General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Service Cloud Adapter event listener in OIC not making connection to Service CloudSummary: We are attempting to utilize the Oracle Service Cloud (OSvC) Adapter event listener capability in Oracle Integration Cloud (OIC) to listener for contact creatio… -
Change Font on Auto Response MessagesSummary: On the Auto Response emails sent from Business Rules, there it text in all caps for "AUTO RESPONSE". Can this be updated in the Message Template or Message Base…
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Can transactional surveys be a simple 5 star rating?Summary: Content (required): We are looking to simplify our matrix survey that is sent when incidents are solved. Can this be a basice five-star rating (as in answer fee… -
Is it possible to restrict Status field LOVs on Service Request based on BUSummary: Will it be possible to restrict the values in the Status field on the Service Request object based on roles or BU? Content (required): A new BU is going live in… -
Trying to figure out how to customize data that is retrieved through AjaxSummary: I am creating a custom widget to get my related answers, based on the standard OkcsRelatedAnswers-widget. We just upgraded to framework 3.9 and in 3.8 I could j… -
Cannot view OTBI reports under Configure Reports in compensation Plan Set UpI am not able to view OTBI reports under Configure Reports in compensation Plan Set Up This doc Fusion Compensation: WFC: Reports: How to attach OTBI Reports In Compensa…
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Limitation on number of Products, Categories or DispositionsSummary: What is the limit for number of Products, Categories or Dispostions? Content (required): Answer link addresses this question. Version (include the version you a…B2C Service Support Customer Inquiry -Oracle 23 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Hi, Is there a way to not send outreach email to contact which the contact are created by dat importSummary: Hi Guys, Is there a way to not send outreach emails from the message template to the contact who are created by data import? We recently discover that when a co… -
Upcoming webinar, May 25: Cloud Security Best Practices in B2C ServiceWe are pleased to announce our upcoming live webinar on "Cloud Security Best Practices in B2C Service", the latest offering from the CX Services Solutions Support Webina… -
Max number of custom object menu valuesCan someone tell me if there is a max number of values in a "menu only" custom object? -
How do I open the images from Data DumpSummary: How can we recognize and open the attachment files from the Data Dump? Content (required): We have received the data dump and we would like to know how we recog…B2C Service Technical Support-Oracle 22 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Outlook server rule that stops auto-forward to CHATS for internal domain.Summary: Our department added in Outlook server a rule to prevent CHATS interface of creating incidents for one specific email. Before the rule implementation CHATS crea…
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Oracle Fusion-Application Composer Custom Objects - Migrations & Context-Based Control on its fieldsSummary: We have a requirement to store ~90k records into Application Composer Custom Object with approx. 70 fields (columns) in Oracle Fusion. This custom object will b…
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Agent Console and BUI service provider(SP) initiated SSOSummary SSO configurationContent Hi, I am gathering the information required to pass to IDP team to have the SSO enabled and have a few questions. It would be great to h…
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Customer Portal Vision, Strategy and/or RoadmapSummary Customer Portal Vision, Strategy and/or RoadmapContent Hi, Is there a roadmap that Oracle can share on here or a webinar/Q&A session that could be arranged to sh…
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Achieving a historical record of versions for each AnswerSummary: Answer versioning allows you to create new versions of answers, while keeping previous versions for historical reference. Content (required): https://cx.rightno…B2C Service Support Customer Inquiry -Oracle 32 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Getting Answers based on the Product IDSummary: Fetching answers based on a dynamically received product ID. Content (required): I'm working on a widget that fetches the answers based on a dynamically receive… -
Download File Attachments from Incident ThreadsSummary: Content (required): Hi All, We have a requirement where we have to download all the file attachments from standard objects. We have around 1.5 million File atta…
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How to setup robots.txtSummary: I would like to set up robots.txt file on only on of our site's interfaces. How do I do that? Content (required): Version (include the version you are using, if…B2C Service Support Customer Inquiry -Oracle 92 views 2 comments 0 points Most recent by suzuki futoshi
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Organization-based service routingOur business has dedicated teams supporting key customers. Is it possible to route/assign incidents to specific agents based on a contact's email domain? Currently incid…
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Oracle service cloud - create index on seeded objectSummary: Oracle Service Cloud (CRM- RightNow) We would like to create index on following 2 objects and columns. Both the objects are seeded. Please can you tell how to d…
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Can I preview Documents in content Library in BUI?Summary: Hello, We are using /cgi-bin/Interface.cfg/php/admin/ma/doc_preview_xml.php?p_doc_id=7960&p_c_id=1483630&p_media=2&p_stats=1&p_sid=abcdefghijkxw5eEQ9Xza~eN7sMrC…
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Customer ask how to setup an SLASummary: How to setup an SLA Content (required): answer 10401 answers this Version (include the version you are using, if applicable): Code Snippet (add any code snippet…B2C Service Support Customer Inquiry -Oracle 31 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Having trouble in correctly showing related answers after framework-upgradeSummary: When working with framework 3.8, we've created a custom widget for our related answers, because there was no way in just showing manual related answers (which a…
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Customer Portal Migration DocumentationSummary: Where can I find product feature documentation regarding Customer Portal migration? Content (required): We are currently running Customer Portal version 3.7 and…B2C Service Support Customer Inquiry -Oracle 113 views 2 comments 0 points Most recent by Chris Hunter-125746
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How to set the incident category conditional to checked radio buttonSummary: Requirement: set the incident category conditional to checked radio button Content (required): I have two widgets in a form. A standard hidden productCategory h… -
failed Found out-of-order or unrecognized node EmailsSummary: Unable to update the Contact with email address through Connect web services Content (required): while updating the contact with email getting an exceptions.…
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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration AssistantWe are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configurati…
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Is it possible to use analytics context createReport call to open a dashboard from a BUI extension?We have a BUI extension that calls analyticsContext.createReport using a report ID that's in a config value. We've created a dashboard that we want to use instead of a n…
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CP Migration IssueContent Hi Experts, I am migrating CP from 3.5 to 3.7. Everything going fine, but when I am trying to deploy it in stage, it is giving two errors in logs: 1. 12/19/2017 …