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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for B2C Service
Discussion List
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Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t… -
Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro… -
How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi… -
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…
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How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…User_2025-10-31-01-08-51-703 51 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…User_2025-03-07-01-32-42-212 31 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…User_2025-10-31-01-08-51-703 41 views 3 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …User_2025-10-31-01-08-51-703 11 views 10 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…User_2025-10-31-01-08-51-703 41 views 5 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …
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OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a… -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece… -
Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…