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Reporting & Analytics for B2C Service
Discussion List
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Disposition Clean Up - Need Count of total incidentsSummary Disposition Clean Up - Need Count of total incidentsContent I have a report that counts the total number if incidents by disposition. But it does not include the… -
is there any way to count number of private note added by per Agent?Content is there any way to count number of private note added by per Agent? just like we can count how many times agent changed the particular status by using this expr… -
Date Grouping based on choice of two date fields?Summary Looking for help to report on weekly survey results based on dates in Chat or Incident tablesContent Hello - I'm hoping someone out there has a solution for this… -
Display filter value on the DashboardSummary Display filter value on the DashboardContent Hi, Dashboard contains 2 reports with common filter. I want display the filter value as a heading to the dashboard. …User_2025-02-03-16-53-11-440 42 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 -
Report Column LimitSummary Can the 100 limit be overridden?Content Hello, I need to create a report for a data export however I need to include more than 100 columns in the report. Is ther…User_2025-03-07-01-32-42-212 47 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212 -
Can we create a report which will display different columns depending on parametersSummary We want to create a report where we have different sub categories. For each sub category we have different Columns.For eg for Business Trip we have 9 Columns and…
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Can we create report like rtf (See below screenshot)Summary Can we create report like rtf (See below screenshot)Content Can we define layout like the attached screenshot. In parameter, agent will put the incident referenc…
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Calculating Time Spent with Customer vs. Time Spent with AgentSummary How to measure time difference spent in different status types?Content Hi All, I have this report that measures time spent with agent vs. time spent with custome…User_2025-02-03-16-15-03-850 38 views 0 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Enable Print option for reportSummary How to enable print option for report?Content Hi, How to enable print option for report? Refer attachmentUser_2025-02-03-16-53-11-440 50 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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assign filter and variable values to a Field in reportSummary assign filter and variable values to a FieldContent Hi , I am trying to fetch filter and variable values from custom script. I used the following code in Init ta…
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Combine 2 reports with common filter into 1Summary Combine 2 reports with common filter into 1Content I have 2 custom object Primary & Additional employment. I have created 2 matrix reports to display data for Pr…
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Creating a custom report with a date range in the outputSummary 1-6 days passed SLA, 7-10 Days passed SLA, 11-14 Days and 15 or greaterContent Hi friends, I am trying to create a report with incident data where I am checking … -
Doubts about report 'Visits by time'Summary Doubts about report 'Visits by time'Content We would like to know if the report 'Visits by time' reflects only the effective visits to the portal or, for example…User_2025-02-04-21-50-34-975 32 views 0 comments 0 points Most recent by User_2025-02-04-21-50-34-975
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GDPR & Subject Access RequestSummary Extract all information we hold on an idividualContent Hi all Under GDPR we need to be able to respond to an individual who makes a subject access request (SAR) …User_2025-02-03-18-42-00-650 80 views 24 comments 0 points Most recent by Sebastiaan Draaisma-122509
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Report on Incidents Created from Survey WorkflowContent Hello, Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to inclu…
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Field SolutionSummary Hidden field in the incidents tableContent Good afternoon everyone! I am creating an incident report and I need the "solution" field but it does not appear in th…Sergio Andres Barreto Valderrama 29 views 2 comments 0 points Most recent by Sergio Andres Barreto Valderrama -
how to fetch filter values in report for ROQL querySummary fetch filter values in report for ROQL queryContent Hi , Please help me. I need it urgent. I am trying to fetch filter values from report to be used in Custom sc…
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I want to set up a report that displays the total score of each questions.Content Hi All, I want to set up a report that displays the total score of each questions from one survey. columns required : Interval (month from Jan to December) Quest…
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Migrated Data in ReportsSummary Report performance impacts from migrated dataContent We've only recently converted to Oracle Service Cloud (4 months). We had an existing system and we are requi…User_2025-02-03-20-46-35-138 44 views 6 comments 0 points Most recent by Levi Dyckman-Support-Oracle
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sum of last rowsSummary How to get the sums of the last rows from one or several tables?Content Hello,I have a challenge for the reporting experts around here :-)I have several custom o…
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Add to Docked Filter a computed Field?Content Hi, How to add to Docked Filter a computed Filed? Version Oracle Service Clous 19C SP2User_2025-02-05-22-32-11-242 30 views 1 comment 0 points Most recent by User_2025-02-05-22-32-11-242
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Response and Resolution Count ReportSummary A report containing the Response and Resolution CountContent Hi Experts, I would like to ask if a report like this is possible: Response: * Total number of reque…
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BI Publisher SQL Dividing a Sum by Count DistinctSummary I am creating a new BI Publisher data model to analyze some expense report data. I need to divide a sum of values by a count(distinct) however, the result return…
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How to Run a Report that Only Shows the Reports that I have Permissions for?Summary I want to create a report that only includes a list of reports that my profile has permissions to run.Content I understand what is available in the Report Manage… -
Tickets touched by two teamsSummary Tickets that were touched by 2 teamsContent Hi, I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets …
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General Audit Log DescriptionSummary Need to show all incident that have the word called ‘Referred’ inside of the general audit log description.Content Hi Team, I’m looking to create a report to sho…
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Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to …
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Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition…
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Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
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Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs…