General Technical Discussions
Customer Portal, Modern Platform Extensibility, Integrations and APIs, General Technical Discussion
Discussion List
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How to get Current Logged Account Information using Connect PHP ScriptSummary: Currently, I'm creating Custom scripts using PHP in File Manager. The purpose of this script is to capture the audit log or history of changes on Custom Object … -
BUI demo available now - click for details!Register today to a Cloud Adoption LIVE Webinar delivered by EMEA Customer Success Team to find out a series of recommendations on how to extract the most from your Orac… -
Not possible to embed Sales Cloud within Service Cloud?Content Is it not possible to customize Service Cloud to add a sub tab somewhere and refer sales Cloud within that using Browser Control feature? Saw an Oracle Support n… -
Get value on object through APISummary: I'm creating an integration script using PHP CURL. When I try to pull the Contact data, there are several fields that contain links because these fields are rel…
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Integrations to Customers/Suppliers with BiztalkSummary: Customer has Boundary applications route EDI document to Biztalk in their current system architecture. Biztalk layer transforms to Customer/Supplier Specificati…
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Refresh workspace or fire namedevent when report is edited.Summary: Content (required): We have a editable report(custom analytics report) in workspace, where we are editing field which are present in workspace(hidden) in BUI. w…
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Azure SSO for Agent Console and Customer PortalSummary: Content (required): Hi All, I'm trying to implement Azure SSO for both Agent Console and Customer Portal. Unfortunately at this point SSO works only for Console…
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How to make a BUI extension run with command/button?Summary: Hello, I want to make that an extension for the BUI runs when clicking a button/command. This because, I've tried to add an "Agent Browser UI Extension" button …
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How to disable certain types of notifications?Summary: Our frontline agents receive a notification when an incident assigned to the specific agent is updated etc. However, they don't need this feature so we would lo… -
Routing incidents to specific interfacesSummary: I'm looking for information on how to set up biz rules or such to ensure incidents are routed to & show only in the proper interfaces Content (required): For ex…
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Unable to access Database table using Rest APISummary: Unable to access Database table data using Rest API Content (required): Hi Guys, I am trying to retrieve the Agent Login Duration from the Oracle Instance by ac…
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Error on creation of Staff accounts through REST APISummary: Error : "Cannot save/update: Account(ID=0): Internal Error Description: Not able to acquire lock for call to 'account_create'. without lock" Content (required):…
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ProactiveChat ConfigurationHi All, I’m working on a Proactive Chat for our Customer Portal Page. At first I was using Oracle Documentation (https://documentation.custhelp.com/euf/assets/devdocs/cl…
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Extending BUI interfaceSummary: Customizing BUI interface Content (required): Hello, I have divided BUI to left and right frames using support of Edson Junior and thinking of how to build main…
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***MOVED Can we limit the number of records that are uploaded for File Imports in Import ManagementSummary: **CREATED NEW VERSION IN RECEIVABLES ** The CDM team is required to load a large number of records on occasion using Import Management. This is causing issues w…
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Difference Between /assets/javascript and /development/javascript ?Summary: What is the difference between the two folders /assets/javascript and /development/javascript? Content (required): I am working on removing JavaScript from our …
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IncidentResponse do not send email but added to threadSummary IncidentResponse do not send email but added to threadContent I try to use incidentresponse object to add response and send an email, however, it only adds the t…
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Update existing contact Country fieldSummary: Hi All, I would like to update the country for existing customers based on different Mailbox IDs. Can you please advise how to update country bulk for existing … -
automtic uploading Products,sub products, Catigories and questions and answersSummary: the customer is new to the knowledge base and want a way to automatic move their current knowledge Base to the new knowledge base by automatic create the produc… -
PR Line type LOV should be defaulted to blank using customization or personalizationContent Hi All, We have below requirement in Purchase Requisitions: 1. Purchase Requisition Line type should be blank currently we have it defaulted to Goods 2. Line Typ… -
Download File Attachments from Incident ThreadsSummary: Content (required): Hi All, We have a requirement where we have to download all the file attachments from standard objects. We have around 1.5 million File atta…
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ODI with Autonomous DatabaseSummary ODI Connectivity with Autonomous DatabaseContent Hi Team, Can you please can I configure Autonomous Data warehouse with ODI. My current requiremnts are ODI is st…
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mobile number duplication on CP and agent desktopi have created the Contact.Phones.MOBILE.Number field on the create account page. I want to stop the duplication of the mobile number i have added the below script/code …
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ROQL order by length functionSummary: Content (required): Is there a ROQL equivalent to SQL's CHAR_LENGTH() function? I'm trying to write a simple query that would look something like the code snipp… -
How to get static_filter working in Grid report widgetSummary: Content (required): I have a custom report created that is filtered in the report as I want and it works in OSvC. However, when I display the report using the G… -
SSO login for customer portalContent Hi All, We are setting up SSO for the customer login, for that we have completed the below steps and needed help on further steps to complete the setup. 1. we ha…
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Widget Error on Customer portalHi Community, I have a custom widget named "PhoneValidator", i have added the below line on the create account page " " On the create account page on the CP am getting t…
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What is the limit for create/update sales order lines using the salesorderhub api?Summary: Is there a limit to the number of lines we can create/update for a sales order using the web services? Content (required):API Version (include the version you a…
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Unable to establish a Chat sessionSummary: Unable to establish a Chat session due to following error. { "type": "https://rnowgse12015.rightnowdemo.com/services/rest/crossChannelServices/exceptions/OSC-CR…
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Mobile number duplication and validation:Contact.Phones.MOBILE.NumberHi Community, I have added the mobile number on the customer portal on the create_account.php, Contact.Phones.MOBILE.Number and would like to stop a double/ duplication …