Reporting & Analytics for B2B Service
Discussion List
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…
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Data Model of Contact and Account EntitiesHi, Please advise how to get the data model of Contact and Account Entities. We referred Doc ID 2154413.1 but it was of no use. if ER diagram cannot be accessed, then an… -
How do I display the lookup code in a OTBI analysis?Summary How to display a custom fiel lookup code in a OTBI analysis?Content Hi, A client wants a OTBI report with columns that contain the lookup code of some account's …
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BICC PVO is extracting same delta extract every time irrelevant to Last Extract DateSummary: BICC PVO is extracting the same delta extract every time irrelevant to the Last Extract Date. Below are the two PVO for which we are encountering this issue: 1.… -
Need all the columns with CLOB data type in the BICC Extract along with the PVO NameSummary: Hi All, We need all the columns with CLOB data type in the BICC Extract along with the PVO Name in Excel Format. Thanks in Advance :) Content (required): Ricoh …
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View the Milestone Due Date's Time in OTBISummary: How do I get the time stamp of a milestone's due date? Content (required): I need to present in a report the difference between the current time and the milesto… -
Sales Analytics DashboardHi, Kindly help me out where does the configuration need to be done to setup the hierarchy to be displayed in Sales Analysis Dashboard report For eg I need John in Globa… -
Truncate the Data size to avoid "ORA-12899: value too large for column" in ODISummary: We have a source a file that has more than 4000 char in one column and we trying to load data in ADW but the maximum varchar2 character limit is 4000 char only …
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How to create custom PVO and add it in BICCSummary: How to create custom PVO and add it in BICC Content (required): How to create custom PVO and add it in BICC Version (include the version you are using, if appli…
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OTBI - How to get Person_Number for 'People Center Requests' -> 'Primary Point of Contact'?Summary: I am building an OTBI Analysis for Helpdesk Aged Tickets using Subject Area "Service - CRM Service Requests Real Time". How to get Person_Number for the Primary…
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remove rows with 0 value from reportSummary: Remove rows with 0 value from report or remove weekend dates/Saturday and Sunday days only. Content (required): reports Version (include the version you are usi… -
Chat report by Activity level by DaySummary: Is there a chat report that shows the most active time of day and can graph it for me? Content (required): Interval, month/.day/hour (not inclduing weekends) an…
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How to pass date to ESS Job for Oracle BI reportSummary: We have created a report that takes start and end date as mandatory parameters in the format (MM-dd-yyyy). When we run this report from Analytics Catalog page t… -
Actionable infoletSummary: Actionable infolet Content (required): Hi, Is it possible to build an actionable infolet for Service request? Version (include the version you are using, if app…
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Omni Channel - Events ReportSummary: Omni Channel - Events Report Content (required): 1. Omni Service Request and Queue Assignment performance Tile This report would help SR admin to know what is t…
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BIP performance recommendations guide v1.0 for FA SaaS (2800118.1) is available on MOS PortalSummary BIP Performance Recommendations Guide is intended for FA SaaS BI system integrators, BI report developers and admins. It covers advanced performance tuning techn…
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Add otbi report in a DCS appContent Hi, We are trying to add OTBI reports in a DCS application. We tried using iframe using the analysis URL but are only able to view the report data if I am logged…
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Sample Daily Digest for Agents - Unassigned and My Open TicketsSummary Daily digest report ready for subscribable agent to inform agent of open tickets currently assigned to them or unassigned but in their queueContent Our agents wo… -
Metric Descriptions - Service Subject AreasSummary Descriptions of all the out of box metrics found in the 'Service - CRM Service Requests Real Time' and 'Service - CRM Service Request Lifecycle' subject areasCon…
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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How to create a report on the Position Entry DateContent If we don't use the seniority dates, is it possible to create a report to capture the Position Entry date for the employees? Thanks!
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BIP BurstingSummary BIP BurstingContent Hi, I have a requirement to send report output to different owners with the email attribute in the table. Here is what I did, 1. Create a BIP… -
Embedding BI report in DCS portalContent Hi, Self service users in DCS are not a users in Fusion as per latest release(20C). and those users will create in IDCS. Currently we are developing the dashboar…Mohana Gopal Selvam-Oracle 21 views 6 comments 1 point Most recent by Priscila Terazawa-Support-Oracle -
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Message content not displaying in exportContent Hi, I have created a report with the subject area "Service - CRM Service Request Messages Real Time" and bringing back the message content "Service - CRM Service…
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Unable to create a new analysis in OTBIContent Hello everyone! I am writing because I am observing an unexpected behavior in OTBI. I have two users with the same roles: the first one, by accessing otbi, is ab… -
Action Plan reportingSummary Need to create a report showing actions due in a given period.Content Hi, I was wondering if anyone could help me out with a report I have to create around actio…
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How to invoke OTBI report from Service Request pageSummary How to invoke OTBI report from Service Request pageContent We have requirement to launch the OTBI report from Service Request Summary page. Did anyone work on su… -
OTBI performance recommendations paper (2679006.1) is available on MOS PortalSummary OTBI performance recommendations V2 doc is intended for OTBI system integrators, BI report developers and admins. It covers advanced performance tuning technique…