To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for B2C Service
Discussion List
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Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation), 6 April 2020, 2 p.mContent Submit your questions for the Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation) session to have them answered during the live event.… -
Service – Taking a look at how Intelligent Advisor integrates with Service Cloud, 11 June 2020, 10 aContent Submit your questions for the Service – Taking a look at how Intelligent Advisor integrates with Service Cloud session to have them answered during the live even…
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Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww… -
Integrating OPA with OECSummary Do we have a built-in OPA connector for OECContent Hi, Do Oracle provides an OPA built-in connector for integration with Oracle Engagement Cloud? Version OPA 18D
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OIA Agent Interviews embedded in Non-Oracle applicationsSummary: We have several OIA interviews as part of an existing B2C Service setup. We would like to embed these interviews in an external telephony application to capture…
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s… -
Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…User_2025-10-31-01-08-51-703 21 views 16 comments 1 point Most recent by User_2025-10-31-01-08-51-703
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About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviUser_2025-02-12-05-15-26-069 13 views 0 comments 1 point Most recent by User_2025-02-12-05-15-26-069 -
Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo… -
BI form link not available in the Chat serviceContent Hi, We are trying to use the OIA Chat service channel in the Oracle Digital Assistant (ODA), and we could integrate it successfully, all the questions are also a…User_2025-02-10-13-20-02-679 26 views 0 comments 1 point Most recent by User_2025-02-10-13-20-02-679
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OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…
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'Duplicate' contacts being created with digitsSummary OSVC integrationContent Hi there. My form has a field for email address which is is mapped to the primary contact for incidents through the native API integratio… -
RESCHEDULED: - Service – Simplify the Agent Experience While Not Compromising The Face Of Your BrandContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…
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Web service connectionsSummary I need to make a connection between OPA and a wcf web serviceContent Hi! I need to connect a WCF Web Service with OPA, in the documentation i found info about th…
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Link for OPA in Engagement CloudSummary How to generate the link for OPA in Engagement CloudContent Hello Comunity, Could you help us to genere the link for OPA: The URL for the hub is in this general …
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Is it possible to implement mutual TLS for requests to the Intelligent Advisor REST APIs?Summary: Support for mutual TLS with Intelligent Advisor REST APIs Content: I am looking for information on how to restrict calls to Oracle Intelligent Advisor REST APIs… -
Access to Intelligent AdvisorSummary: What are the initial steps to start with implementing Intelligent Advisor for the client? We are unable to access Intelligent Advisor tool from client instance.… -
How to use Audit Report feature of Oracle Intelligent Advisor(OIA).Summary: We are working on an Oracle Intelligent Advisor (OIA) Policy Model, version 12.2.38.The policy model is integrated with an external system using the Connector F…
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Need offline capabilities for mobile applicationSummary: Looking for consuming OIA interviews in offline mode Content (please ensure you mask any confidential information): We have mobile application built using react…
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How to open resume interview in read only mode?Summary: How to open resume interview in read only mode? Content (please ensure you mask any confidential information): I'm having a requirement to open resume interview…
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How to use Audit Report feature of Oracle Intelligent Advisor(OIA).Summary: Content (please ensure you mask any confidential information):We are working on an Oracle Intelligent Advisor (OIA) Policy Model, version 12.2.38.The policy mod…
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Configuring "Logging Extensibility Action" for AI featuresWe are enabling some of the AI features available in B2C Service. For some, like proofread agent and SR thread summarization, the steps talk about Customization tab: htt…Biljana Savic- Oracle-Oracle 12 views 2 comments 0 points Most recent by Biljana Savic- Oracle-Oracle -
How to resume an Anonymous Intelligent Advisor Interview midwaySummary: We have a requirement where an interview starts as anonymous, and in the mid way we trigger login. Once logged in, the user should be able to resume the same in…
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Fetching logged in OSvC user Id on load of OPA interviewSummary: Dear All, We have requirement of fetching logged in user's ID on load of OPA interview. This is needed as we have different OPA interviews to be visible based o…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac…
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Is there a way to run a customization when a user navigates away from a certain screen?Summary: We have an OIA customization that we want to run when a user navigates away from a certain screen. We've added a custom property ("screen") to the relevant scre…
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Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…