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Reporting & Analytics for B2C Service
Discussion List
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Calculate percentage for responses received on the same day of incident creationSummary Calculate percentage for responses received on the same day of incident creationContent Hi, I have a requirement that I must calculate no of incidents that recei… -
Return a default record rather than "no records found"Content Hi, I have a Contact Quick Search report that if 0 rows are returned I would actually like it to default to a specific contact ID instead. I think that this coul… -
Filter on date format using a custom fieldSummary I need to filter a report on a date that is a custom fieldContent Hi all. We have a need to create a report that will filter on a custom field. The Field name is…User_2025-02-01-08-17-38-818 53 views 5 comments 0 points Most recent by Levi Dyckman-Support-Oracle
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HR Help Desk - Organizational hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…
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Adding holiday to SLA after holiday has passed?Content Hello, We had an issue where Presidents day was added to our response requirements but NOT to our custom SLA. As a result, incidents from the weekend and Preside…
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Customize Date format in Service Cloud reports dynamicallySummary We have a requirement where users from world wide are expecting date formats to be displayed based on their location.Content Hi, Thanks for looking to help! Curr…
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Chat summary report - No value but serviced?Summary Chats have agent as 'No Value' but show as servicedContent We have copied the out the box report 'Chat Summary' (ID 3008). I've then added in a column for chats.…
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How to handle many-to-many relationships in reportingContent Hi Reporting Experts! I'm hoping you can help me with this one... I needed to set up a many-to-many relationship between Contacts and a CBO called Assisters. So,…
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How can I get a list of all Data tables available in Oracle Service Cloud ReportingContent Hello I'm presently picking up Oracle Service Cloud Reporting and I'm trying to get a list of all the data tables available along with a description of what they…User_2025-02-06-10-24-34-640 67 views 8 comments 0 points Most recent by User_2025-02-06-10-24-34-640
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Help Adding % Totals to ReportSummary Help Adding % Totals to ReportContent Does anyone know to get the report roll up totals? see attachment. -
Adding Multiple Columns at Once to a ReportSummary Is there a way to add multiple columns at once to a report?Content Currently, we are wanting to export a sample of data from the incidents table using all of the…User_2025-02-03-17-53-10-691 50 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691
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Roll up data to be displayed in separate page on the PDF documentSummary Roll up data to be displayed in separate page on the PDF documentContent I have created 2 cross tab reports placed in the Dashboard. 2 reports are grouped(Roll u…User_2025-02-03-16-53-11-440 32 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Closed and Created tickets in the same chartSummary Closed and Created tickets in the same chartContent Hello, Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution…
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Ticket backlog trend chartSummary Help with Ticket backlog trend chartContent Hello, I am trying to create a 12 month trend of the incident backlog. The only way i could think of was by calculati…
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Disposition Clean Up - Need Count of total incidentsSummary Disposition Clean Up - Need Count of total incidentsContent I have a report that counts the total number if incidents by disposition. But it does not include the…
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is there any way to count number of private note added by per Agent?Content is there any way to count number of private note added by per Agent? just like we can count how many times agent changed the particular status by using this expr… -
Date Grouping based on choice of two date fields?Summary Looking for help to report on weekly survey results based on dates in Chat or Incident tablesContent Hello - I'm hoping someone out there has a solution for this… -
Display filter value on the DashboardSummary Display filter value on the DashboardContent Hi, Dashboard contains 2 reports with common filter. I want display the filter value as a heading to the dashboard. …User_2025-02-03-16-53-11-440 42 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Report Column LimitSummary Can the 100 limit be overridden?Content Hello, I need to create a report for a data export however I need to include more than 100 columns in the report. Is ther…User_2025-03-07-01-32-42-212 45 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212
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Can we create a report which will display different columns depending on parametersSummary We want to create a report where we have different sub categories. For each sub category we have different Columns.For eg for Business Trip we have 9 Columns and…
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Can we create report like rtf (See below screenshot)Summary Can we create report like rtf (See below screenshot)Content Can we define layout like the attached screenshot. In parameter, agent will put the incident referenc…
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Calculating Time Spent with Customer vs. Time Spent with AgentSummary How to measure time difference spent in different status types?Content Hi All, I have this report that measures time spent with agent vs. time spent with custome…User_2025-02-03-16-15-03-850 38 views 0 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Enable Print option for reportSummary How to enable print option for report?Content Hi, How to enable print option for report? Refer attachmentUser_2025-02-03-16-53-11-440 49 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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assign filter and variable values to a Field in reportSummary assign filter and variable values to a FieldContent Hi , I am trying to fetch filter and variable values from custom script. I used the following code in Init ta…
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Combine 2 reports with common filter into 1Summary Combine 2 reports with common filter into 1Content I have 2 custom object Primary & Additional employment. I have created 2 matrix reports to display data for Pr…
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Creating a custom report with a date range in the outputSummary 1-6 days passed SLA, 7-10 Days passed SLA, 11-14 Days and 15 or greaterContent Hi friends, I am trying to create a report with incident data where I am checking … -
Doubts about report 'Visits by time'Summary Doubts about report 'Visits by time'Content We would like to know if the report 'Visits by time' reflects only the effective visits to the portal or, for example…User_2025-02-04-21-50-34-975 32 views 0 comments 0 points Most recent by User_2025-02-04-21-50-34-975
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GDPR & Subject Access RequestSummary Extract all information we hold on an idividualContent Hi all Under GDPR we need to be able to respond to an individual who makes a subject access request (SAR) …User_2025-02-03-18-42-00-650 86 views 24 comments 0 points Most recent by Sebastiaan Draaisma-122509
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Report on Incidents Created from Survey WorkflowContent Hello, Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to inclu…
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Field SolutionSummary Hidden field in the incidents tableContent Good afternoon everyone! I am creating an incident report and I need the "solution" field but it does not appear in th…Sergio Andres Barreto Valderrama 29 views 2 comments 0 points Most recent by Sergio Andres Barreto Valderrama