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Reporting & Analytics for B2C Service
Discussion List
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Disabled Accounts & Report Schedules?Content When an account is disabled, will this also disable that contact from receiving scheduled reports they are associated with? Thanks! Version 17D SP5 -
Filter a report in lower tab based on the value of a field in WSContent Hi, Following is a scenario of requirement we are trying to achieve. We have an object as Project with a self join. User will ensure that he adds one specific pr…Padma Prabha Varadarajan-135182 25 views 0 comments 0 points Most recent by Padma Prabha Varadarajan-135182 -
Time in Status - Building on the one in the analytics cookbookContent First of all - http://communities.rightnow.com/posts/9fa6c50a66?commentId=82598#82598 is a great report - however for me at least, for obvious reasons, it shows … -
Audit Log Report - Who & Description ColumnSummary Audit Log Report - Who & Description ColumnContent Normally contact registered through online, audit log who field shows member. if contact is created in the con… -
We Need a Way to Report on the Maximum Chat Sessions Setting By AgentSummary We allow our chat agents the ability to set their own max chat sessions. I need a way to report on that setting for each chat agent.Content I've tried searching …User_2025-02-03-22-16-06-242 49 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Report on incidents solved by the original assigned agentSummary We require a report that provides a count of incidents solved by an agent that were not reassigned before being marked as solvedContent We are able to report on … -
Measuring chat deflection?Summary I'm looking to measure chat deflection via comparing KB hits vs. notContent Hi everyone, I'm trying to figure out a way to examine chat deflection when comparing… -
How to view how many agents are logged into chat?Content Hi, Is there a report to show us how many agents are logged into chat? Otherwise is there a way to do it programmatically? I can see how many agents are logged i…
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is there any way to find duration of Conditional chat link visibilitySummary is there any way to find duration of Conditional chat link visibilityContent Hi All, in widget_stats table we have a field which tells how many times conditional…User_2025-02-03-16-12-51-072 29 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035
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How to associate a report to report control?Summary How to associate a report to report control?Content The Open Incidents Summary report we couldnt find in the Reports Explorer with the exact name. (Refer below i…
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Calculate Business Days in Oracle Service CloudSummary Please show the best way to calculate business days in OSCContent Does anyone have a formula to calculate business days in OSC reports? I want to calculate the d…
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Answer Effectiveness DefinitionsSummary Internal Knowledge RatingContent I remember a OOO reporting called Answer Effectiveness being available in Rightnow, however, I can't seem to find it in OKA. I'm…
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Answers Hit Count is not consistentSummary Answers Hit Count is not consistentContent There is complaining from customer stating that answers hit count is not consistent. We have 2 interfaces (Interface1 …User_2025-02-03-16-53-11-440 45 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035
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Report filtering by creating a drop down menu options based on predetermined filter of reportContent Hello Service Cloud Community, We are trying to make our reports a lot more user-friendly since most of the custom objects contain text fields which are hard to …
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Schedule on Report GoneSummary Schedule on Report GoneContent Hi Experts, I have configured a report that will automatically send the result every month but when I checked it again, it's gone.…
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Average calculation using date_diff at summary level vs. report calculationsSummary The average date_diff calculation, used at the summary level, includes cases with a null date value, distorting the totalsContent I've built two reports (definit…
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Task report - who last updated?Summary Identify agent that last updated a taskContent Hi all. Is it possible to identify in a TASK report who last updated? Scenario - The task is assigned to an Agent,…
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Report Date Range FilterContent Hi, When I apply Date filter to show data of previous week only, the calculations automatically gets multiply by 5 (See screenshot). Without filter it shows corr…User_2025-02-03-20-08-55-527 95 views 17 comments 0 points Most recent by Sebastiaan Draaisma-122509
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Dashboard Report showing no dataContent Hello, When there is no incident on specific dates, nothing is shown on report. It should at least show report with empty data. My other reports at least show em…User_2025-02-03-20-08-55-527 49 views 14 comments 0 points Most recent by User_2025-02-03-20-08-55-527
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Reports with linksSummary Reports with linksContent Hello, We're scheduling the Keyword Search report but noticed that the email attachments don't have clickable links (which show a speci… -
What Is Attribute 4 (id4)?Summary What value is contained in the transactions.id4 column?Content We have created an analytics report for the transactions table that outputs the transactions.id4 c…
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Creating relationships with OFS dataSummary we want to create relationships with integrated data from OFS which all comes in via text fieldsContent Hi all, First forum post so please be kind if this is an … -
Value of field substr of text in thread - if, then, else statementSummary Issues with definition of a column of data with some conditions in it.Content I have a report that was pulling data out of the thread to define a column. That in…
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Filters in Custom ReportSummary Assigning Filter values dynamicallyContent Hi, We have a requirement where we need to pre assign the values in the docked filters of a report based on few condit…Padma Prabha Varadarajan-135182 55 views 5 comments 0 points Most recent by Padma Prabha Varadarajan-135182
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Show list of custom fields created by a certain account?Content If I want to know what custom fields have been created by a particular account (this value can either be hardcoded or supplied as filter), what tables will I hav… -
Report with Column Description and Data TypeSummary Looking for a way to create / download a report that lists Table Elements with Column Descriptions and Data TypesContent Is there a way i can create a report and…
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Automatically Open a Report on WorkspaceContent Hi Experts, I have an inquiry if it is possible to open a report on a workspace with the same Reference Number with the service request opened. For example, I ha…
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Incident Summary SearchSummary How to exclude Auto Responses and SmartAssistant in search resultsContent We have created reports to search by incidents.search_thread , however this seems to se…
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Report styling tip for row numberSummary A styling tip to get your row number match other stylesContent This is just a styling tip that I would like to share on how to get a row number to match your rep…