To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul… -
Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th…User_2025-02-01-07-43-22-355 42 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802 -
Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…User_2025-02-03-17-31-49-785 35 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ… -
Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 26 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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Finding Reports with AlertsSummary I need to find a report that has an alert in itContent We have a report that has an alert in it, but we can''t find it. We know its firing because its going to a…
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is it possible to tell who all clicked/viewed on answer and how many times in interval.Content we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify… -
Difference between Duration and Total PeriodSummary Difference between Duration and Total PeriodContent Hello, Can you help me understand the difference between Chat duration defined as if(chats.state=5, date_diff…User_2025-02-03-17-38-42-482 31 views 3 comments 0 points Most recent by User_2025-02-03-17-38-42-482
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Chats Report not functioning before February 2019Summary Chats Report not functioning before February 2019Content Hello, I created a report for Chats and it's not functioning on any period before February 2019. I added…
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Joining Custom Object table with incidet TableSummary I want to join my cusotm object table with the incident table using the ref_no fieldContent I have a custom object that contains the ref_no field that I have imp…
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How to replace the report data with custom array using Custom script in Reports.Summary How to replace the report data with custom array using Custom script in Reports.Content Hi , I have a report which uses Custom Script to calculate time differenc…User_2025-02-03-22-07-33-802 196 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Hiding duplicate incident counts for reportingSummary Incidents are currently pulling in multiple times due to multiple thread comments per incidentContent I am trying to create a report that shows a count of incide…User_2025-02-05-09-09-35-147 39 views 2 comments 0 points Most recent by User_2025-02-05-09-09-35-147
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Password protected reportsContent Hi, This is similar requirement like another post. Just created new post for better visibility. https://cloudcustomerconnect.oracle.com/posts/c3d13d17f2 Has anyo…User_2025-02-03-22-17-40-654 25 views 4 comments 0 points Most recent by User_2025-02-03-22-17-40-654
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rel_date_diff as a report filterSummary I have a report that requires rel_date_diff as a filterContent HI, I have designed an SLA report on Oracle Service Cloud, with the requirement to filter and show…User_2025-02-05-06-58-15-624 58 views 4 comments 0 points Most recent by User_2025-02-05-06-58-15-624
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Chat ReportSummary Customer who has Initiated chatContent I need to build the report to show how many people who access customer portal pages start a chat. Could you shed some ligh…User_2025-02-03-16-53-11-440 39 views 2 comments 0 points Most recent by User_2025-02-03-21-44-58-411
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How to query average file attachment sizeSummary Report or ROQL to get average file attachment size.Content Hi does anyone know if there is a method for reporting the average file attachment size for all files …User_2025-02-03-16-15-03-850 52 views 2 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Notify admin when a report has been set to deferred executionSummary Test site gives me desktop alerts whenever a report is set to deferred execution, how can I configure this in production?Content In my test site, whenever a repo…User_2025-02-05-02-13-35-681 49 views 7 comments 0 points Most recent by User_2025-02-05-02-13-35-681
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List of all Oracle Scheduled ReportsSummary Is there an area and/or document in Oracle Fusion to list all available canned Scheduled Process Reports?Content We are only as good to what we know and have bee… -
Using rel_date_diff() as an expression or in any of the calculationsContent Hi All, We are trying to write a if condition which has rel_date_diff() function. But, getting the error that, this function cannot be used as an expression. Bel…
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Add Report Generation Date, Time and Generated by information in header or FooterSummary Add Report Generation Date, Time and Generated by information in header or FooterContent Kindly advise how to add report generation Date, time and generated by i…
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Custom Audit Log for Custom FieldsSummary Create a report to display an audit trail of changes to a custom fieldContent Is it possible to create a report to display an audit trail of changes to a custom …
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Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta… -
Indexing a custom fieldSummary Index option is disabled for Custom FieldsContent Hi, We are having set of fields configured under Custom Fields option under Database. But the "Indexed" checkbo…
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Value of variable set by custom script not available to other columns?Content I've searched around a bit, but I haven't seen an answer to this one... I have a custom script that is setting a variable in the process tab. I have a column tha…
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Screen pop a report that uses "in list" filter?Content (Sorry for cross-posting with Service Console - not sure if people read both.) I've created a report that searches for contacts using the "in list" filter. (cont…
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How to set Category filter in analyticsReportResults using Connect REST API ?Summary How to set Category filter in analyticsReportResults using Connect REST API in POSTMANContent Hi all, I am trying to run a report with these columns: "columnName… -
Who clicked the survey linkSummary Who opened the survey invite AND clicked the survey link?Content Hi all. I'm wondering if it's possible to identify contacts who have opened a survey from a surv…User_2025-02-01-08-17-38-818 57 views 4 comments 0 points Most recent by User_2025-02-01-08-17-38-818
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Surveys MetricsSummary We need details aboaut our sent surveysContent Hello! We send several surveys every day , and we need to know by month the metrics of performance: how many surve…User_2025-02-03-20-51-29-870 44 views 8 comments 0 points Most recent by User_2025-02-03-20-51-29-870
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Report definitionSummary Report definition for AVG Incidents per dayContent Hello everyone, Is there a way to create the following reports? * Avg Email Incidents per Day * Avg Email Hand…
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Report: Incoming Email Filter Details -Add ColumnSummary Incoming Email Filter Details -Add ColumnContent I am currently using report Incoming Email Filter Details to determine why emails are being rejected. Some of th…