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Reporting & Analytics for B2C Service
Discussion List
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Tableau reporting softwareSummary Tableau reporting softwareContent Good afternoon, Our customers have begun using Tableau reporting software and they are inquiring about how to connect to OSvC's… -
Need Reporting for Daily Incident Stats by RepContent I am looking for a report (or reports) to provide the following information. I have spent a great deal of time researching this (both on the forums and KB), and …User_2025-02-04-23-35-56-105 40 views 2 comments 0 points Most recent by User_2025-02-04-23-35-56-105 -
Report automation to the users available in the reportSummary Report AutomationContent Hi All, I have created a report that contains users and the count of incidents they are assigned to. Now the requirement is that the cli… -
Summary reportSummary Incident report summaryContent I have been working on a summary report, but I cannot get the max value from the count column Final count max Sumitted 0 (max-coun…User_2025-02-04-23-27-31-855 43 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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Root Element Is MissingSummary Custom report showing error while using REST API in Custom ScriptsContent Hi, As per business requirement, run cron job after specific interval of time. I am usi…User_2025-02-04-06-31-46-728 80 views 0 comments 0 points Most recent by User_2025-02-04-06-31-46-728
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Reports on engagement engineContent i recently started working with a new site, they are using EE to display chat icon on 3rd party website, do we have any Rule which indicate which EE rule redirec… -
Article viewed by category report throws Query Size limitation errorSummary Article viewed by category report throws Query Size limitation errorContent We have a report to show Articles viewed by category, this report shows sum of Number… -
Manage report data on addinSummary Manage data from reports on addinContent Dears, I've started to work with Oracle Service Cloud a few months. I created a report in my workspace and I'm just tryi…User_2025-02-01-01-39-28-211 41 views 0 comments 0 points Most recent by User_2025-02-01-01-39-28-211
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Incident Report for Users who reassigned IncidentsSummary Are there reports to show users who reassigned incidentsContent Hi Guys, We have users/staff who don't respond to customers. The customer facing users receive in…
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Exclude an hour from date filterContent Hi everyone, I'm fairly new to logical expressions which is probably why I'm struggling, but any help would be much appreciated! We have dashboard reports that s…User_2025-02-01-08-19-35-727 42 views 7 comments 0 points Most recent by User_2025-02-01-08-19-35-727
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Incident ReportContent Hello, I have an incident report in which which we used filter status_id, which includes incidents with all the statuses. But we need the incidents with all the …
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Keyword searches by usersSummary Keyword searches by usersContent Hi, We use the keyword search table to see what keywords return no results. For some words that are strange we see a lot of entr…
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.…
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Incident count is not date specificSummary Incident created on a particular date with respect to incoming mailboxesContent Hi, I am creating a report for count i.e. Count of Incidents created on a particu… -
Group time taken/differenceContent Hi, I want to group time differences on actions... so sort of like an SLA, but it's comparing the time between an internal escalation and a response sent... So I…
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Time in Status Report Duration Time FormatSummary How to change duration from 00h 00m 00s to HH:MM:SSContent Hi I'd like to modify the Time in Status report in the Analytics Cookbook to show the duration in HH:M…User_2025-02-03-16-15-03-850 39 views 3 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Esccalation reportContent Hello Guys, I have to create a report showing all the mail:to & mail:cc recipients for each level of escalation(Escalation Level1 & Escalation Level2) done in an…
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How to make a report on the configbase_values tableContent Hi All, I recently started working on existing site, before starting this i would like to understand their current configuration settings, i can see there is con…
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Display order - 10 answers to be top alwaysSummary Display order - 10 answers to be top alwaysContent Report displays answers based on ID (Descending order, latest first). Customer has given 10 answers ID's and t…
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Understanding Percentage ValueSummary Percentage Value of Reports GeneratedContent Hi Experts, I need help in understanding the reports generated from OSvC. I made a report (Status Report) I just wan…
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Interval based reportSummary Number of incidents in every 30 minutes for a day.Content Hi, I have a query related to number of incidents created in every 30 minutes but what I can see in doc…
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Display Number as Number in Excel output of BI publisher reportSummary Display Number as Number in Excel output of BI publisher reportContent I have a report which displays employee ids as part of the report. Now when I export that …
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creating historical reports independent of individual column dataContent While creating a report that relies on more than one date column (incidents.created and incidents.closed) to calculate backlog, it didn't appear possible to perf…
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How to check syndicate chat performanceContent Hi, i am working to get all the pages from where Chat Initiated, we are using Conditional Chat and Proactive Chat both. Columns are required : URL from where cha…
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one report as input for another (similar to SQL View)Content Hi all, I have the following challenge: I want to use one report with a group count (e.g. first name, last name, email) to put a count behind, then do a group fi…
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Logged in agent flag/attributeSummary Can the logged in agent flag/attribute be used in an expressionContent Hi all. While I'm pretty sure the answer is No, I do hope to be proven wrong here Can we r… -
contracts approval flow tabelSummary tabel behind the contracts approval history flowContent Hello all, I have to build a report that contains the contracts approval flow information, like in the im…User_2025-02-04-08-34-10-102 44 views 5 comments 0 points Most recent by User_2025-02-04-08-34-10-102
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Organization Phone # Look UpContent Hi - I am importing a large list of organizations over that could have multiple phone numbers tied to one org. I have created custom fields for these (ex: ph, al… -
How to get the COUNT totalSummary I need information on how to use the COUNT function in an IF conditionContent Hello, I tell you that I have a column called "Interactions Arrived" that displays …
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Report to show search textSummary Report to show search textContent Hi How do I create report to show what is being searched in the search box? Is there any standard report available?