To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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How to pick 'Date of Birth' from Calendar instead of typing '2017-01-10'Content Hi, While designing interviews, we might ask the candidates to enter his 'Date of Birth', 'Start date in the company'. Do we have provisions to allow the candida… -
Values for OPA drop down from oracle service cloudContent Hi All, How to get values for OPA drop down from oracle service cloud. Example : i have custom field in oracle service cloud named incident type which provides d…User_2025-02-03-17-40-53-754 28 views 7 comments 1 point Most recent by User_2025-02-03-17-40-53-754 -
Custom control with ajax callbackContent I have created a PHP custom control with 2 fields and a button to retrieve a LOV from SvC and add it to a dropdown on screen. The data retrieval is via an ajax c…User_2025-02-03-18-56-54-762 28 views 2 comments 1 point Most recent by User_2025-02-03-18-56-54-762
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Announcing: Oracle CX Partner Enablement Training Series (Sep 8 - Oct 2)We’re excited to invite all Oracle implementation partners to join our upcoming Oracle CX Partner Enablement Training Series, starting September 8 and running through Oc… -
August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac…
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OIA - Oracle Fusion Service - SR Number cannot be retrieved in OIA after Submit EvenetWe are currently working on an OIA project where a SR record is created in Fusion using standard data mapping when the user clicks the Submit button. As part of our requ…
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Moved: Intelligent account code combination defaulting-Different codes for multiple linesThis discussion has been moved. -
Unable to use OPM ribbon on RTF form,"The Documents project must be open in oracle Policy modelling"Summary: When opening a form within an OPM project the publisher add-in loads and I am able to load in the XML data from the form templates project folder. However the p… -
Unable to use OPM ribbon on MS365 Version 2412 Build 16.0.18324.20240Summary: Hi All, We are unable to Policy Modeling ribbon on MS365 (Version 2412 Build 16.0.18324.20240), we have tried to reinstall new OPM version (24D) but still its s… -
Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…
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Can you configure OIA into an Oracle partner TEST environment without subscription to OIA?Summary: We have an Oracle TEST environment set up with all standard Cloud offerings. I've opted into Products: Service, HCM, Fin, SCM,. Can you configure OIA into an Or… -
How to allow anonymous user to submit SR to fusion serviceSummary: As for service cloud, the policy modelling would give options of "Who is this interview for" - Screenshot 1, but no such settings are available for connection w…
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Trying to use OIA to update Lead and Upsert Lead Product in Fusion Sales (Classic UI) but not workinSummary: We have a Fusion Sales Instance and our agents are using it to generate simplified quotes using the OIA interview. Here's what the flow should be and what's not…
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How can i disable grammarly extension when loading an IA formSummary: I want to tackle problems arising from entering comments in the comment box when there is Grammarly browser extension turned on. How can i disable it from eithe…
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Assign Redwood Theme only to few users in Oracle FusionSummary: We have a requirement to implement Redwood theme to few users before rolling out to whole organization. Is there a way to complete this? Content (please ensure …
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OIA migration from on-prem to cloudSummary: OIA migration from on-prem to cloud Is there any standard or process document for migrating OIA on-prem version to OIA cloud service?
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Project details on service request ( redwood)Summary: Greetings, We need to show project details on the service request and work order page redwood b2b service to identify that the service request is created for th… -
Rule for setting Incident.Product based on boolean valueSummary: I have an opa form with an attribute (the enquiry product) which has mapped in url parameter and mapped out to Oracle service cloud Incident.Product @Richard Na…
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In a flow: How do we allow a user to edit, add, delete records from a database?Summary: We need to allow OIA flows to read records from custom objects into a flow, show them to the user, and have the user add, delete, or update the records. Then sa…User_2025-10-31-01-08-51-703 98 views 6 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Automatically generated PDFSummary: automatically generated PDF Content (please ensure you mask any confidential information): We have received the request that a PDF with the answers should be ge… -
Not able to view all objects from application composer for mapping with entitySummary: Hi All, We are using "CX Sales and Fusion service" type connector and we are loading Opportunity data at the start and updating the opportunity at the end of th…
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Can we create activity for a case from OIASummary: I am loading case details in OIA and by end of the interview i like to create activity or a task or an appointment. Is there any way to do it ? I saw object sup…
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Auto Populate Fields Such as Name, Joining date in OPA Interview.Summary: We are trying to embed OPA Interview in a Knowledge article. we need help to to auto populate Fields Such as Name, Joining date in OPA Interview. Content (pleas… -
Bad Request - Authorization Failed - Oracle Integration Connection in OIA Hub ConnectionsSummary: Getting the following Error, while setting up the connection to Oracle Integration Gen3 with OAUTH 2.0 Error Close Bad Request Error updating connection "#####"… -
Is there any limitation in document attachment on submit for case objectSummary: When I try to attach 2 or more documents to a case object in Oracle Fusion. Only 1 document is getting attached on submit Content (required): Using redwood(VBS)…
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Calculate distance between 2 addresses (Postal Address or Latitude/Longitude)Summary: We would like to calculate the distance by road between 2 addresses. We have postal addresses as well as Latitude and Longitude available. Content (required): W…
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configuration document to implement Intelligent advisor along with B2B service integration setupSummary: What is the the standard configuration document to implement Intelligent advisor along with B2B service integration setup Content (required): Need start-to-end …
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Is checkpoint supported by web services like "Web services - Interview" & " Web services - Assess"?Summary: Would like to know if "Checkpoints" are supported by "Interview service" & "Assess service" Content (required): So, scenario is such, we want to understand if t…
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Creating Forms via PDFsHello, I'm looking into the Form feature of IA for a customer implementation and wanted to confirm if 'Analytics Publisher' is required to setup these forms with data fr… -
Can we generate form using OIA rest or soap API, rather then using UISummary: can form be generated using REST or SOAP API of oracle intelligent advisor Content (required): Trying to generate form without using OIA interview Version (incl…