To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
-
BI Publisher SQL Dividing a Sum by Count DistinctSummary I am creating a new BI Publisher data model to analyze some expense report data. I need to divide a sum of values by a count(distinct) however, the result return… -
Dashboard Filters Not Updating As ExpectedSummary I am trying to make updates to some dashboard report filters and they are not being saved and/or are somehow holding on to previous settings.Content I am trying … -
Get filter value in Custom scriptSummary Fetch the filter value in ReportContent Hi, We are trying to fetch the filter value from the report into the custom script. Please let me know how to execute the… -
Search for incidents containing specific words or numbersSummary Report not finding all incidents containing specific word or numbersContent Hi! I hope you can help me figure this thing out. We have a report where agents can s…User_2025-03-10-21-27-49-962 63 views 15 comments 1 point Most recent by User_2025-03-10-21-27-49-962
-
How to Run a Report that Only Shows the Reports that I have Permissions for?Summary I want to create a report that only includes a list of reports that my profile has permissions to run.Content I understand what is available in the Report Manage…
-
Tickets touched by two teamsSummary Tickets that were touched by 2 teamsContent Hi, I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets …
-
General Audit Log DescriptionSummary Need to show all incident that have the word called ‘Referred’ inside of the general audit log description.Content Hi Team, I’m looking to create a report to sho…
-
Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to …
-
Initialisation script does not runContent Hi, In the initialisation part of the report, where we can add scripts - the script no longer runs. There are several reports this affects. It was working fine u… -
Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition…
-
Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
-
Embedded report in workspace - no table join - pass search variable?Summary Pass a variable from one table into an embedded workspace report to present data from an un-joined tableContent We have two custom objects that do NOT have a rel…
-
Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs…
-
Need to Create a report for Specific SurveySummary Need to Create a report for Specific SurveyContent Hi I need to create a report displaying all the questions / answers for a specific survey but I'm not sure on … -
Listing answers against each related variableContent Hi everyone I can't seem to work out how to list all variables and against them all answers which use those variables. I'm nearly there, with the help of the cus…
-
Number of incidents with thread entry by agentSummary Report showing number of incidents where agent added a thread entry within a certain time frameContent Hi I have been searching this forum as well as trying to f…User_2025-03-10-21-27-49-962 58 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962
-
Gantt chart & date formatContent It seems the gantt chart only supports date format DTF_SHORT_DATE Has anyone ever managed to get another date format working with Gantt charts? I tried the obvio… -
Report with link to attachments.Summary How do I get a report with a link to attachments for each incident?Content Hello, I have a report that shows the incident information and the attachments associa…
-
Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…
-
Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …
-
In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc… -
Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? Thanks
-
Customer Portal session countSummary How to determine Customer Portal session count?Content Hi, We want to know how can we determine the usage of our Customer Portal site? We have already purchased …
-
Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in…User_2025-02-03-22-05-06-298 35 views 0 comments 0 points Most recent by User_2025-02-03-22-05-06-298
-
Display Text for Thread TypeSummary Display Text for Thread TypeContent Can someone help me with this formula. Basically if you use threads.entry_type.id in a report, it will give you the value for…
-
Remove Paging - 1000+ a pageContent How can we get more than 1000 rows displaying per page in a report?
-
integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched… -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter…
-
Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …
-
Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…