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Reporting & Analytics for B2C Service
Discussion List
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Report with link to attachments.Summary How do I get a report with a link to attachments for each incident?Content Hello, I have a report that shows the incident information and the attachments associa… -
Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…
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Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …
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In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc… -
Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? Thanks -
Customer Portal session countSummary How to determine Customer Portal session count?Content Hi, We want to know how can we determine the usage of our Customer Portal site? We have already purchased …
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Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in…User_2025-02-03-22-05-06-298 36 views 0 comments 0 points Most recent by User_2025-02-03-22-05-06-298 -
Display Text for Thread TypeSummary Display Text for Thread TypeContent Can someone help me with this formula. Basically if you use threads.entry_type.id in a report, it will give you the value for…
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Remove Paging - 1000+ a pageContent How can we get more than 1000 rows displaying per page in a report?
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integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched… -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter…
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Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …
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Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…
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Does a Scheduled Report Still Run with No Names in the Recipients field?Content Does a Scheduled Report still run/use resources if there are no names to send it to in the recipients field? Is there a way to search for schedules with NULL (Bl… -
How to change Status Gauge colourSummary I've tried every colour option but I'm unable to change the colour of my status gaugeContent I can only change the background colour of my status gauge, the gaug…
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Using hierarchy in a runtime filterSummary Creating an if(expr & expr,1,0) filter using prod_hierarchy.idContent Hi all Just wondering if anyone knows the answer to this one I tried a few things but I'm u… -
References sites reportSummary qc.custhelp.comContent In References sites report there is a record with reference site sam-conecta--qc.custhelp.com. does Anybody know what is the meaning of th…User_2025-02-04-21-50-34-975 26 views 3 comments 0 points Most recent by User_2025-02-04-21-50-34-975
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date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJ
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Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…User_2025-02-03-18-05-12-461 40 views 2 comments 0 points Most recent by User_2025-02-03-18-05-12-461
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo…
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How to get list of reports with report IDsSummary When I put the report ID into a report it shows the report name instead of the idContent Hello, I want to produce a list of reports in the system with their ac_i…User_2025-10-31-01-08-51-703 44 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a quSummary Report that shows when a ticket is first assigned to a queueContent Hi Everyone! I need some help creating a report and hope the community can help. I created a …User_2025-02-04-15-29-42-176 50 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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UK Postcodes - return only the first partSummary Trying to remove everything after a space in a reportContent We have a field (let's say "incidents.c$postcode") containing UK postcodes. This is a text field. Fo…User_2025-02-03-17-31-49-785 23 views 10 comments 0 points Most recent by User_2025-02-03-17-31-49-785
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A white space in quick search is creating issue with BUISummary Putting a white space in quick search Contact report is creating issues with search resultsContent Hi, When I am searching using Quick Search report for Contacts… -
How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul…
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Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th…User_2025-02-01-07-43-22-355 42 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…User_2025-02-03-17-31-49-785 35 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field…
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Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ… -
Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 26 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855