To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Open record in report with custom scriptContent I have a report that has a custom script that looks for matching contacts in the report and then in one column lists all the roles (a custom object) associated t… -
The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod… -
Reports are not refreshed / updatedContent I have created a workspace Contacts, and additionally a workspace called direction it was created The Contact Workspace are not refreshed / updated when I create… -
Converting and Calculating a Text FieldContent We have an order total in our custom table, but its defined as text so that they can insert a dollar sign. I am trying to sum dollar value of a customer, but can… -
Reporting against the SCCL WidgetContent Hi All, I don't think I have seen this posted previously. We have implemented the Syndicated Conditional Chat Link onto one of our portals and I was looking to s… -
Workspace Report - Pass value from workspaceContent Hi all, I have an entity that is not directly related to a parent entity (via Object Designer relationships). It does however store records with row ids of a par…User_2025-02-03-17-47-45-813 22 views 0 comments 1 point Most recent by User_2025-02-03-17-47-45-813
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AAQ SmartAssistant proposals in a reportContent Hi again, Is there a report that gives for each incidents submitted through the "Ask a question" form the list of the 5 answers proposed by the smartassistant ? …User_2025-02-03-18-36-30-133 38 views 2 comments 1 point Most recent by User_2025-02-03-18-36-30-133
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Closed and Created incidents reportContent Hi Gurus, We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. I have used date_group(in… -
Month wise incident reportContent HI, I would like to create the schedule report for month wise for last one year. The columns are no.of created incident,no. of pending incident and no. of closed…User_2025-02-03-19-33-02-045 31 views 5 comments 1 point Most recent by User_2025-02-03-19-31-14-086
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Need to add exceptions to dashboard reportsContent Need to add exceptions to dashboard reports to give a visual indication as to where a request is in relation to its estimated resolution time (SLA) The requireme…User_2025-02-03-21-38-11-067 34 views 3 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Daily Backlog ReportContent Using the standard Backlog Report - ID 11 This report is great and ideally what we want however I don't believe it's showing us a true backlog. The number the re…User_2025-02-03-18-36-38-730 24 views 0 comments 1 point Most recent by User_2025-02-03-18-36-38-730
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Contact Report ExportContent Hi All, How to disable the feature of exporting the contacts in the contact report. Thanks, Seethalakshmi S
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Report counts incidents as per age but on some certain conditionContent i have a report that count incidents by their age however i would like to add some following condition in my report : Condition 1 : Incident received on weekends…User_2025-02-03-20-38-38-926 44 views 7 comments 1 point Most recent by User_2025-02-03-22-31-24-751
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?User_2025-02-03-20-11-26-342 34 views 2 comments 1 point Most recent by User_2025-02-01-08-14-04-387
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Reporting questions from Texas User Group meetingContent There were a number of questions regarding reporting and Vimal has provided some resources: Performance best practices whitepaper (and corresponding Modern Servi… -
Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, Mohan
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8… -
How do I add a default text string to the run-time filter in a report?Content Hi I think we have reached a data limit in our system where even our 'quick search reports' are having to queue so i'm looking at options to reduce the amount of…
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Report on Standard Text Used in ChatContent The Standard Report Used by Agent does a great job of telling us the standard text used for email responses, but it doesn't look like it covers Chat Sessions. Fr…
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Is there a way to increase the Text Length Limit beyond 300000 on a Blob?Content I am trying to include the answers.solution field (which is a blob) in a report and it will not let me Save a value higher than 300000 in the Text Length - Limit… -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…User_2025-02-01-08-38-15-811 22 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138
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How to hide the entire row when "if" function returns "No Value"?Content Hi, I am using the "if" function to return the value that I need & it works fine but I only want the report to return the output/rows with "No" values & hide ent…User_2025-02-03-16-11-55-768 36 views 2 comments 1 point Most recent by User_2025-02-03-16-11-55-768
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Exporting reports through APIsContent Hello, We need to extract data from RightNow every 5 or 10 minutes. There are some objects that are not available through native APIs, only through RightNow repo…
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Report to provide workspaces and scripts that are using a specific reportContent Is there a report that provides workspaces and scripts that are using a specific report? I need to update a report but need to know workspaces, scripts, and Nav …
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Scheduled report not being receivedContent Hi I've scheduled a report to run at various times over the last couple of days but haven't received the detail of it by email. When I check the schedule it conf…
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Information to the agents, if a dashboard is updatedContent Hello together, we using a dashboard with browser-component. The browser is linked to an internal FAQs called "News". The idea in the background is, to get the a…
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Sent email reportContent Guys, are there any vanila report with all emails send to customers? thanks!
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Counting number of responses of particular account to calculate FTFContent Hi there, Am looking for a way to calculate the First Time Fix. Within the company, the FTF is calculated based upon the response of one particular person. So it… -
Report control in Workspace - Tab Number OverviewContent Hi, Is someone able to point me in the right direction, I have seen previuosly a setting which enables the tab in the workspace to show a overview number that is…User_2025-02-03-16-21-51-976 30 views 2 comments 1 point Most recent by User_2025-02-03-16-21-51-976
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor…