General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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Using the vanilla theme in a BUI extensionHi, For one of our customers I want to create a couple of add-ins that will use input fields. I would like to use the vanilla and the oj-redwood css files in the bui ext… -
Looking for Oracle Service Cloud - Whatsapp/Facebook messenger Integration documentSummary: Looking for Oracle Service Cloud - Whatsapp/Facebook messenger Integration document. Any reference would really help. https://www.youtube.com/watch?v=hVkFZySHu0… -
When setting up Communities outside a login, does it generate a separate url for outside login view?For KB Articles, we have an outside login url and an inside login url. For Communities in B2C Service Cloud, if you make communities available outside a login View only,…
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Send Incident custom field in Chat_launchSummary: We are passing First Name ,Last Name and email address to chat_launch and working fine. but when we include custom incident field its not working…
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Moved: Need to know Table information for Proxies screenThis discussion has been moved. -
Retrieve loged username from BUIContent (required): Hello, Is there a way to retrieve the username or user id from BUI after the user is logged in We want to implement an extension but only for certain…
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Encountering primary syntax error when I get bulkExtractResultsSummary: Content (required): Hi - I am trying to create and bulk extract and get the results. I seem to be able to create the bulk extract with no problem: However, when… -
How to fetch profile rights?How to fetch profile rights (Permission) using ROQL or report. Eg: Is the X profile SSO rights (Permission) has checked or not?
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BUI addin made with react scrolls to the top every re-renderSummary: BUI addin made with react scrolls to the top every re-render Content (required): I made an browser addin using react js library. Using react's dev server or eve…
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Does the BUI Extensibility Framework support ES6 classes?Summary: Are ES6 classes supported by BUI Extensibility Framework? Content (required): Hello, Since 2017 our customer uses a CTI integration, that is a version based on …
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Get conditionalchatlink widget to honor labelsSummary: Conditionalchatlink widget is not honoring the labels and toggles added to the widget call. Content (required): Hello, I am trying to get the conditionalchatlin… -
BUI Extension - Hello Word for Menu Header & ModalContent With this post, we are covering all existing User Interface capabilities for Extensibility Framework. In this post, you will find how to create a Global Header M… -
Expose an OIC Rest Endpoint with OAuthHi, I want to expose a Rest API built in Oracle Integration Cloud with a third party system. This API will follow the OAuth2 protocol, so when the third party system cal…
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Chat Hours on CP pages displaying in PDT instead of ESTSummary: Hello Team Chat Hours on CP pages displaying in PDT instead of EST, please let me know how can we change to EST Content (required): Version (include the version…
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Create a private note when creating an incident from AAQ pageSummary: Content (required): I have an AAQ page for submitting requests (create an incident) where I populate some information in the incident.thread field. I am wonderi…
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Auto Populate Category without displaying on pageSummary: Set the Category on the "Ask a Question" page without displaying the Category field. Content (required): We have multiple "Ask a Question" forms on our customer… -
Show Embedded Chat Inlay only during open chat hoursSummary:\ I am setting up the Embedded Chat Inlay our customer portal. I'd like to hide it when chat is closed and only display it during available chat hours. I this po…
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Inlay Chat Widget open in New Window TabSumma Can Inlay chat widget opened in separate window or tab that where it is launched from Content (required): Version (include the version you are using, if applicable…
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Value getting changed in VBCS row only when using keyboard TAB button and going to the next rowHi All, I am building a table in VBCS. In the table 1 column is editable say col1. When we change the value in column1 the value in the column next to it i.e. column2 sh…
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Console to Workspace type BUI extensionHello, I'm having a BUI that's working correctly when is used as a Console extension Unfortunatelly running the first time on BUI, does not load and needs to refresh the…
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Custom Widget ErrorHi Community, I have a custom widget named "PhoneValidator", i have added the below line on the create account page " " On the create account page on the CP am getting t…
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Chat Inlay- font size, height and widthSummary: Content (required): I'm trying to customize the chat inlay size a bit. I read about using data-oit-theme-vars along with fontSize:, inlayWidth:, and inlayHeight…
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Content security policy issue while enabling Proactive ChatSummary: We are trying to enable Proactive chat on a Django application. We have enabled CSP(Content security Policy) for the Django application. This is throwing issues…
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Moved: OICS - ERP Cloud Connection FailureThis discussion has been moved.
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Inlay Chat - Display Chat Hours?Summary: Content (required): I know we can check for chat hours using "office-hours-check", however we have a client that would like to display the chat hours when chat …
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Close modal functionality in BUI ModalViewI have called a custom script in my modal view in BUI and i want to add a custom close functionality on a cancel button. Can anyone help me to achieve the same .
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VCC IntegrationSummary: Content (required): Can someone point me in the direction of where I may find documentation on how to integrate with VCC (Virtual Call Center) in Oracle Service… -
Not able to query date/time field is null or notSummary: Content (required): I am doing a ROQL query in CPHP(v1.4) where I have a query like "Select * from CO.Tariff where CO.Tariff.End_Date is null" but it is returni…
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Details to get the document Name in FFDBI to get the Document Name and Short Name in the TM Module DEFAULT_DATA_VALUE for HRA_TMPL_PERIODS_CUSTOMARY_NAME is 'XX' DEFAULT_DATA_VALUE for HRA_TMPL_PERIODS_SHORT… -
How to style ConditionalChatLinkSummary: The message base attributes for the ConditionalChatLink widget are plain text. Content (required): I am using the conditionalChatLink widget on a page and the C…