To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Number of days in the monthContent Hi, I am trying to learn and try out the examples mentioned in OPA tutorials. In 'Number of days in the month" example, I thought user input is not required and … -
How do I create an incident In OPAContent Hi All, How to create an incident through oracle policy automation. We can create a contact from OPA but we are facing issues while creating the incident. KIndly…User_2025-02-03-18-29-17-316 48 views 9 comments 0 points Most recent by User_2025-02-03-17-09-41-471 -
Using OPA for Online examinationContent Hi, We have a requirement of creating online examination and getting it validated. Based on the validated it has to be integrated to our HRMS and the candidates …
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Access Failure IssueContent Hi Gurus, I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my proj… -
Difference between Guided Assistance & Policy AutomationContent Hi Gurus, What is the difference between guided assistance and OPA. We can create complex questions & answers in OPA We can create incident once they submit the …
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Interview information into incident as textContent Noob warning: I'm doing my first OPA project. This is a simple project. From the CP, a logged in contact fills out an interview to provide information in a bunch… -
How to Exit Service Cloud from Within OPAContent Here are step by step instructions for exiting Service Cloud from within an OPA interview that is embedded inside Service Cloud: First of all why would you want …User_2025-01-29-22-08-41-708 25 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zipContent Hi, Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zip The link is broken (file:///C:/bamboo/xml-data/build-dir/OPA1220-DOC-JOB1/OPA…
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Formatting a Phone Number in a Customer InterviewContent I am asking for a phone number in one of my OPA interviews. I map that field back to Service Cloud. I want the phone number entered in the format ****-****-XXXX.…
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How to able OPA Workspace controlContent Hi everyone, I am trying to use OPA Cloud with RN desktop but I can't see Policy Automation control in my workspaces. How I can show OPA workspace control in the…
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How to use screen relevancy with entities?Content Hi, I am working on an interview to collect some data from user and store it into a custom object in Oracle Service Cloud. The custom record would also be linked… -
OPA Study material for CertificationContent Hello Team, Can anybody help me regarding study material for OPA certification or any source media where I can download or view the set question for my preparati…
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Best practice for capturing interview answers in incidentContent Other than setting specific fields (subject, assigned, etc.), what's the most accepted way to capture specific answers to interview questions in an incident? For… -
Unable to open word document (rules) from Policy ModelingContent Hi Everyone, I am new to OPA. Today, I have installed OPM in my machine. I am trying to create new rule document from OPM, unable to open the document and gettin… -
Modelling OPA for configuration and quoting productsContent Hi I have a scenario where we are using CPQ cloud service (for configuring products for my customer). The rules of such configuration and guided selling are mana…Sathya Sundar Seshadri-16056 28 views 2 comments 0 points Most recent by Sathya Sundar Seshadri-16056
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OPA to trigger a "named event"?Content Hello forum, I need to know whether, on completion of an embedded (within Service Cloud) OPA form, a “named event” be triggered in Service Cloud? We could trigge… -
Javascript API and OPAContent I'm accessing an OPA interview inside the Service Cloud (Not via the browser control/CP page). In one of the scenarios, I'm required to load the Javascript API. … -
Accessing OPA through webservices and implement that in RightNowContent How easy it is to access OPA web determination using webservices and present the questions inside a rightnow page preferably through widgets without the use of i…