To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Welcome to Intelligent Advisor CloudContent As you know, Oracle Intelligent Advisor Cloud has been part of the Oracle Service Cloud Portfolio since February 2013. Getting Started? - please check out this i… -
How are customers using Oracle Policy Automation (OPA)?Content The top question I hear from customers is “Where can OPA provide the most value to my organization?”. Oracle Policy Automation is well-suited for simple to compl… -
Tips for polishing your OPA policy modelContent I've created a presentation with Tips for Polishing Your OPA Policy Model. The presentation covers the following topics: Substitution and Sentence Generation – N… -
How to Remove the 2nd OPA Scroll Bar when using OPA in Oracle Service CloudContent I am posting this for those of us who are not HTML developers but who need to know how to remove the 2nd OPA scrollbar when OPA is running inside of Service Clou… -
"Try it" download the OPA Mobile AppContent Curious about Policy Automation capabilities? You can download the mobile app on the App store or Google play. You will have access sample interview projects inc…
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Enhance Knowledge with Personalized AdviceContent A great customer experience is the goal for any service organization. An important component to that success is a strong knowledge foundation leveraged across mu…
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Ready to enhance cross-channel customer experiences with more personalized service?Content Let me show you how! But first, what makes this possible? Oracle Policy Automation looks at the interview process differently. It looks to the policy to drive th… -
SAVE THE DATE | Policy Automation Focus Group EventsContent Hello Everyone We are kicking off our annual Oracle Policy Automation Focus Group events across the globe. Here are the dates and locations: EMEA 13th June Londo…
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Register Now! Ask the Experts Webinar: Easily Automate Complex Requests to Deliver Great Service...Content Oracle Service Cloud Ask the Experts Webinar Register Now! Easily Automate Complex Requests to Deliver Great Service Experiences Wednesday, December 16 @ 8 a.m. … -
Oracle Service Cloud Policy Automation Solution Overview VideoContent Here is a three minute video for Oracle Service Cloud Policy Automation Solution Overview The video discuss business challenges and demonstrates a use case so yo…
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Oracle Service Cloud’s Policy Automation Helps Transform Healthcare Delivery at KP OnCallContent KP OnCall is using Oracle Service Cloud’s Policy Automation to transform healthcare delivery for over 4 million members, solving the problems of members on their… -
How can my company/organization get access to Policy Automation Cloud?Content Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop. To get access Policy Automa…
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How do I know when my Policy Automation site will be upgraded?Content For the past two years, new versions of Policy Automation have been included in every other Service Cloud release. New versions were released in August 2013, Feb…
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Can we send an email to employee using Intelligent Advisor (IA)Summary: We need to send an email within case management to the employee while creating a case in case management using Intelligent Advisor (IA). Is there a way to creat… -
Getting offline status while creating a connection using Intelligent Advisor in case managementSummary: We are encountering an offline status while trying to create a connection using Intelligent Advisor in case management. Could you please help us resolve this is…
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Have a custom extension honor readonly statusSummary How do I make the numeric keypad honor readonly of the input attribute?Content Hello, I am trying to use the "Example: Display a numeric keypad" from the OIA doc…User_2025-10-31-01-08-51-703 56 views 11 comments 2 points Most recent by Kristy Van Der Vlist-Oracle -
How to allow a logged in user to access an interview in a divContent We have a requirement to have an OPA interview outside of the OPA widget and in a div as detailed here: http://documentation.custhelp.com/euf/assets/devdocs/clou…
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Car Duty Calculation ErrorsContent Hi, I am facing a challenge on my OPA Project, when i deploy the project, the only Models that are calculating and displaying results are the following tables in…
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LIVE ONLINE EVENT - Hear from Ministry of Justice and HM Revenue and Custom about their success withContent Please join us to celebrate Oracle Policy Automation (OPA) successes over the past 10 years! We have two special guests from the Ministry of Justice and HM Reven…
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How does Policy Automation work with Oracle Service Cloud?Content Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both. For Customers Using OPA within Oracle Service…
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What's new in February 2015?Content This deck on Oracle Technology Network has details of new features and benefits in Policy Automation for the February 2015 Service Cloud release. You should also…
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…
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An error occurred trying to process your request. for further assistance please contact supportSummary: We are getting an error when attempting to access the Lunch Interview feature in Intelligent Advisor. Specifically, the issue occurs when clicking on the Lunch …
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B2B CX service : Generic work order notes to ofsc work order notesSummary: We have a requirement in Oracle CX B2B Service where a service agent will create a generic work order, perform tasks, add case notes, and complete the generic w… -
Stop calendar popup, the default behaviour for the first field on an Intelligent Advisor interviewSummary: A calendar pops by default if the first field on an Intelligent Advisor interview screen is a date field. Content (required): Is there a way to amend this behav… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged. -
Is it possible to use an external Identity Provider with OIA?Content Hello, We are trying to get our OIA hubs and OSvC environments behind an external identity provider. This would allow our employees to use OSvC and OIA from thei…User_2025-10-31-01-08-51-703 43 views 7 comments 1 point Most recent by Premkumar Sabarinathan-Oracle
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Load SalesProduct.Product items into a dropdown in interviewSummary Need a value list for Sales - Product Catalog items to be displayed on an interview screen for asset registrationContent Hi I am a novice with OIA and I am tryin… -
Get interview data into OSVCSummary How to get OPA/OIA interview data into OSVCContent Hi there. I have an OSVC site and have the connector vissible in my OPA hub. I have the OPM tool connected and… -
File attachment errorContent We are receiving customer feedbacks that after they upload file attachments, they are unable to submit the application. Is there a way to see in-progress applica…