To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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New-Hire Account Creation TemplatesContent Hello! Our organization will occasionally have bursts of hiring new agents, sometimes 50+ at a time. When I go to Staff Accounts + and try to copy a record it in… -
Restrict Address.StateOrProvince values by Address.Country value in interviewContent I'm putting together an interview for CP users where I want the logged in contact to verify and correct, if necessary, basic contact info. I mapped the country a… -
Error getting data service metadata requestContent Hi Gurus, I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is …User_2025-02-03-22-01-19-942 16 views 0 comments 0 points Most recent by User_2025-02-03-22-01-19-942 -
Making OPA interviews compliant with the Americans with Disabilities ActContent I have an OPA interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act. Here are three examples of what I need…
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Integration OPA - HCMContent Hi All, Please help to build connection between OPA and HCM. Thanks, Joe Version OPAUser_2025-02-03-17-40-53-754 83 views 8 comments 1 point Most recent by User_2025-02-03-19-43-26-559
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Check before create contactContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-17-40-53-754 58 views 4 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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validation error 'the travel request' is not available hereContent I want to be about to have a rule: the incident subject = the travel request event name + " - " + the travel requst event location, but am getting a validation e… -
Upload control file typeContent When using the Upload Control, is there a way to have the File Type on the 'Choose File to Updlad' screen to default to 'All Files'. Currently it is defaulting t…
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OPA_APP_BASE_URL is not set.Content Hi All, I just upgrade the opa widget from Nov 2016 to Feb 2017. i am getting error on my customer portal "Configuration parameter OPA_APP_BASE_URL is not set." …User_2025-02-03-17-40-53-754 41 views 1 comment 0 points Most recent by User_2025-02-03-17-40-53-754
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Class Java.lang.NullPointerExceptionContent Hi All, i am getting following error while debugging the interview. Class Java.lang.NullPointerException Please help me to debug the interview. Previously the sa…User_2025-02-03-17-40-53-754 25 views 6 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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Contact creation - CheckContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-19-33-02-045 43 views 0 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'Content I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'. On the prior screen, I …
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Collecting one out of a group of fieldsContent I have several places in an interview where I'm collecting several similar types of fields as multiple phone numbers. The requirement is to put a field up for of…
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Interview for anonymous user - Incident CreationContent Hi All, How to create interview for anonymous user and at the end of interview incident should be created for that user. so first we need to create contact then …User_2025-02-03-17-40-53-754 37 views 13 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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How to pick 'Date of Birth' from Calendar instead of typing '2017-01-10'Content Hi, While designing interviews, we might ask the candidates to enter his 'Date of Birth', 'Start date in the company'. Do we have provisions to allow the candida…
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Number of days in the monthContent Hi, I am trying to learn and try out the examples mentioned in OPA tutorials. In 'Number of days in the month" example, I thought user input is not required and …
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How do I create an incident In OPAContent Hi All, How to create an incident through oracle policy automation. We can create a contact from OPA but we are facing issues while creating the incident. KIndly…User_2025-02-03-18-29-17-316 48 views 9 comments 0 points Most recent by User_2025-02-03-17-09-41-471
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Values for OPA drop down from oracle service cloudContent Hi All, How to get values for OPA drop down from oracle service cloud. Example : i have custom field in oracle service cloud named incident type which provides d…User_2025-02-03-17-40-53-754 28 views 7 comments 1 point Most recent by User_2025-02-03-17-40-53-754
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Using OPA for Online examinationContent Hi, We have a requirement of creating online examination and getting it validated. Based on the validated it has to be integrated to our HRMS and the candidates …
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Access Failure IssueContent Hi Gurus, I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my proj… -
Difference between Guided Assistance & Policy AutomationContent Hi Gurus, What is the difference between guided assistance and OPA. We can create complex questions & answers in OPA We can create incident once they submit the …
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Interview information into incident as textContent Noob warning: I'm doing my first OPA project. This is a simple project. From the CP, a logged in contact fills out an interview to provide information in a bunch…
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How to Exit Service Cloud from Within OPAContent Here are step by step instructions for exiting Service Cloud from within an OPA interview that is embedded inside Service Cloud: First of all why would you want …User_2025-01-29-22-08-41-708 25 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zipContent Hi, Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zip The link is broken (file:///C:/bamboo/xml-data/build-dir/OPA1220-DOC-JOB1/OPA…
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How to Remove the 2nd OPA Scroll Bar when using OPA in Oracle Service CloudContent I am posting this for those of us who are not HTML developers but who need to know how to remove the 2nd OPA scrollbar when OPA is running inside of Service Clou…
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Formatting a Phone Number in a Customer InterviewContent I am asking for a phone number in one of my OPA interviews. I map that field back to Service Cloud. I want the phone number entered in the format ****-****-XXXX.…
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Custom control with ajax callbackContent I have created a PHP custom control with 2 fields and a button to retrieve a LOV from SvC and add it to a dropdown on screen. The data retrieval is via an ajax c…User_2025-02-03-18-56-54-762 38 views 2 comments 1 point Most recent by User_2025-02-03-18-56-54-762
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How to able OPA Workspace controlContent Hi everyone, I am trying to use OPA Cloud with RN desktop but I can't see Policy Automation control in my workspaces. How I can show OPA workspace control in the…
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How to use screen relevancy with entities?Content Hi, I am working on an interview to collect some data from user and store it into a custom object in Oracle Service Cloud. The custom record would also be linked… -
"Try it" download the OPA Mobile AppContent Curious about Policy Automation capabilities? You can download the mobile app on the App store or Google play. You will have access sample interview projects inc…