To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Report styling tip for row numberSummary A styling tip to get your row number match other stylesContent This is just a styling tip that I would like to share on how to get a row number to match your rep… -
wrong forum, please delete.Version 18.b -
Disable Add New optionSummary Disable Add New optionContent I have report linked to contact workspace tab.(Ref Screen Shot below) I want disable "Add new" option if report contains one record… -
How to remove the ".invalid" from email signatureSummary email signatureContent I would like to find way to remove the '.invalid' in the email signature for the contacts. Help Any one?User_2025-02-03-21-27-12-392 27 views 2 comments 0 points Most recent by User_2025-09-05-00-11-37-622
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Report email schedule set upSummary email not being sent to the recipientsContent Hi all, I have set up a report to run once a month and to send an email to a couple of recipients. The problem is t…
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Expired vs. Cancelled ChatsSummary Which is the calculated abandoned rate?Content Can anyone advise on What is the industry standard to calculate the abandoned chat rate? Do we include the expired… -
Users that have not logged inSummary Tracking users that have not logged into the OSvC ClientContent Hello, I'm trying to create a simple report that will show a user's name and whether or not they'… -
Is it possible extract email addresses from incident thread in OSvCSummary Extract email addresses from incident threadContent Hi, I need to extract email addresses from multiple incidents (all sent from the same email address) but with…User_2025-02-03-16-51-39-328 39 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Total of Incidents last updated by customerSummary Total of Incidents last updated by customerContent Hello, I'm using this formula to indicate whether a customer last updated an incident: substr(max(concat(date_…User_2025-02-03-21-48-33-357 46 views 2 comments 0 points Most recent by User_2025-02-03-21-48-33-357
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Logged In/ Logged outContent Hi, I have a report that I am trying to add to it an exception that if the assigned account is logged out then highlight in red. I have found many posts here tha…User_2025-02-03-18-10-34-197 59 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509
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Oldie Moldy - Analytics Cookbook RecipeContent Oldie Moldy Identifying Holes in Your Process and/or Overloaded Teams Author: Luuk Schalk Difficulty rating: (Intermediate) Target persona: Managers / Team Leade… -
How to track video views within an AnswerSummary Is their a way to track how many times a video has been viewed within an answer?Content I created an Answer on the customer portal and included 2 videos within t…
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Reports: The number of incident closed at first contactContent Hi All, I have an requirement to show The number of incident closed at first contact. can any one help me to do this how? -
Get URL variable in a custom script reportingSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation, a few of posts from t…
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How to export multiple grid values in separate excel sheet in FR ReportSummary Export multiple grid values in excel sheet by one grid in one sheet FR ReportContent Dear All, I have created a FR report using more than 5 GRID. As per my requi…
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Aggregate responses per incidentSummary Creating a report to show the aggregate responses per incident (RPI), but getting duplicate values and unable to group results.Content Hi all I'm attempting to c…
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Using a date prior to 1970 in REST api callSummary calling report with a date prior to 1970 failing via REST api, eror that it is not a valid date/time formatContent We have made a report that is to be called via…User_2025-02-04-06-43-57-835 35 views 0 comments 0 points Most recent by User_2025-02-04-06-43-57-835
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Expression syntax errorSummary keep getting expression syntax errorContent Hi I an trying to get a report with the interval (day) in one column and the the individual incident queues and their…
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answers viewed data from iFrame?Content Does anyone know if it's possible to collect answers viewed data from a report that runs in an iFrame? I have a situation whereby you login to site x (not an Ora…User_2025-02-01-08-46-19-550 36 views 5 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Output all columnsSummary Looking for guidance on adjusting our SQL statementContent Good afternoon, We're trying to output a specific report column, even if there is no user data input. …
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remove no value calculated rowsSummary when creating a calculated column - exclude rows that return "No Value"Content Hello, I'm creating a calculated column by searching for a substring within anothe…User_2025-10-31-01-08-51-703 59 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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BUI - custom report for archived incidentsSummary Because the BUI does not allow for Archived Incidents object, need custom reportContent Has anyone come up with a solution to view the threads of an archived inc…User_2025-01-31-02-50-15-254 28 views 1 comment 0 points Most recent by User_2025-01-31-02-50-15-254
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Can't get LIKE operator to work if there's a spaceContent Hi I'm trying to set up an alert on a custom report to fire if the incident thread contains "customer data". I'm using the filter incidents.search_thread like %c…
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Top Catagory ReportSummary Question on how to do countsContent I need a push in the right direction. I'm sure this is a newby question, but I can't quite figure it out. I've been tasked wi… -
Eliminating duplicates in a column but not rowsSummary Attempting to remove duplicates revenue values because it throws off the totalContent I'm using two custom objects that are related to each other. One object is …
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How to export Mailing texts?Content Hey Guys, We are working on recreating many of our mailings and would help save us a lot of time if we could export all mailing texts, however, we don't see any …User_2025-02-01-05-15-06-590 30 views 1 comment 0 points Most recent by User_2025-02-03-17-31-49-785
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Report for Profiles with Single Sign-OnContent Is there a report or is there a way to report on what profiles have Single Sign-On?
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Reports Alignment on DashboardContent Hello, Can someone please share tips for aligning reports on dashboard? i have tried multiple ways but it's really annoying to just fit all reports without scrol…
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Agent with most Incidents FilterContent Hello, I want to set filter for report to only show top 5 agents with most incidents. Currently it displays all agents. Please see screenshot and kindly help.
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Problem with joinsContent Hello, We are trying to create a report that brings back all of the client incidents in a specific time frame, by product and client. We are joining on tables SL…User_2025-02-03-23-57-10-720 30 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328