To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Capture form validation errors?Content Hello, I was wondering if there's a way (or report I've yet to find) that shows how many form validation errors users are seeing when they click to submit a form…User_2025-02-03-18-51-27-620 45 views 0 comments 1 point Most recent by User_2025-02-03-18-51-27-620 -
report identifying all reports using a specific fieldContent Is there a report that will provide me all reports that are accessing a specific field? (joins, filters, columns in the report itself) ie show me all reports tha…
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Linking Answer Product to Service ProductContent Good Day, We have a Custom Object that linked to Service Product but we would like to find a way to do reporting that requires us to do a join between the servic…
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Time of incident in agent's inboxContent Hi, I'm trying to run a report on the time elapsed when an incident gets assigned to an agent and the time the report is run. This is to report on agents which "…User_2025-02-03-16-19-22-504 31 views 2 comments 1 point Most recent by User_2025-02-03-16-19-22-504
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Select query in between two valuesContent HI All, I have two fields having values like as val1=ABC111 val2=ABC222 can any one help me how to check ABC115 is in between val1 and val2 using ROQL. Thanks, C…
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Incident report - Custom scriptContent Guys, I have an incident report list all unresolved incidents specific to a queue. The report contains incidents assigned to the logged in user as well as other … -
Display an average rating for a distinct choice survey questionContent Hi This is a follow on question to: "Showing distinct responses for a survey question + frequency of each distinct answer" https://cloudcustomerconnect.oracle.co… -
SmartAssist deflection not capturedContent Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a questio…
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Query : Threads Sequence ColumnContent Version: 14.11 Hi, I ran a test report using a single incident id in threads table which have threads.seq column. The flow of incident was * Incident created by … -
answer feedback report with answer-ID, Question text, incident number and incident textContent Hi, I want to create a report showing all individual feedback per answer (preferably even a report that enables me to filter on either answer ID or product or bo…
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Report on Report FiltersContent Hi, Is it possible to build a report which shows all the reports and what report filters are used in those reports? Report Link Run Values (ac_rpt_link_run_vals)…
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Scheduled Report ErrorContent Hi, I am getting Unable to deliver scheduled report: Email attachment exceeded allowable size. (ac_id=193400, sch_id=1) on a dashboard I set up last week. Does a… -
Conditional column formatting in reprotsContent Hi all, Is it possible to define a condition with relative dates? I want to display different color to incidents which are more than 5 days old. Thanks,User_2025-02-03-20-11-07-340 51 views 3 comments 1 point Most recent by User_2025-02-03-20-12-47-837
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Find all scheduled reports for a recipientContent Is there any way of seeing who the recipients of a scheduled report are, or seeing all reports going to a recepient? I've been asked to reassign schedules so all…User_2024-12-17-21-03-03-062 57 views 24 comments 1 point Most recent by User_2025-02-01-08-18-48-897
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replacing image with valueContent We would like to replace the 'checkmark' in the standard 'Survey Responses by Contact' report with a value. The reason being that the checkmark is an image and w…User_2024-12-17-19-38-18-061 42 views 2 comments 1 point Most recent by User_2025-02-03-22-16-06-242
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Getting Value into Report Custom ScriptContent Hello, I am using a report inside of a workspace of Organization. I am trying to get the orgs.org_id of the the opened organization inside the custom script of a…
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Averaging the # of days openContent I have created a report where I am looking at incidents from a subset of our customers - I rollup this report by Customer Name and then Incident Severity and the…User_2025-02-03-20-09-07-459 39 views 3 comments 1 point Most recent by User_2025-02-03-18-51-12-084
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Reporting on status of accountsContent I'm reporting off the Accounts table. I'm trying to construct a report on the current status of each account. I want to know if the account is locked, permanentl…User_2024-12-17-21-02-32-294 36 views 3 comments 1 point Most recent by User_2025-02-01-06-21-55-603
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Adding a total column to a Crosstab reportContent I have created a crosstab report that shows #incidents by organization and category. Organization is the row and category is the column. Is it possible to add a …
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Backlog ReportContent We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not g…
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What is this report symbol meaning?Please help me to understand what is this symbol on left of a report name. Regards, Meera
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Analytics API/DB utility failing for custom report - analyticsReportRun failed: DB API ErrorSummary: We're facing with the custom report we've created, which is being utilized in a custom script. When attempting to manually run the custom script, we encountered… -
How to extract holiday list ?Hi, Is there any way, we can export holiday list of each SLA? Regards, Meera
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Unable to deliver scheduled report: Report rendering failed. (ac_id=130948, sch_id=1)Summary: I rebuilt the schedule for this report this morning because the previous schedule was not running. Now I am getting the message Unable to deliver scheduled repo… -
How to add drill down to total in reportsI need to add drilldown report to total of cases: How to do that? Thanks, Meera
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Modify thread display in historyHi Team, Our client wants to update the customer name used when thread history is sent to/is visible to clients. For the portal, the labels for the header can be modifie… -
How to get total email count and AHT in a reportI am looking for a way to get a count of all emails sent by the customer, and average handle time for the agents (AHT) in a particular queue. So if a customer sends 3 em…
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Finish tab in custom script reportSummary: Can any one help us how we can use custom script in service cloud report Content (please ensure you mask any confidential information): We have successfully abl…
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Show current system Date and time if value is nullHi, I’m working on an Oracle Service Cloud (OSvC) report and need to create an SQL expression which should show SystemDate or better Current Date and time I tried the fo…
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how to add a column for who closed incident in a reportHi, I need to add a column in a report. How to get incident closed by details in a report? Regards, Meera