To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Add New Entity Record in OPA javascript pluginContent Hi , I have a requirement to to add a new record of entity instance in OPA interview based on certain conditions and this should be done on a custom button click…User_2025-01-31-22-24-47-317 51 views 2 comments 0 points Most recent by User_2025-01-31-22-24-47-317 -
PHP for Custom Process - Delete CheckpointsContent Hi, The OPA Checkpoints custom object doesn't have a tidy way to automatically delete a checkpoint once an OPA interview has been submitted. I've been told that …User_2025-10-31-01-08-51-703 35 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703 -
Redirect with URL parameters from interviewContent I was wondering if it's possible to fetch interview data after submission from an interview embedded in a div. I would like to use the incident id as a parameter…User_2025-02-03-21-48-19-119 34 views 0 comments 0 points Most recent by User_2025-02-03-21-48-19-119
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Dependent LOVs in OPA (Filtering)Content Hi All Would like to seek your expert advice on the my requirement below: We will be integrating CX and OPA. We have custom menus (LOVs) in CX that we will be us…
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Pass logged in contact to OPA interview embedded in divContent I have been trying to implement "embed an interview using a div" as outlined here . I am having trouble passing user data to OPA, for a logged in contact on the …
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OPA app for Microsoft SurfaceContent Hi all Project team have confirmed that Microsoft Surface will replace their iPads next year. We are working towards developing an offline version of our OPA int…
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Context Integration with Oracle Sales CloudContent Hello! I have followed the guide on http://docs.oracle.com/cloud/latest/salescs_gs/OASAL/OASAL1451852.htm#OASAL2432603 and the connection is working ok. The prob…
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Customise error messages using error codes?Content Can I use the error codes I get in the Message Log to customise the message displayed to the user? e.g. Error("123") if error code is OPA-RN-4 Version 12.2.7
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Support period of 10.XContent Hi Team, Can anyone please provide info on how long support for OPA 10.X will be available . Thanks, Dev Version Oracle Policy Automation 10.4.5, 10.4.6, 10.4.7
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same configuration in different placesContent I’m working in an integration development between CX and OPA. One of the interviews, is to correct on OPA a value of the incident and calculate new values from t…
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Hint text not appearing since update to May 2017Content I have a policy model deployed, and I just deployed a minor update right after the May2017 update completed - added the start over button to the end. Since deplo… -
OPA-E00476 Java 7 or later is required to run the embedded web server.Content I had to update to OPA May 2017 recently, and today, I got a Java update notice. I was behind, and Java updates are (usually...) harmless, so I updated to Java 8…
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Entity containers on Mobile DevicesContent Hello Building an interview with tables containing interview data that is required to work on mobile devices. The concept is to display information about instanc…User_2025-01-29-03-19-38-558 23 views 4 comments 0 points Most recent by User_2025-01-29-03-19-38-558
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OPA-Service Cloud Connection ProblemContent Hi Community, I have an issue between OPA and Service Cloud.I checked the message logs: OPA-ERR-001 SOAP Action "http://oracle.com/determinations/opahub/getendpo… -
Error 403--ForbiddenContent We have Agent Licenses for OPA and policy deployed as web service, getting error 403 although we are passing opauniqueuser parameter but don't know the value tha…User_2025-02-03-19-22-38-389 70 views 2 comments 0 points Most recent by User_2025-01-29-03-19-38-558
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Map entity instances to service cloud fields?Content Hi, wondering if someone can point me in the right direction. I have an interview that lets users choose 2 options that have 3 fields (a, b and c) then (A1, b1 a…
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Referencing a policy model through another policy modelContent We have below requirement: We have 50 different policy models for business rules. We need to create a new policy model which may be a combination of any of 50 di…
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Counting attachmentsContent Is there anyway to count the number of attachments a user has added to an interview using the upload control or to limit the number of attachments that a user ca…
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Error Event rule results in duplicate messageContent Hello, I'm using February 2017 OPA and the following rule: Error(“You may select no more than one nearby EA3 station”) if The number of nearby EA3 stations selec…User_2025-10-31-01-08-51-703 31 views 1 comment 0 points Most recent by User_2025-01-29-03-19-38-558
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Restrict Address.StateOrProvince values by Address.Country value in interviewContent I'm putting together an interview for CP users where I want the logged in contact to verify and correct, if necessary, basic contact info. I mapped the country a…
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Error getting data service metadata requestContent Hi Gurus, I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is …User_2025-02-03-22-01-19-942 21 views 0 comments 0 points Most recent by User_2025-02-03-22-01-19-942
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Making OPA interviews compliant with the Americans with Disabilities ActContent I have an OPA interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act. Here are three examples of what I need…
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Check before create contactContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-17-40-53-754 65 views 4 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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validation error 'the travel request' is not available hereContent I want to be about to have a rule: the incident subject = the travel request event name + " - " + the travel requst event location, but am getting a validation e…
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Upload control file typeContent When using the Upload Control, is there a way to have the File Type on the 'Choose File to Updlad' screen to default to 'All Files'. Currently it is defaulting t…
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OPA_APP_BASE_URL is not set.Content Hi All, I just upgrade the opa widget from Nov 2016 to Feb 2017. i am getting error on my customer portal "Configuration parameter OPA_APP_BASE_URL is not set." …User_2025-02-03-17-40-53-754 47 views 1 comment 0 points Most recent by User_2025-02-03-17-40-53-754
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Class Java.lang.NullPointerExceptionContent Hi All, i am getting following error while debugging the interview. Class Java.lang.NullPointerException Please help me to debug the interview. Previously the sa…User_2025-02-03-17-40-53-754 26 views 6 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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Contact creation - CheckContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-19-33-02-045 52 views 0 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'Content I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'. On the prior screen, I …
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Collecting one out of a group of fieldsContent I have several places in an interview where I'm collecting several similar types of fields as multiple phone numbers. The requirement is to put a field up for of…