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Reporting & Analytics for B2C Service
Discussion List
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension Thanks -
How to Change Cell (ExtensionReportCell) after get Cells using rows[0].getCells()Please Help-me 😥 After getting rows in "addExecutorCallback" how do I change the value of a cell that is in the "ExtensionReportRow" object? I need change value in cell…
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Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk… -
Report to show queues with no agents assigned?Summary: We have a BOATLOAD of queues to manage. Looking for a report to flag any queues that have no agents assigned to them. This would exclude agents disabled in the … -
Data Model stuck and need to rerunSummary: We have a report that generated only the deleted record but for the new and changed record it was not included in the file. However when I rerun the data model …
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Add values from two aggregate columsSummary: In a report where two columns are [Total B] = sum_distinct(B.score, by A.ID) and [Total C] = sum_distinct(C.score, A.ID), how do I create a third column that ho…User_2025-10-31-01-08-51-703 31 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob…
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CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…
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Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i… -
Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj… -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …
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search thread for "%"I am trying to search the incident summary/thread for "18%" but it is returning everything with 18 in it and ignoring the percent symbol. I can not find anything in the … -
Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl… -
Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…
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Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the …
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masking column outputSummary: I need to be able to mask the output of a column with an email address in it, in a B2C report. Some of the emai lshould show - but a couple of chars either side…
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How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…
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Recipients of scheduled reportSummary: How to pull the recipients of scheduled report Content (required): I would like to get the list of recipients of scheduled report. This information is needed to…B2C Service Support Customer Inquiry -Oracle 41 views 3 comments 0 points Most recent by Junie Rose Bodoso-Support-Oracle
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How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …
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Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to… -
How to resolve "usage of column does not include requested usage"Summary: How to resolve "usage of column does not include requested usage" Content (required): I am receiving "Usage column X does not include requested usage - filter" …B2C Service Support Customer Inquiry -Oracle 31 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…
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Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…