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Reporting & Analytics for B2C Service
Discussion List
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Ability to track customer email notification via reportsContent Hi All, I have a requirement like to track the customer incident email notifications via reports Is there any way to track the customer email notification? Any h… -
Report for workspaces assigned to which profilesContent Is there a report that will provide me with a list of profiles with the workspaces assigned? Thanks! -
SmartSense ReportingContent Hello everyone, We have enabled SmartSense scanning (both Contact and Staff) in our incidents. Have you ever come accross or custom made any reports summing sent…User_2025-02-03-19-48-43-179 39 views 3 comments 0 points Most recent by User_2025-02-03-19-48-43-179 -
Accessing Filters in a Column DefinitionContent Hi, Please see attached image. We have a report showing a count of incidents in various statuses for an agent. However, what we want to be able to do is for the …User_2025-02-03-19-49-57-702 31 views 2 comments 0 points Most recent by User_2025-02-03-19-31-14-086
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Table join on non-primary keyContent Hello, I'm faced with a situation where I need my a report to map a custom field (string) in the incident table to one of 4 categories. There are ~1000 possible …
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union, join, or transposing field values into a calculated fieldContent Hello, We have the ability to assign several counties to a single incident, as some incidents are about things that affect several counties, for example, a spill…
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Tickets by transactionContent I need to account for the incidents that have passed in a certain queue, I am using the transactions table and the action "queue" and filtering by queue.id But w…
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How do I order By a particular column in a Report?Content How do I order By a particular column in a Report?User_2025-02-03-19-04-27-500 22 views 2 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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How do I delete all data from an object/table?Content How do I clear a custom table?User_2025-02-03-19-04-27-500 37 views 4 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Adding BCC email address to Email response reportContent I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents. The normal email term only appears to …User_2025-02-01-08-53-19-096 21 views 2 comments 0 points Most recent by User_2025-02-01-08-53-19-096
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How to display a report with data filtered by a custom field?Content I have the contact workspace and added a new field 'Account Number' in the table contact. I have a tab in the workspace where I want to display the data from a c…User_2025-02-03-19-04-27-500 23 views 10 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 11 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)User_2025-02-01-07-03-13-295 12 views 4 comments 0 points Most recent by User_2025-09-05-00-11-37-622
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. Thanks
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Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 27 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 47 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?
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For the abandoned chat , how can ı get contact id with a custom script?Content Hi, We are required to show contact id's instead of email addresses in our chat report. I created an outer join between chats and contact tables and added contac…
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inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 41 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 20 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Reduce gap between header and report columnsContent Hi All, When i am trying to open incident history from contact tab which is present on incident then I am getting pretty big gap between Report header and actual… -
Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?
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How to get the "Add New" button to appear in report resultsContent I have two contact search reports that when added to the same contact workspace, in a tab, one report shows a "Add New" button above the report data that allows …
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Availability Tracking Report.Content there is currently some report showing number of online agents V.S. number of agents paused, in a history (report) that manages a new log (row) with each update …User_2025-02-03-17-29-01-634 14 views 0 comments 1 point Most recent by User_2025-02-03-17-29-01-634
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Formatting based on two columnsContent Hi, any advisce how I should go about combining values from two columns? Basically, I have one column based on a custom field called member value which outputs e…
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How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure…
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…
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Alerts from the chat_queue_stats_rt tableContent I am trying to create an alert for Chats Waiting. I was hoping to simply create an exception in the chat monitor report, however it will not let me do it if I am…