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Reporting & Analytics for B2C Service
Discussion List
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Report on last generated date for all reportsSummary: Hi All, Does anyone know how to create a report on last generated date for all reports as well as if they contain an outer join? Content (please ensure you mask… -
Report for capturing if incident created for first mailboxSummary: Dear All, Hope you are doing well. We have 2 mailboxes (Mailbox1 and Mailbox2) for which both Incoming and outgoing emails are enabled. Both the mailboxes are h… -
Export is showing errorHi , I am getting error message when Iam trying to export to excel formt for any report from .net console. In bUI it is working fine. Regards, Meera -
Report for measurement of the AI routing success for the eMessage Agentic AI Routing initiativeSummary: Requesting support to pull data to enable the measurement of the AI routing success for the eMessage Agentic AI Routing initiative Content (required): Requestin…B2C Service Support Customer Inquiry -Oracle 23 views 1 comment 0 points Most recent by Alex Blanatui
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Oracle Service Cloud Analytics - Runtime "Between" Date Filter Automatically Includes Current TimeQuestion: Hi Team, I'm using Oracle Service Cloud (RightNow) Analytics Report Designer and have created a report with a runtime filter. Filter configuration: Expression:…
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Why does my scheduled report return different numbers than if I run the same report run manually?Summary: We have a report contains large number of data and the problem is while running the report manulally by "queuing " the report and scheduling the report gives di…
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Guidance Required – Building KPI Report in RightNow Analytics (Opened, Closed, SLA Metrics)I need to build a report with the following output columns: A) Opened in Period Number of tickets where Created Date is between Start Date and End Date. B) Closed in Per…
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connecting to Azure BLOB storage from BI Publisher as ServerSummary: connection from OTBI (Report analytics > Administration > Delivery > server) to Azure BLOB storage Content (please ensure you mask any confidential information)…
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I need to add an attachment while creating a B2B message please help me in creating a valid payloadI need help with creating a B2B message with an attachment using the REST API. I am calling:POST /fscmRestApi/scm/redwood/11.13.18.05/b2bMessageswith the following paylo…
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how to get date of last access to a guideHow to get a date that the last case was created following the flow of the guide ? Regards, Meera
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Customized Report - how to remove duplication in count of incident # based on transaction typeSummary: Remove duplication in Count Content (please ensure you mask any confidential information): I have a customized report and I am filtering by transaction type " e…
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Dashboard not allowing me to add reportsSu I cannot add a report to any dashboard Content (please ensure you mask any confidential information): When I try to create a new dashboard, when I drag any report int…
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How to stop Oracle Service Cloud ticketing tool tickets are moving to SPAM QueueHello, how can we prevent tickets from being routed to the SPAM queue in the Oracle Service Cloud (RightNow) tool? Please suggest the steps required to modify the busine…
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Reopen RateSummary: Any tips on how to get the number of incidents that were reopened in a given time period? For example went from solved to updated (but may no longer be in updat… -
Need OTBI Role for Receivables Reports and Dashboards.I created a custom role or the user and assigned all the required OTBI roles so they can run and download reports and dashboard data. However, when I log in with the use… -
aging by severitySummary: I am trying to create a stacked bar chart, that will show aging of incidents, by severity, for incidents that are not closed. We are working in buckets of: 0-15…
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Why do Reports suddenly not show results?Summary: We have weekly reports accessible on out Supervisors Navigation that suddenly are NOT showing results. I've made a copy of the Profile and can access these repo… -
Report to identify responses that had attachmentsI was looking to build a report to identify agent responses from incidents that had attachments added to them. I thought it would be easy as the thread control displays … -
Service Overview DashboardWe are wanting to create a dashboard with a structure similar to the Out of the Box Dashboard Service Overview. This dashboard has each report element with a similar siz…
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Report to get every incident transaction (what we see generally on incident audit log) and other colSummary: Report to get every incident transaction (what we see generally on incident audit log) and other column with thread notes if the transaction created for thread …
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report while running and queued for csv giving different result setSummary: We have a report that is used to track incident audit logs along with some additional columns. For this purpose, we are using the Transaction table, which natur…
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Report on SLA2?Summary: Have a request to add SLA2 data on a specific program report. The report already has the incidents.rel_due field included. Is the SLA2 data open in reporting ? …
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How are you identifying a scheduled reports from a TST siteSummary: I would like a way to identify scheduled reports sent from our lower TST environments so that it can be automatically or manually disregarded as not being from …
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Agent Effectiveness report does clock stop during non business hoursSummary: I am looking at the out of the box report #57 Agent Effectiveness - Detailed. : For the columns circled below, does this include non-business hours (i.e. weeken…
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Unexpected end of the file has occurredWe are receiving this error while exporting a report having 91+k records and the report generated successfully Unexpected end of the file has occurred. The following ele…
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how to get CC address from Incident Creation via mailSummary: Hi All, We have a requirement to store CC email addresses whenever an Incident is created from Email (Service Mailbox). We tried to extract the CC addresses fro… -
How to get the time of incident reach to a particular queueHi, I need to Show date request was moved to a particular queue. How to find that? Also I need to show the initial severity of the case. Regards, Meera
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How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…
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How to add profile creation and queue creation date in reportSummary: Hi community, How we can add profile creation date and queue creation date on reports in Oracle service cloud reports As a first step i have verified that we do…
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Bulk Extract returns only 1 record or empty file for Incident objectSummary: Hi All, We are trying to export object data (Incidents, Contacts, etc.) using the Bulk Extract REST API. Below are the steps executed and the results observed. …