To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm… -
Mailings Bounce DetailsSummary Need a drilldown to get the email address of any bounces from a mailing.User_2025-02-05-10-15-05-593 31 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 -
Report on granular Administration permissionsSummary We'd like to be able to report on all the individual Administration profile permissions, unfortunately, only a handful show in the reporting tablesContent For ex… -
Contacts Who viewed the answer and how much time spent on each AnswerSummary Has anyone been able to create a report that shows contact who has viewed an answer and for how for how much time before moving to any other page. Thanks,Bhagyashree Deshpande-250263 33 views 0 comments 0 points Most recent by Bhagyashree Deshpande-250263 -
How to create a *single* report that lists new & updated answers, with roll-upContent Brief background/context: In our environment we have an annual review policy for all of our answers, which ensures that everything gets an 'eyeball' at least onc… -
is there a report to show workspace/workflow usageSummary im looking to do a tidy of the site, and want see if there is something to helpContent Im wondering if there is a report that would show if a workspace or workfl…
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Manager field cannot be edited inlineSummary Manager field cannot be edited inlineContent Hello! I attempted to create a report so that the manager field could be edited inline, and updated in multiple rows…
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Trim leading training spaces in reportSummary How to trim leading and trailing spaces in a report fieldContent Hi all, I am trying to trim a report field's leading and trailing spaces. I am dong ltrim(rtrim(…
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Global Change to Column Format OptionsSummary Is it possible to globally change common options in a report?Content Just wondering if anyone has come across an option to change common options across multiple …User_2025-02-03-18-42-00-650 22 views 4 comments 0 points Most recent by User_2025-02-03-18-42-00-650
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Disconnected chatsSummary Trying to determine the amount of time it takes a requeued chat to be assigned after being disconnectedContent Hello - I'm trying to determine the amount of time… -
How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…
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Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…
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Incident product number reportSummary We tried checking product/incident tables there it shows product_level as product description whereas we are expecting as product number. –Kindly let us know if …
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Join Incidents table with answer details tableSummary Join incident table with answer details tableContent We have saved docId in custom object and mapped it to incident. We want to build a report to join incident t…
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Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …
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Aging Report frp the Service Request using OTBISummary I want to Create one Time Trend Analysis, which have weekly, Monthly , quarterly and annually based values of SR Created and Closed.Content I want to Create one …
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Agent Workspace Report - display user running reportContent Hi all, I have a requirement to run a report based on the Contacts table, and at the end of the report I should output who ran the report. So it needs to look so…
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Report on Unresponded TicketsSummary Editing a ticket without responseContent There is a situation where the customer updates the ticket multiple times before getting a response. Can we develop a re… -
In Console, Is it possible to select a record from report present in incident workspace and assign iSummary I have added a contacts report to the incident workspace tab. On doing search and selecting the contact, the contact should get inserted into the assigned field.… -
Report is displaying 1000 record per page, VRL_HARD is 10000Content Can anyone tell me what is happening here: VRL_HARD cofig setting is default but every time when i run my report i get only 1000 record per page, there is no Pag… -
Report on single page hitsSummary Need to find the number of times a page was visited.Content We have a specific CP page that we would like to know how many times it was hit. Is that possible in … -
Want to include a Content Inventory Report in Incident Workspace with run-time selectable filter onSummary We want to include a Content details Report in Incident Workspace with run-time selectable filter on custom field from incident workspace (docId). We could not f…
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Use Another Table for Primary Key on ReportContent Hi all, I hope the below makes sense. I am trying to have a report run in our incident workspace that will show any other recent incidents raised recently under … -
Report to show periods where no Chat agents were availableSummary Trying to identify gaps in Chat agent availabilityContent Hi, I'm trying to find the easiest way to find periods where there were no Chant Agents in Available st…
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How to Add Incident Product or Group to Survey Conversion Stats Trend Report?Summary Is it possible to dd the Incident Product or Group to the Survey Conversion Stats Trend Report (ID: 7048)?Content I am looking at the Is it possible to Survey Co… -
List Filter for a Text Custom FieldSummary Docked Filter to allow the user to use a drop down for a text custom field in a reportContent Hello all, Looking for some creative solutions here - I have a text… -
To show percentage in the roll upSummary To show percentage in the roll up columnContent This report has a column called 'Service Promise Status' that is governed by a custom script to return a value. I…User_2025-02-03-16-53-11-440 30 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Report to show who has assigned an incident on to another person or groupSummary Report to show who has assigned an incident on to another person or groupContent Hi i currently have a report which counts the number of incidents solved and uns…User_2025-02-03-18-05-12-461 61 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Median of Business DaysContent REMOVED