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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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remove no value calculated rowsSummary when creating a calculated column - exclude rows that return "No Value"Content Hello, I'm creating a calculated column by searching for a substring within anothe…User_2025-10-31-01-08-51-703 59 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703 -
BUI - custom report for archived incidentsSummary Because the BUI does not allow for Archived Incidents object, need custom reportContent Has anyone come up with a solution to view the threads of an archived inc…User_2025-01-31-02-50-15-254 28 views 1 comment 0 points Most recent by User_2025-01-31-02-50-15-254 -
Can't get LIKE operator to work if there's a spaceContent Hi I'm trying to set up an alert on a custom report to fire if the incident thread contains "customer data". I'm using the filter incidents.search_thread like %c…
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Top Catagory ReportSummary Question on how to do countsContent I need a push in the right direction. I'm sure this is a newby question, but I can't quite figure it out. I've been tasked wi… -
Eliminating duplicates in a column but not rowsSummary Attempting to remove duplicates revenue values because it throws off the totalContent I'm using two custom objects that are related to each other. One object is …
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How to export Mailing texts?Content Hey Guys, We are working on recreating many of our mailings and would help save us a lot of time if we could export all mailing texts, however, we don't see any …User_2025-02-01-05-15-06-590 29 views 1 comment 0 points Most recent by User_2025-02-03-17-31-49-785
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Report for Profiles with Single Sign-OnContent Is there a report or is there a way to report on what profiles have Single Sign-On?
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Reports Alignment on DashboardContent Hello, Can someone please share tips for aligning reports on dashboard? i have tried multiple ways but it's really annoying to just fit all reports without scrol…
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Agent with most Incidents FilterContent Hello, I want to set filter for report to only show top 5 agents with most incidents. Currently it displays all agents. Please see screenshot and kindly help.
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Problem with joinsContent Hello, We are trying to create a report that brings back all of the client incidents in a specific time frame, by product and client. We are joining on tables SL…User_2025-02-03-23-57-10-720 30 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Do you know the table name for Goal module attachment form in R13 Oracle HCM cloudContent Was unable to find table or the view associated for the Goal attachments form. Does anyone know the table name for Goal attachments form? Attached are the screen…
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Alternative to Publishing or Emailing Scheduled ReportsContent Hi all, Since Service Cloud does not provide method to perform batch jobs, we have created a report containing a script and scheduling it to run nightly. Since t… -
Using data_group function to show two separate date formats?Content Hello - I am trying to utilize the data_group function to show two separate date formats within one column, if possible. For example, data would show as Year/Qua…User_2025-02-03-16-45-30-713 52 views 3 comments 0 points Most recent by User_2025-02-04-09-25-45-142
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Syndicated Chats vs CP ChatsContent First I do not have engagement engine, but we are testing a Syndicated Chat Link on an external page. How do I report on the number of chats that come in via the… -
Calculate AHT per queueContent Hi Any advice on calculating AHT per queue for completed incidents please? I cant work out how to do it. Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 24 views 3 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Rollup Totals on Rollup HeaderContent Hi folks, I have a report with a number of columns being totaled/avg'd via rollup. The Totals show at the bottom of each rollup when it is expanded. However, I a…
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Dashboard Style Suggestions RequiredContent Hello Experts, I need suggestions for styling dashboard for better view. I have attached my (current dashboard.jpg) screenshot, that is more detailed but I want …
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$date_group giving different results when changed from in search boxContent I have a report to count incidents by a custom field and I have set up a $date_group variable to group my data by month. I have a column called "Month" with this…User_2025-01-31-02-50-15-254 14 views 2 comments 0 points Most recent by User_2025-01-31-02-50-15-254
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How can i report on a specific day of the week?Content How can i report on a specific day of the week? e.g Just Saturdays? What filters do i need? Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 18 views 1 comment 0 points Most recent by User_2025-09-05-00-11-37-622
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Incident Performance Type - Explanation what each one doesContent Hi, The type of incident intervals are below: 1 - Create to Initial Response 2 - Status Change to Response 3 - Assign to Response 4 - Create to Final Resolved 5 …
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At least one mandatory Report FilterContent I am creating a Report on Incidents and in that Report, I have multiple filters like Incident Ref#, Organization Name, Asset Name, etc. But I do not want any Use…User_2025-02-01-01-43-00-577 17 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035
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How many incidents an agent assigned to someone else?Content Hi, Is there an easy way we can see how many incidents an agent assigned to someone else (whether it be an individual or a group, as long as they assigned it to …User_2025-02-03-19-49-57-702 34 views 6 comments 0 points Most recent by User_2025-02-03-19-49-57-702
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Report suppliersContent Can someone help me ? All our suppliers are in oracle service cloud, but now i have to make a report with all our supplier and the money that we spend on custome…
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Report SchedulingContent I want schedule a report on 1st working day of every month. Is this Possible?User_2025-02-03-16-53-11-440 36 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Can I customize a dashboard like thatContent I want to customize this dashboard, but which can't be edited/copied. I tried to create a new one, however I can't find a way to built the same layout. Do you ha…
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Grouping the menu options in report filterContent I have contact type with following menu items (contacts.ctype_id) 1. PRS 2. Calling for Self 3. Calling fo Family 4. Professional I want to group item 2,3 & 4 as…User_2025-02-03-16-53-11-440 33 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Report Formatting QuestionContent Hi there, I have come across a weird situation with two reports I have set up in Service Cloud. I've gone in and set up manual formatting for when the reports ar…
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Custom Report - Random sampling of 5% Incidents created in a specified time period.Content We have four customer quality assurance analysts that evaluate 5% of incidents created for a period of one month. So far, I have a report that displays the numbe… -
Private Notes in Incidents ReportingContent Hello, I've searched the entire forum something regarding my issue, but I didn't find any actual response. So I am asking: is there a way to add the related priv…User_2025-02-03-17-38-42-482 44 views 5 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Copy a folder of reports?Content Is there any way to copy an entire folder of reports? I see you can delete an entire folder (which is dangerous), but I can not find a way to copy an entire fold…