To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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OPA Hub LoginContent Can someone point me in the direction to obtain my OPA Hub username/password? Please do not say systems administrator as the site has been neglected and people h… -
Tools/Skills needed for customer facing business web wizardContent Hi all. Since the Oracle Service Cloud is so big I have a general question about the skill sets and tools that are needed to to provide a solution for a particul…User_2025-02-01-08-47-57-672 31 views 5 comments 0 points Most recent by User_2025-02-01-08-47-57-672
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Displaying Contextual KB ArticlesContent Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I u…User_2025-02-03-19-13-14-849 42 views 2 comments 0 points Most recent by User_2025-02-05-08-19-42-464
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Dealer should have visibility to all vehicle data irrespective of whether contact-vehicle...Content Requirement : Dealer should have visibility to all vehicle data irrespective of whether contact-vehicle association exist or not. Expected Data flow: From Oracle… -
Image mapping in Interview screenContent Is it possible to apply image mapping in interview screen...ie. if I click on one part of image then OPM should connect to one screen and if I click on another p…User_2025-02-03-19-49-18-683 26 views 0 comments 0 points Most recent by User_2025-02-03-19-49-18-683
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wlst execution did not succeedContent Hello! Sir/Madam Please help me to resolve attached error : I installed: * MySQL-installer-community-5.7.21.0 * jdk1.8.0_151 * OPA 12.2.10 (18A release) * WebLog…User_2025-02-03-19-49-18-683 27 views 0 comments 0 points Most recent by User_2025-02-03-19-49-18-683
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A challenge: relating on the fly two entities created separatelyContent Hi all! I have stumbled on the following business requirement, and don't quite know how to solve it. I have some ideas but always seem to stumble on something ha…User_2025-02-03-16-58-30-021 24 views 1 comment 0 points Most recent by User_2025-02-03-16-58-30-021
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Setting date range as an inputContent Was looking through the documentation to determine if it was possible to set a condition of a date falling in between a range of one date and another. Any input …
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How to call API inside the OPA RuleScript ?Content Queries : is it possible to call API inside the OPA Rulescript ? if yes then here is our requirement : We integrated OPA with External system(Oracle service clou…
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Is it possible to read or write attribute which is holding more than one instance from OPA using APIContent Is it possible to read or write attributes from OPA using API. Here the Scenario is we are having an Entity holding more than one instance of an attribute where …
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Can we fetch value from OSC to OPA For unrelated Contact Object fields?Content We have to map 1:1 relationship mapping between OPA Attributes and OSC Fields.So my question here is even if we map the 1:1 field mapping between OSC and OPA can…
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How to enable Rule Script in our OPA??Content How to Enable Rule Script in our OPA as we have some business requirements with Rule script.Here the Scenario is we are having Entity holding more than one insta…
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Attachments in opaContent Hi all, I have a requirement where I need to attach a document in opa using an attachment control. When I submit the interview, the attachment should be saved in…
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error saving contact:check that you have provided a valid email address that is not in use by...Content Hi Guys, Has anyone ever experienced this error on the Customer portal after logging in and accessing the interview? See screenshot attached. Regards, Sylvia
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Distinguishing multiple attachmentsContent I have a requirement to attach multiple files to an interview, very similar to Karthik Jayachandran's question http://communities.rightnow.com/comment/78632 The …
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How to attach 5 required document in OPA interview page ?Content REQUIREMENT : We have requirement to attach 5 document in same screen and those 5 documents are mandatory . In a single upload control we can attach 5 document b…
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On click of link can we search/lookup for values from a pop up/redirect page and add that value as..Content Requirement : we have a job code field and side by we have jobcode link to get details for jobcode . so while click on job code link that should pop up/redirect …
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How to set value for a field even when the field is read only ?Content Requirement: Based on the “Rental unit” field value, we have to set value for the field “Kpp Ext coverage” and then we have to make “Kpp Ext coverage” field read…
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How do I allow a logged in user to have more than one OPA interview active?Content Hello, We have a situation where consultants may be sending applications for grants for many different clients. The consultants would need to be filling in grant…User_2025-10-31-01-08-51-703 40 views 0 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Review attachments for OSC objectsContent I understand that there is no data mapping in from the attachment table from OSC for standard or custom objects. I have a requirement to download and review atta…User_2025-01-29-03-19-38-558 32 views 4 comments 0 points Most recent by User_2025-01-29-03-19-38-558
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OPA Mobile and OSC IncidentsContent Hello, I am creating an OPA Mobile application that will be used by our inspectors to obtain property access permission from a landowner. If the land owner appro…
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Load data of a particular Incident in OPA Customer Portal InterviewContent I have an OPA interview deployed in customer portal. Based on mapping settings, the interview can be accessed only by logged-in contacts. And, I'm trying to load…
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markDirtyImmediate ErrorContent Hi there I have saved a test case and on resume the debugger is displaying "Something wrong in markDirtyImmediate" and showing no further info about the error. T…
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Problem integrating 17D to Service Cloud August 2017Content Hi there Have just set up integration OPA to OSC via Config Assistant, have the green tick, and normally things work swimmingly. However, any interview embedded …User_2025-01-29-03-19-38-558 38 views 6 comments 0 points Most recent by User_2025-01-29-03-19-38-558
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Read Only Inputs (17D)Content Hello Is it possible to change the style of a read only input? I would like to make the background darker, and (if possible) disable the ability to put the curso…
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Error Saving Contact ???Content Hello all- Needless to say, this is my first interview, and it isn't a simple one overall, (from my perspective at least), but I am not seeing where I can config…
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Set Service Cloud Incident "Category" fieldContent Hello- I am trying to set the "Category" field on an incident object in Oracle Service CLoud based on a user selection in the interview. Is there a way to write …
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OPA-OsvC configurationContent Hi all, I have a requirement where I have the opa interviews embedded into the article of service cloud. Now, I need to track the progress of the interview sessi…User_2025-02-03-21-49-22-835 26 views 3 comments 0 points Most recent by User_2025-01-29-03-19-38-558
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Static default blank instanceContent Hi, I'm wanting to have a default static blank instance. Set it to 1 and it works fine in debug. But doesn't work on customer portal, you have to click add insta…
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OPA Batch server not able to execute with more than one subprocessContent Hi All, I am using OPA Batch server to perform a task, and invoking batch processor using java project(using batch apis) . while executing batch processor with N…