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Reporting & Analytics for B2C Service
Discussion List
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Password protected reportsContent Hi, This is similar requirement like another post. Just created new post for better visibility. https://cloudcustomerconnect.oracle.com/posts/c3d13d17f2 Has anyo…User_2025-02-03-22-17-40-654 25 views 4 comments 0 points Most recent by User_2025-02-03-22-17-40-654 -
rel_date_diff as a report filterSummary I have a report that requires rel_date_diff as a filterContent HI, I have designed an SLA report on Oracle Service Cloud, with the requirement to filter and show…User_2025-02-05-06-58-15-624 57 views 4 comments 0 points Most recent by User_2025-02-05-06-58-15-624
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Chat ReportSummary Customer who has Initiated chatContent I need to build the report to show how many people who access customer portal pages start a chat. Could you shed some ligh…User_2025-02-03-16-53-11-440 39 views 2 comments 0 points Most recent by User_2025-02-03-21-44-58-411
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How to query average file attachment sizeSummary Report or ROQL to get average file attachment size.Content Hi does anyone know if there is a method for reporting the average file attachment size for all files …User_2025-02-03-16-15-03-850 53 views 2 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Notify admin when a report has been set to deferred executionSummary Test site gives me desktop alerts whenever a report is set to deferred execution, how can I configure this in production?Content In my test site, whenever a repo…User_2025-02-05-02-13-35-681 49 views 7 comments 0 points Most recent by User_2025-02-05-02-13-35-681
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List of all Oracle Scheduled ReportsSummary Is there an area and/or document in Oracle Fusion to list all available canned Scheduled Process Reports?Content We are only as good to what we know and have bee… -
Using rel_date_diff() as an expression or in any of the calculationsContent Hi All, We are trying to write a if condition which has rel_date_diff() function. But, getting the error that, this function cannot be used as an expression. Bel… -
Add Report Generation Date, Time and Generated by information in header or FooterSummary Add Report Generation Date, Time and Generated by information in header or FooterContent Kindly advise how to add report generation Date, time and generated by i…
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Steps to do RFM Analysis for Transactions data in CO within Oracle Service CloudSummary RFM Analysis for Transactions in Oracle Service Cloud [RightNow]Content RFM Analysis RFM [Recency, Frequency, and Monetary] analysis is an effective measurement …User_2025-01-28-07-06-00-829 16 views 2 comments 3 points Most recent by User_2025-01-28-07-06-00-829
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Custom Audit Log for Custom FieldsSummary Create a report to display an audit trail of changes to a custom fieldContent Is it possible to create a report to display an audit trail of changes to a custom …
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Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta… -
Indexing a custom fieldSummary Index option is disabled for Custom FieldsContent Hi, We are having set of fields configured under Custom Fields option under Database. But the "Indexed" checkbo…
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Report schedule to send data only when it has dataSummary Report schedule to send data only when it has dataContent Hi, I have a report with a schedule in it , need to send the schedule only when it has data in it.I tri…User_2025-02-03-22-07-33-802 58 views 7 comments 2 points Most recent by User_2025-02-07-23-45-47-870
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Hidden reports and how to run themSummary A small how-to on how to run hidden reportsContent Your OSVC instance has (depending on the version) 240+ hidden reports. If you are like me and always wondered … -
Value of variable set by custom script not available to other columns?Content I've searched around a bit, but I haven't seen an answer to this one... I have a custom script that is setting a variable in the process tab. I have a column tha…
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IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…User_2025-02-04-21-50-34-975 57 views 24 comments 1 point Most recent by User_2025-02-01-08-17-55-035
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Report on Customer Portal AccountsSummary Report on Customer Portal AccountsContent Good day, I'm wondering if there is a report that tracks the number of public users that have created an account within… -
Screen pop a report that uses "in list" filter?Content (Sorry for cross-posting with Service Console - not sure if people read both.) I've created a report that searches for contacts using the "in list" filter. (cont…
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Trigger event, code etc when a row has been editedContent Hi, I have inline editing enabled on my reports and I'd like for some code, PHP to be ran when a value changes from one to another Is this possible? Thanks, JJ -
How to set Category filter in analyticsReportResults using Connect REST API ?Summary How to set Category filter in analyticsReportResults using Connect REST API in POSTMANContent Hi all, I am trying to run a report with these columns: "columnName… -
Who clicked the survey linkSummary Who opened the survey invite AND clicked the survey link?Content Hi all. I'm wondering if it's possible to identify contacts who have opened a survey from a surv…User_2025-02-01-08-17-38-818 57 views 4 comments 0 points Most recent by User_2025-02-01-08-17-38-818
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Report linking not workingSummary I tried to link to reports but for some reason, the linked report is not showing any dataContent Hello, I have been trying to link two reports in vain. I have de…
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Surveys MetricsSummary We need details aboaut our sent surveysContent Hello! We send several surveys every day , and we need to know by month the metrics of performance: how many surve…User_2025-02-03-20-51-29-870 44 views 8 comments 0 points Most recent by User_2025-02-03-20-51-29-870
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Report definitionSummary Report definition for AVG Incidents per dayContent Hello everyone, Is there a way to create the following reports? * Avg Email Incidents per Day * Avg Email Hand…
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Report: Incoming Email Filter Details -Add ColumnSummary Incoming Email Filter Details -Add ColumnContent I am currently using report Incoming Email Filter Details to determine why emails are being rejected. Some of th… -
Report for when another agent enters a noteSummary We are trying to flag/highlight a row on a report that indicates when another agent has logged a noteContent We are trying add an exception to a report that indi…User_2025-02-03-21-48-33-357 27 views 5 comments 0 points Most recent by User_2025-02-03-21-48-33-357
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Switching between design and report view - changes not updatingSummary Editing a report (with save), but changes not updating when switching from design to report viewContent Hi all. When making changes to existing public reports I'…
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Filtering on phone field, ph_home_raw, exceeds query size limitationSummary Why does filtering on ph_home_raw analyze so many rows compared to ph_homeContent When I filter on ph_home, the Analyzer tells me that the estimated number of an…
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Calculation of TATContent Hi, I need to create a TAT report considering the below 2 points. - Timer to start calculate when the status is tagged as "In Progress"- Timer to stop when the s…
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There was an error getting SRM rows. see logs for detailsSummary Error in SRM acceleratorContent Hi Guys, Has anyone encountered this error when trying to open an incident workspace of an incident that sent to Service Cloud ut…