To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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How to Track Article View Counts in Oracle Fusion Knowledge Management (Self-Service, Email, SR)?We are using Oracle Fusion Service Cloud (Knowledge Management) and would like to understand how to track article view counts across different channels and roles. Specif… -
Where Can Employees Access Knowledge Base Search in Redwood HR Helpdesk?After migrating from Classic HR Helpdesk to Redwood HR Helpdesk, we've noticed that employees are no longer able to access the Knowledge Base (KB) search pane directly. … -
Popular articles - LimitHello, I would like to know if there is a limit to the number of articles displayed in the Popular Articles section ? If so, how many articles are visible ? Thank you,
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Announcing: Oracle CX Partner Enablement Training Series (Sep 8 - Oct 2)We’re excited to invite all Oracle implementation partners to join our upcoming Oracle CX Partner Enablement Training Series, starting September 8 and running through Oc… -
What role has access to create new content types, products, categories & user groups?Summary: I have been assigned the Knowledge Authoring and Knowledge Manager roles in Knowledge Classic. I believe these are the out-of-the-box roles. With these role ass…
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How to know which users have the Internal HCM role assigned to themSummary: "Internal HCM" is an out-of-the-box user role. Is there a way to generate a report that lists all users with that role? If so, can you provide instructions to d…
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Knowledge Articles not working in Lower PODs after P2T RefreshSummary: Hi All, We have recently implemented knowledge in our system and during recent P2T refresh activity we observed that none of the articles which we created in Pr…
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Couldn't submit suggestion in My Help and My knowledgeWhen knowledge manager submitting suggest a change. Error: Couldn't submit suggestion
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac…
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Knowledge Redwood with Classic HRHDHi ALL, We are implementing Knowledge (Redwood) for helpdesk module and currently we are using HRHD classic pages and have a plan to migrate to HRHD Next gen later. Curr…
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Share knowledge article between departmentsSummary: Hi, We have a requirement with in the recruitment that some of the articles will be same for internal and external recruitments. Tried with reusable articles, A…
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How do you enable AI Assist for creating Knowledge articles?Summary: I was watching this video on how to create knowledge articles using AI Assist. Use AI Assist to generate a knowledge article - Oracle Video Hub We have Redwood …
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How to enable notifications for knowledge managers when an article is submitted for approvalSummary: When an author submits an artcile for approval, currently the knowledge manager user doesn't get any email or bell icon notification. They always have to keep c…
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unable to view knowledge article in redwoodSummary: When user tries to click on Authoring icon in Redwood UI then they are shown a error popup that says "Error response during RestAction" Content (please ensure y…
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Suggestion response to submitter in Oracle Fusion KnowledgeSummary: Is it possible to send the suggestion response back to submitter to enable positive user experience in Oracle fusion knowledge. Content (please ensure you mask …
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Knowledge Article Link on Email Not WorkingHi Experts, We have created few Articles which some links into it, now when we are using the channel as email communication, the Article Link which is shared to employee…
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How to configure multiple business units values in business unit lov in knowledge management?Summary: How to configure multiple business units values in business unit lov in knowledge management to select a business unit while creating an article Content (please… -
How to find if a user have ever edited a knowledge article?Hi, How to find if a user have ever edited a knowledge article? Thanks, Meera
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Moved: How do we update a seeded lookup from Integration?This discussion has been moved.
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Unable to Backup Knowledge Management Articles with Attachments via REST API.Summary: We are attempting to back up Knowledge Management articles, including their attachments, from our Oracle Fusion environment using REST APIs. We have reviewed th…
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Are there any webinars or demos that show the features of Redwood Knowledge Management??Summary: Wondering if there are any demos or webinars that show the features of Redwood Knowledge Management? Content (please ensure you mask any confidential informatio…
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Issue with Modifying and Adding Articles on Knowledge Authoring Platformhello expert, we have been experiencing an issue with modifying or adding new articles on the Knowledge platform. When attempting to save a modification, the following e…
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Email notification for Knowledge article expirySummary: We need to trigger an email notification to few users before a month of knowledge article expiry. It is not possible to create an object workflow for a knowledg… -
Redwood Knowledge Author page loading slowly and receiving errorsHi, the Redwood Knowledge Author page takes 2 minutes to load and once it does load, clicking on the Create Article button shows 3 errors: You need an active locale to c…
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Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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How to change the author name for knowledge articles?Summary: Could someone provide guidance on whether it is possible to change the author name for knowledge articles? -
Error when trying to embed PDFs or Sharpoint videos into Knowledge Articles (OKDOM-CONT0007)Summary: Trying to embed content into Knowledge Articles after the update. Tried: iframe / object / embed These all worked in 24D without any issues. Are there any solut… -
Business unit support in Knowledge for UIs like My helpSummary: Hi, We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for …
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…
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Redwood Page for My KnowledgeUnable to see the Knowledge pane in the My Knowledge Redwood Page. We have enabled the Knowledge management feature and have published few new articles. In the Service R…