To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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END OF LIFE NOTICE: Classic Knowledge Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience, which includes the Classic Knowledge user experience, in upcoming Fusion releases. … -
Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Related Article LinksSummary: Currently many of our knowledge articles are linked to other articles (i.e a FAQ is related to a specific HR Policy etc) In our current system, we have the abil… -
Unable to create knowledge articles or create knowledge content typesSummary: I have been trying to configure the knowledge base in oracle fusion; I have configured all the profile options accordingly and after giving the user knowledge a… -
Clarification on Logic for Knowledge Management DashboardsSummary: We’ve been reviewing the Oracle Fusion Knowledge Management dashboards and would appreciate some clarification on the logic behind several of the reports. I’ve …
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Is there any way to restrict download of attachments from knowledge articles in oracle fusion?Hello Team, Is there any way to restrict download of attachments from knowledge articles in oracle fusion by the employees viewing the knolwedge articles? Kindly let us …
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Integrate Oracle Digital Assistant with Redwood Fusion Knoweldge (LLM Knowledge Search)Fusion Redwood Knowledge with Oracle Digital Assistant Scope: This article describes integrating Fusion Redwood Knowledge (LLM Knowledge Search with GenAI Summarization)…
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Filter knowledge results by category as a User and AgentSummary: We have a large volume of knowledge in our knowledge base and we are looking for the ability to be able to filter knowledge results based on category. For examp…
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How do I move to Redwood knowledge in 25B?Summary: Redwood knowledge should be universally available with 25b. How do we make the change? Content (please ensure you mask any confidential information): Version (i…
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suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
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How to export Oracle Fusion Cloud DataHi, How can a customer in Oracle Fusion Cloud export all their transactional data across all the implemented modules? Thanks,
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Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
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What is a Content Intelligence User?Summary: We just got 26B in our non-production environments and I've been doing some exploringo see what's new. I see there is a new delivered User Group called 'Content… -
Why Articles linked to Service Request not visible to employeesSummary: When using “Share to Service Request” to share Knowledge article and sending it via email, employees receive the email with the link and are able to access it s…
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How to update an existing article to add an attachment through REST APISummary: We are trying create and update the article using REST API. I am able to create an article through REST API. Now we have to update it by adding a attachment. I … -
Different notifications for Knowledge WorkflowSummary: Requirement Notifications should be sent to the author after every action (approval or rejection) taken by the approver at each step. Notifications should be se…
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Unable to insert files in knowledge articles text areaWhen authoring a knowledge article and trying to insert a file within a text box, we are receiving the error "We can't open the asset manager right now" See below screen…
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Are we able to embed PDFs within a section in a Knowledge Article?Summary: We would like to be able to embed a PDF or File within a knowledge article section instead of requiring the employee to download or open the document in a diffe…
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'Deleted User' Showing as Author in Knowledge ArticlesSummary: We are currently reviewing several Oracle HCM Helpdesk Knowledge Articles where the original authors - former employees who previously held the Knowledge Curato…
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Is it possible to Add a Filter for Category to the My Knowledge Page?Summary: As a Help Desk User, the requirement is to add a filter to the My Knowledge Page so that you can easy filter articles by "category". By default, there are a fil…
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Adding an hyperlink in a Knowledge Article that opens in a new pageI’m creating a Knowledge Article in Redwood and need to add a hyperlink that opens in a new browser tab instead of the same window. When I insert the URL using the artic…
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Initial content ingestionSummary: I'm hoping that we can pull off a content ingestion strategy for migrating content into Oracle using either: Content connectors, or HCM data loader (seems more … -
Bulk import of Knowledge vocabulary terms and SynonymsSummary: We are looking to upload 500+ customer knowledge vocabulary terms with an associated synonyms. Is there a option to bulk import of knowledge vocabulary terms an…
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My Help search showing attachments even though they’re disabledSummary: We enabled Redwood Authoring in our test environment and noticed during testing that the My Help search results are returning attachments, even though we have d… -
Is it possible to use multiple BU's only for few attributes?Summary: I want to configure categories/ milestones and other setup globally, meaning common for all the BU's. However, Knowledge articles should be restricted based on …
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I am not able to see different BU's in the dropdown to associate with the knowledge articlesSummary: I want to tag different BU's to the knowledge articles. However, I can only see the default BU in the dropdown (Knowledge Authoring page). How can I see the lis…
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Can you reorder knowledge article attachments?Is there a way to reorder the attachments for a knowledge article? We have some knowledge articles in which attachments are uploaded in a specific order. When one attach…
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Is there a way to Import and export article and other details from My Knowledge module?Summary: I'm working on our My Knowledge Articles and we need to review and update mass articles. I can't export or import for some reason in the My Knowledge, Is this s…
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Reporting on Knowledge TasksSummary: During our Redwood HRHD and Knowledge testing, we discovered there is now a capability for the Employee to make suggestions to Knowledge Articles. Are there rep…
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Redwood: Can I Enable Notifications For Knowledge Article Authors When a Suggestion is Submitted?Hello all, Currently we are upgrading to the new redwood help desk. During testing, we noticed that Knowledge article authors are not getting any notifications when an e…
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How to increase number of attachments in a knowledge articleSummary: We have a requirement to increase number of attachments allowed in a knowledge article. Current limit is around 20 attachments. Can we increase this limit? Cont…
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Redwood: Some Users Cannot See The Ratings Option On Redwood Knowledge ArticlesHello, We are setting up HR Help Desk in redwood. During testing, we noticed that for some users, there is no ability to rate the knowledge articles and for others there…