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Reporting & Analytics for B2C Service
Discussion List
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Report join should display info from Primary & Secondary tableSummary Report join should display info from Primary & Secondary tableContent I have contact table with primary employment detail and custom object secondary employment …User_2025-02-03-16-53-11-440 33 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 -
Changing date in report column from dd/mm/yyyy to dd/mm/yySummary Change from 4 digit year to 2 digit yearContent In Edit Definition I have tried date_format(fieldname,'DDMMYY') but it stopped showing the date and just repeated… -
How to show decimal places in 'average' column calculation?Summary Using the 'average' calculation is rounding, and I don't want it to.Content Hi everyone, I am trying to use "Edit Calculations" on a report column to get an aver… -
how to get the number of chats by siteContent We offer customers to start chat from customer Portal and brand website (by CCL link), i would like to identify how many chat coming from our custhelp pages and … -
Remove field in exported reportSummary Remove fields in exported reportContent I have 4 fields in my report. When I export the report, I want remove 1 fields and show 3 fields in the exported report.(…User_2025-02-03-16-53-11-440 17 views 3 comments 0 points Most recent by Levi Dyckman-Support-Oracle
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Sort Incident Menu Custom FieldSummary Sort by Menu Order Option DisabledContent Hey all, I have a custom field in Incidents that is of the menu datatype and the menu items are being pulled from a men… -
Proactive Chat Offer Statistics #3033Content Is there a way to filter Proactive Chat Offer Statistics #3033 to show the originating webpage? I know how to distinguish the page using a custom field once an i… -
Removal of duplicate emails for a contactSummary Script to remove emails with .00XXContent Hi All, I've added the below script in one of my report to delete duplicate emails Scenario: email_alt1 is valid and em…User_2025-02-04-23-27-31-855 96 views 1 comment 0 points Most recent by User_2025-02-04-23-27-31-855
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Report based on Virtual Table- Real time data update and Current Record ContextSummary Updates to External Data report based on Virtual TableContent Good Day, Can we fetch the current record context from a report based on virtual table (external da…
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Report Needs to Include Updated Messages, New Messages and %s and Real TimeSummary Updated Messages, New Messages and %s Percentages for queues - Real TimeContent I'm trying to develop a report that will give the 'Queues' current volume, volume…User_2025-02-01-07-43-22-355 32 views 0 comments 0 points Most recent by User_2025-02-01-07-43-22-355
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Embedded URL ReportSummary How to show the file path of the attached file in an incidentContent Hi Everyone, I've working in my reports and i was able to show the attachments on each incid… -
Show corresponding filter valueSummary Show corresponding filter valueContent Hi, I have 2 filters ID & Name. User filter the report either by ID or Name. I show filter value in text item ((filter nam…
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Working from Home over VPN - Report could not be processedContent Reports that normally run fine in the office are constantly unable to process now and need to be queued....anyone else? Any tips? Thx! Version 19C -
Interval Type - Menu DescriptionsSummary Looking for full descriptions for menu itemsContent Hi. I'm looking for a published list with FULL descriptions/example for each of the Menu Items under Interval… -
COUNT on a COUNTSummary Counting how many responses were sent on an incident.Content I am calculating how many (transactions.trans_type='8') "Response Sent" transactions are taken on ti…
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How can we combine two RightNow reports into one?Content Active day for agent value for management purposes, we want to combine the information held in reports: * Public Reports > Service > Agent Reports > Agent Login …
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Contact Login ActivitySummary I am looking for a report that would detail the login activity for contacts that would be used in a number of different ways.Content For example: * A version of … -
Calculate percentage for responses received on the same day of incident creationSummary Calculate percentage for responses received on the same day of incident creationContent Hi, I have a requirement that I must calculate no of incidents that recei…
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Return a default record rather than "no records found"Content Hi, I have a Contact Quick Search report that if 0 rows are returned I would actually like it to default to a specific contact ID instead. I think that this coul…
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Filter on date format using a custom fieldSummary I need to filter a report on a date that is a custom fieldContent Hi all. We have a need to create a report that will filter on a custom field. The Field name is…User_2025-02-01-08-17-38-818 54 views 5 comments 0 points Most recent by Levi Dyckman-Support-Oracle
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HR Help Desk - Organizational hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…
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Adding holiday to SLA after holiday has passed?Content Hello, We had an issue where Presidents day was added to our response requirements but NOT to our custom SLA. As a result, incidents from the weekend and Preside…
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Customize Date format in Service Cloud reports dynamicallySummary We have a requirement where users from world wide are expecting date formats to be displayed based on their location.Content Hi, Thanks for looking to help! Curr…
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Chat summary report - No value but serviced?Summary Chats have agent as 'No Value' but show as servicedContent We have copied the out the box report 'Chat Summary' (ID 3008). I've then added in a column for chats.…
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How to handle many-to-many relationships in reportingContent Hi Reporting Experts! I'm hoping you can help me with this one... I needed to set up a many-to-many relationship between Contacts and a CBO called Assisters. So,…
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How can I get a list of all Data tables available in Oracle Service Cloud ReportingContent Hello I'm presently picking up Oracle Service Cloud Reporting and I'm trying to get a list of all the data tables available along with a description of what they…User_2025-02-06-10-24-34-640 68 views 8 comments 0 points Most recent by User_2025-02-06-10-24-34-640
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Help Adding % Totals to ReportSummary Help Adding % Totals to ReportContent Does anyone know to get the report roll up totals? see attachment.
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Adding Multiple Columns at Once to a ReportSummary Is there a way to add multiple columns at once to a report?Content Currently, we are wanting to export a sample of data from the incidents table using all of the…User_2025-02-03-17-53-10-691 54 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691
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Roll up data to be displayed in separate page on the PDF documentSummary Roll up data to be displayed in separate page on the PDF documentContent I have created 2 cross tab reports placed in the Dashboard. 2 reports are grouped(Roll u…User_2025-02-03-16-53-11-440 35 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Closed and Created tickets in the same chartSummary Closed and Created tickets in the same chartContent Hello, Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution…