To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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How to use screen relevancy with entities?Content Hi, I am working on an interview to collect some data from user and store it into a custom object in Oracle Service Cloud. The custom record would also be linked… -
"Try it" download the OPA Mobile AppContent Curious about Policy Automation capabilities? You can download the mobile app on the App store or Google play. You will have access sample interview projects inc… -
OPA Study material for CertificationContent Hello Team, Can anybody help me regarding study material for OPA certification or any source media where I can download or view the set question for my preparati… -
Best practice for capturing interview answers in incidentContent Other than setting specific fields (subject, assigned, etc.), what's the most accepted way to capture specific answers to interview questions in an incident? For… -
Enhance Knowledge with Personalized AdviceContent A great customer experience is the goal for any service organization. An important component to that success is a strong knowledge foundation leveraged across mu…
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Unable to open word document (rules) from Policy ModelingContent Hi Everyone, I am new to OPA. Today, I have installed OPM in my machine. I am trying to create new rule document from OPM, unable to open the document and gettin… -
Register Now! Ask the Experts Webinar: Easily Automate Complex Requests to Deliver Great Service...Content Oracle Service Cloud Ask the Experts Webinar Register Now! Easily Automate Complex Requests to Deliver Great Service Experiences Wednesday, December 16 @ 8 a.m. … -
Oracle Service Cloud Policy Automation Solution Overview VideoContent Here is a three minute video for Oracle Service Cloud Policy Automation Solution Overview The video discuss business challenges and demonstrates a use case so yo…
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Modelling OPA for configuration and quoting productsContent Hi I have a scenario where we are using CPQ cloud service (for configuring products for my customer). The rules of such configuration and guided selling are mana…Sathya Sundar Seshadri-16056 29 views 2 comments 0 points Most recent by Sathya Sundar Seshadri-16056 -
Oracle Service Cloud’s Policy Automation Helps Transform Healthcare Delivery at KP OnCallContent KP OnCall is using Oracle Service Cloud’s Policy Automation to transform healthcare delivery for over 4 million members, solving the problems of members on their… -
How are customers using Oracle Policy Automation (OPA)?Content The top question I hear from customers is “Where can OPA provide the most value to my organization?”. Oracle Policy Automation is well-suited for simple to compl… -
OPA to trigger a "named event"?Content Hello forum, I need to know whether, on completion of an embedded (within Service Cloud) OPA form, a “named event” be triggered in Service Cloud? We could trigge… -
Javascript API and OPAContent I'm accessing an OPA interview inside the Service Cloud (Not via the browser control/CP page). In one of the scenarios, I'm required to load the Javascript API. … -
Tips for polishing your OPA policy modelContent I've created a presentation with Tips for Polishing Your OPA Policy Model. The presentation covers the following topics: Substitution and Sentence Generation – N… -
How does Policy Automation work with Oracle Service Cloud?Content Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both. For Customers Using OPA within Oracle Service…
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Welcome to Intelligent Advisor CloudContent As you know, Oracle Intelligent Advisor Cloud has been part of the Oracle Service Cloud Portfolio since February 2013. Getting Started? - please check out this i…
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How can my company/organization get access to Policy Automation Cloud?Content Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop. To get access Policy Automa…
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Accessing OPA through webservices and implement that in RightNowContent How easy it is to access OPA web determination using webservices and present the questions inside a rightnow page preferably through widgets without the use of i…
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How do I know when my Policy Automation site will be upgraded?Content For the past two years, new versions of Policy Automation have been included in every other Service Cloud release. New versions were released in August 2013, Feb…
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What's new in February 2015?Content This deck on Oracle Technology Network has details of new features and benefits in Policy Automation for the February 2015 Service Cloud release. You should also…
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Ready to enhance cross-channel customer experiences with more personalized service?Content Let me show you how! But first, what makes this possible? Oracle Policy Automation looks at the interview process differently. It looks to the policy to drive th…