To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to … -
Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition… -
Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
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Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs…
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Need to Create a report for Specific SurveySummary Need to Create a report for Specific SurveyContent Hi I need to create a report displaying all the questions / answers for a specific survey but I'm not sure on … -
Listing answers against each related variableContent Hi everyone I can't seem to work out how to list all variables and against them all answers which use those variables. I'm nearly there, with the help of the cus…
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Number of incidents with thread entry by agentSummary Report showing number of incidents where agent added a thread entry within a certain time frameContent Hi I have been searching this forum as well as trying to f…User_2025-03-10-21-27-49-962 59 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962
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Report with link to attachments.Summary How do I get a report with a link to attachments for each incident?Content Hello, I have a report that shows the incident information and the attachments associa…
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Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…
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In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc… -
Customer Portal session countSummary How to determine Customer Portal session count?Content Hi, We want to know how can we determine the usage of our Customer Portal site? We have already purchased …
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Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in…User_2025-02-03-22-05-06-298 37 views 0 comments 0 points Most recent by User_2025-02-03-22-05-06-298
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Display Text for Thread TypeSummary Display Text for Thread TypeContent Can someone help me with this formula. Basically if you use threads.entry_type.id in a report, it will give you the value for…
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integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched… -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter…
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Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …
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Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…
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Does a Scheduled Report Still Run with No Names in the Recipients field?Content Does a Scheduled Report still run/use resources if there are no names to send it to in the recipients field? Is there a way to search for schedules with NULL (Bl… -
How to change Status Gauge colourSummary I've tried every colour option but I'm unable to change the colour of my status gaugeContent I can only change the background colour of my status gauge, the gaug…
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References sites reportSummary qc.custhelp.comContent In References sites report there is a record with reference site sam-conecta--qc.custhelp.com. does Anybody know what is the meaning of th…User_2025-02-04-21-50-34-975 28 views 3 comments 0 points Most recent by User_2025-02-04-21-50-34-975
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Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…User_2025-02-03-18-05-12-461 42 views 2 comments 0 points Most recent by User_2025-02-03-18-05-12-461
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How to get list of reports with report IDsSummary When I put the report ID into a report it shows the report name instead of the idContent Hello, I want to produce a list of reports in the system with their ac_i…User_2025-10-31-01-08-51-703 47 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703
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Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a quSummary Report that shows when a ticket is first assigned to a queueContent Hi Everyone! I need some help creating a report and hope the community can help. I created a …User_2025-02-04-15-29-42-176 52 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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UK Postcodes - return only the first partSummary Trying to remove everything after a space in a reportContent We have a field (let's say "incidents.c$postcode") containing UK postcodes. This is a text field. Fo…User_2025-02-03-17-31-49-785 25 views 10 comments 0 points Most recent by User_2025-02-03-17-31-49-785
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A white space in quick search is creating issue with BUISummary Putting a white space in quick search Contact report is creating issues with search resultsContent Hi, When I am searching using Quick Search report for Contacts… -
How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul…
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Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th…User_2025-02-01-07-43-22-355 42 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…User_2025-02-03-17-31-49-785 35 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ… -
Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 27 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855