To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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END OF LIFE NOTICE: Article Status list of values for Fusion KnowledgeSummary: Article Status will no longer be available for assignment to knowledge articles as of 27A Content (please ensure you mask any confidential information): Article… -
END OF LIFE NOTICE: Classic Knowledge Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience, which includes the Classic Knowledge user experience, in upcoming Fusion releases. …
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Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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/discussion/question require tagsSummary: We have an app that creates /discussions/question objects through the CCC Rest API. Recently we are getting an error that tags are now required, however I am no… -
Unable to see options to filter Knowledge Articles by Category, Product, and Locale in Redwood KMSummary: Hello, We are using Knowledge Management in the Redwood UI and have noticed that the usual filtering options are missing on the Knowledge Search (My Knowledge) … -
Related Article LinksSummary: Currently many of our knowledge articles are linked to other articles (i.e a FAQ is related to a specific HR Policy etc) In our current system, we have the abil… -
Unable to create knowledge articles or create knowledge content typesSummary: I have been trying to configure the knowledge base in oracle fusion; I have configured all the profile options accordingly and after giving the user knowledge a…
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Clarification on Logic for Knowledge Management DashboardsSummary: We’ve been reviewing the Oracle Fusion Knowledge Management dashboards and would appreciate some clarification on the logic behind several of the reports. I’ve …
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Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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Integrate Oracle Digital Assistant with Redwood Fusion Knoweldge (LLM Knowledge Search)Fusion Redwood Knowledge with Oracle Digital Assistant Scope: This article describes integrating Fusion Redwood Knowledge (LLM Knowledge Search with GenAI Summarization)…
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Filter knowledge results by category as a User and AgentSummary: We have a large volume of knowledge in our knowledge base and we are looking for the ability to be able to filter knowledge results based on category. For examp…
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How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i…
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suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
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How to export Oracle Fusion Cloud DataHi, How can a customer in Oracle Fusion Cloud export all their transactional data across all the implemented modules? Thanks,
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Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
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Knowledge managment for Fusion Field ServiceWe are currently using Fusion Knowledge for HR Help Desk, and we are planning to begin using Fusion Field Service. Is the knowledge management platform used by Fusion Fi…
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Unable to set Default Language in Manage Knowledge LocalesSummary: I'm trying to do the move from Classic HR Helpdesk to Redwood Helpdesk but am getting an error when trying to set the default language in Manage Knowledge Local… -
Knowledge Locale IssueSummary: Hi everyone, I’m trying to change the default locale from the English - United States to English - Canada, but I’m getting the following error: Some knowledge a…
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Permalinks/Article URLsSummary: Hello - in general, I'm wondering about permalinks and URLs for Redwood KB articles, and what nuances should I be aware of? I'm wondering about the following: A…
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Knowledge ArticleAttached is an image of the error I get when I am creating a new Knowledge article though the right roles and privileges' have been assigned.
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Adding links within knowledge articleSummary: We want to be able to link the table of contents to a section within the same knowledge article Content (please ensure you mask any confidential information): W…
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Can Browser Popular Article be Associated with Knowledge Management RESTAPI Source?Summary: Trying to understand if we leverage the Knowledge Management RESTAPI, will the Browser Popular Article pull from that source, or do those [Popular Articles] onl… -
Knowledge TemplatesSummary: Are there any pros/cons or any best practices to be aware of in using Knowledge templates? I would like to create a standard template to use for all articles as…
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unable to assign knowledge workflow tasks to other usersSummary: We created a user for authoring purposes with minimal roles (Resource, Knowledge Author, and Employee). Additionally, we created a custom role to provide access…
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Classic KM REST API (FAOKA) POST blocked while Redwood API (FAKMR) works — Same user, same rolesI wanted to share my findings after spending significant time troubleshooting Knowledge Management REST API access on Oracle Fusion Service (tested on the Oracle demo en…
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Is there any possibility to add custom font name and styling in knowledge articles?Summary: Hi, I would like to understand whether it is possible to apply custom font names and styling formats in knowledge base articles in line with business-defined st…
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Hiding Product Field in Knowledge Authoring Pages Using VBSWe are currently working on a requirement to hide the Product field from the Knowledge Authoring pages. During an HRHD Knowledge session, we heard that this might be ach… -
Unable to generate knowledge articles with AI assist for custum content typesI can see the AI Assist button to generate content for delivered knowledge templates however I am unable to see that button for custom template. Our instance is in 26A s…
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Not able to see published articles in Knowledge Search in Service Request (Redwood UI)Summary: We are facing an issue where Knowledge Search within Service Requests (Redwood UI) is not returning any results, even though the articles are already published …
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Is there any way to notify all users after publishing a Knowledge Article?Summary: We would like to know if there is any built-in functionality in Oracle Knowledge Management to notify all users when a knowledge article is published. Currently…
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Is there any possibility to add few more details to knowledge search results page?Summary: Hello, We are currently configuring Knowledge Management using the Redwood UI. The customer is requesting additional article-related details to be displayed on …
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File Attachment Description Not Appearing in Redwood Knowledge ArticleWe recently enabled Redwood for Knowledge Authoring. When adding file attachments to a knowledge article, authors can provide a file description which will appear when t…
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What is a Content Intelligence User?Summary: We just got 26B in our non-production environments and I've been doing some exploringo see what's new. I see there is a new delivered User Group called 'Content…