To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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END OF LIFE NOTICE: Classic Knowledge Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience, which includes the Classic Knowledge user experience, in upcoming Fusion releases. … -
Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Related Article LinksSummary: Currently many of our knowledge articles are linked to other articles (i.e a FAQ is related to a specific HR Policy etc) In our current system, we have the abil… -
Unable to create knowledge articles or create knowledge content typesSummary: I have been trying to configure the knowledge base in oracle fusion; I have configured all the profile options accordingly and after giving the user knowledge a… -
Clarification on Logic for Knowledge Management DashboardsSummary: We’ve been reviewing the Oracle Fusion Knowledge Management dashboards and would appreciate some clarification on the logic behind several of the reports. I’ve …
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Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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Integrate Oracle Digital Assistant with Redwood Fusion Knoweldge (LLM Knowledge Search)Fusion Redwood Knowledge with Oracle Digital Assistant Scope: This article describes integrating Fusion Redwood Knowledge (LLM Knowledge Search with GenAI Summarization)…
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Filter knowledge results by category as a User and AgentSummary: We have a large volume of knowledge in our knowledge base and we are looking for the ability to be able to filter knowledge results based on category. For examp…
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How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i…
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suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
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How to export Oracle Fusion Cloud DataHi, How can a customer in Oracle Fusion Cloud export all their transactional data across all the implemented modules? Thanks,
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Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
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unable to assign knowledge workflow tasks to other usersSummary: We created a user for authoring purposes with minimal roles (Resource, Knowledge Author, and Employee). Additionally, we created a custom role to provide access… -
Classic KM REST API (FAOKA) POST blocked while Redwood API (FAKMR) works — Same user, same rolesI wanted to share my findings after spending significant time troubleshooting Knowledge Management REST API access on Oracle Fusion Service (tested on the Oracle demo en…
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Is there any possibility to add custom font name and styling in knowledge articles?Summary: Hi, I would like to understand whether it is possible to apply custom font names and styling formats in knowledge base articles in line with business-defined st…
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Hiding Product Field in Knowledge Authoring Pages Using VBSWe are currently working on a requirement to hide the Product field from the Knowledge Authoring pages. During an HRHD Knowledge session, we heard that this might be ach…
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Unable to generate knowledge articles with AI assist for custum content typesI can see the AI Assist button to generate content for delivered knowledge templates however I am unable to see that button for custom template. Our instance is in 26A s…
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Not able to see published articles in Knowledge Search in Service Request (Redwood UI)Summary: We are facing an issue where Knowledge Search within Service Requests (Redwood UI) is not returning any results, even though the articles are already published …
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Is there any way to notify all users after publishing a Knowledge Article?Summary: We would like to know if there is any built-in functionality in Oracle Knowledge Management to notify all users when a knowledge article is published. Currently…
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Unable to see options to filter Knowledge Articles by Category, Product, and Locale in Redwood KMSummary: Hello, We are using Knowledge Management in the Redwood UI and have noticed that the usual filtering options are missing on the Knowledge Search (My Knowledge) …
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Is there any possibility to add few more details to knowledge search results page?Summary: Hello, We are currently configuring Knowledge Management using the Redwood UI. The customer is requesting additional article-related details to be displayed on …
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File Attachment Description Not Appearing in Redwood Knowledge ArticleWe recently enabled Redwood for Knowledge Authoring. When adding file attachments to a knowledge article, authors can provide a file description which will appear when t…
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What is a Content Intelligence User?Summary: We just got 26B in our non-production environments and I've been doing some exploringo see what's new. I see there is a new delivered User Group called 'Content… -
Why Articles linked to Service Request not visible to employeesSummary: When using “Share to Service Request” to share Knowledge article and sending it via email, employees receive the email with the link and are able to access it s…
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How to update an existing article to add an attachment through REST APISummary: We are trying create and update the article using REST API. I am able to create an article through REST API. Now we have to update it by adding a attachment. I … -
Different notifications for Knowledge WorkflowSummary: Requirement Notifications should be sent to the author after every action (approval or rejection) taken by the approver at each step. Notifications should be se…
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Unable to insert files in knowledge articles text areaWhen authoring a knowledge article and trying to insert a file within a text box, we are receiving the error "We can't open the asset manager right now" See below screen…
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Are we able to embed PDFs within a section in a Knowledge Article?Summary: We would like to be able to embed a PDF or File within a knowledge article section instead of requiring the employee to download or open the document in a diffe…
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'Deleted User' Showing as Author in Knowledge ArticlesSummary: We are currently reviewing several Oracle HCM Helpdesk Knowledge Articles where the original authors - former employees who previously held the Knowledge Curato…
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Is it possible to Add a Filter for Category to the My Knowledge Page?Summary: As a Help Desk User, the requirement is to add a filter to the My Knowledge Page so that you can easy filter articles by "category". By default, there are a fil…
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Adding an hyperlink in a Knowledge Article that opens in a new pageI’m creating a Knowledge Article in Redwood and need to add a hyperlink that opens in a new browser tab instead of the same window. When I insert the URL using the artic…
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Initial content ingestionSummary: I'm hoping that we can pull off a content ingestion strategy for migrating content into Oracle using either: Content connectors, or HCM data loader (seems more …