To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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Bulk import of Knowledge vocabulary terms and SynonymsSummary: We are looking to upload 500+ customer knowledge vocabulary terms with an associated synonyms. Is there a option to bulk import of knowledge vocabulary terms an… -
My Help search showing attachments even though they’re disabledSummary: We enabled Redwood Authoring in our test environment and noticed during testing that the My Help search results are returning attachments, even though we have d… -
Is it possible to use multiple BU's only for few attributes?Summary: I want to configure categories/ milestones and other setup globally, meaning common for all the BU's. However, Knowledge articles should be restricted based on …
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I am not able to see different BU's in the dropdown to associate with the knowledge articlesSummary: I want to tag different BU's to the knowledge articles. However, I can only see the default BU in the dropdown (Knowledge Authoring page). How can I see the lis…
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Can you reorder knowledge article attachments?Is there a way to reorder the attachments for a knowledge article? We have some knowledge articles in which attachments are uploaded in a specific order. When one attach…
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Is there a way to Import and export article and other details from My Knowledge module?Summary: I'm working on our My Knowledge Articles and we need to review and update mass articles. I can't export or import for some reason in the My Knowledge, Is this s…
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Reporting on Knowledge TasksSummary: During our Redwood HRHD and Knowledge testing, we discovered there is now a capability for the Employee to make suggestions to Knowledge Articles. Are there rep…
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Redwood: Can I Enable Notifications For Knowledge Article Authors When a Suggestion is Submitted?Hello all, Currently we are upgrading to the new redwood help desk. During testing, we noticed that Knowledge article authors are not getting any notifications when an e…
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How to increase number of attachments in a knowledge articleSummary: We have a requirement to increase number of attachments allowed in a knowledge article. Current limit is around 20 attachments. Can we increase this limit? Cont…
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Redwood: Some Users Cannot See The Ratings Option On Redwood Knowledge ArticlesHello, We are setting up HR Help Desk in redwood. During testing, we noticed that for some users, there is no ability to rate the knowledge articles and for others there…
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Scheduled Knowledge Articles not UpdatingHi, We're running into an issue where a Knowledge Article scheduled for publishing or expiry does not update to the appropriate state once the set date and time are reac…
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How to make Category field mandatory in Create Knowledge pageSummary: While creating a knowledge article, how can we make Category field mandatory in Knowledge redwood page. Navigation: Knowledge > Authoring > Create Article > Mak… -
Knowledge workflow approvals routing based on ArticlesWe have a specific Business Requirement: A single shared content type (E.g., HR Policy) will be used across 20+ Departments/BU's. Separate content type cannot be created…
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Hide the author name for the knowledge articles that appear in Help Desk Agent knowledge search UISummary: ORA_HELP_DESK_HIDE_KM_AUTHOR profile option is successfully hiding the author name from My Help > Browse popular articles, self service article page. However it…
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BU support for Knowledge: Max num of BUs and Can be enabled without enable BU for Help Desk?Summary: I have some questions about Knowledge Management Business Unit Support. For a new implementation, we are interested in enabling BU support for Knowledge. Howeve… -
Has anyone used 'Create content from import' REST API to access knowledge articles from external souSummary: We would like to search for knowledge articles stored in sharepoint in 'My Help' (Help Desk) Oracle docs say You can import content from an existing knowledge b…
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How to enable AI functionality in Knowledge AuthoringSummary: So basically, we want to know how we can enable the Knowledge Authoring in instance as currently its not visible and I was going through one of the Oracle sessi…
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can we migrate knowledge articles from classic help desk to redwoodSummary: I wanted to check if we will be able to migrate the knowledge articles from classic HR help desk to redwood? OR we would have to reconfigure them/re-author them… -
Is there a way to feature Knowledge on the my Help pageSummary: During critical periods of time throughout the year, we release knowledge articles that need to be featured for ease of access and to highlight important update… -
Deep link for Redwood KnowledgeSummary: We often link to our knowledge articles in organizational email updates - but we cannot figure out how to generate a deep link of a knowledge article in the Red…
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Add filters to my knowledge page.Summary: As a Knowledge Author, we have the ability to use filters when viewing the list of Knowledge. But it does not appear that is an available option for employees o…
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Can we control/clear the default filters in the Knowledge panel?Summary: Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject…
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Does HCM KM have an request intake feature?Summary: Implementing in our environment next year, and trying to streamline knowledge article requests. I wonder if HCM knowledge management has a content request intak… -
Unable to find the option to enable the Knowledge with Redwood User Interface feature.Summary: We are trying to enable the Knowledge with Redwood User Interface feature for Redwood Knowledge in our application. However, we’re unable to find the option to … -
Manage Knowledge in DCSHello everyone, I’m currently working on the integration between Oracle Fusion Service and Oracle Digital Customer Service (DCS), and I have a question regarding the man…
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Seeking Guidance on Integrating Oracle Knowledge with My HR HelpdeskHi I'm currently evaluating whether—and how—Oracle Knowledge can be effectively integrated with our My HR Helpdesk. After enabling Knowledge in our environment, it appea… -
User Preferences > Preferred Knowledge LocaleWithin Oracle HCM Cloud, are there currently any tools available (EG: HDL etc) that would allow us to update an Employees 'Preferred Knowledge Locale' en masse? Kind reg…
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How do employees access Knowledge Base after enabling Redwood in Knowledge ?Summary: Hi All, We have redwood enabled for our Knowledge Implementation. And the employees are accessing the Knowledge articles using My help under Help desk. However,…
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How to Track Article View Counts in Oracle Fusion Knowledge Management (Self-Service, Email, SR)?We are using Oracle Fusion Service Cloud (Knowledge Management) and would like to understand how to track article view counts across different channels and roles. Specif…
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How to Track Article View Counts in Oracle Fusion Knowledge Management (Self-Service, Email, SR)?We are using Oracle Fusion Service Cloud (Knowledge Management) and would like to understand how to track article view counts across different channels and roles. Specif…