backup? Is there any…
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Problem Approval Email double clickHello everyone, we have encountered a problem when a user receives an approval email, and accidentally clicks twice and approves the same email twice, he receives an ema… -
Empty contacts being created with audit log showing "From Create Login"Content Hi, I was wondering why there were empty contacts being created in my site. The audit log only shows one line with a description of "From Create Login" Our insta… -
Git or any other versioningContent Hi,Has anyone had any luck using Git to version/branch/commit and all the good stuff that GitHub/GitLab allows?Any advice/sharing of experience would be most wel…