To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Number of public answers to a particular date in the pastSummary Number of public answers to a particular date in the pastContent Hi, is there a way to create a report for public answers to particular date in the past? For exa… -
Report on Incident Status historySummary Audit log of StatusContent Hi , I just want to create a report on the status audit log of particular incident. In its life cycle, if an incident has passed throu… -
Trying to check the usages of custom fieldsContent Trying to check the usages of custom fields, i have 100+ custom fields which i want to want to clean up unused custom fields. Do we have any way through which i … -
Zero months filterSummary Zero months filterContent Good day, We have a summary report that we are trying to decipher. It was created by someone who preceded me, so I am not sure. I'm jus… -
Create new report record from a web formSummary is it possible to create a web form from which a user/guest can create a new instance of an (custom) object?Content I have created a custom object with several f… -
Chat Supervisor Queue Snapshot reportSummary Chat Supervisor Queue Snapshot reportContent There is a standard report Chat Supervisor Queue Snapshot. Agent cannot view the records in that report. (i.e when t…User_2025-02-03-16-53-11-440 22 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440
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Opportunity Performance ReportingContent I'm trying to understand Opportunity Performance reporting. I'm specifically looking for the ability to track how long an Opportunity was in a certain status for…User_2025-02-03-17-31-49-785 31 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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getting repeated value in custom reportContent Hi All, i am trying to make a report where i want Chat ID, Ref number, Date of First Engagement, Page URL (we have implemented EE), and Chat Transcript. i trying…
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Staff Account Login Report - Monthly totalsContent Hello - I'm having a hard time finding/creating a report that shows every staff account that logged in by month. For example, I just want to be able to see all o… -
Report to only show first/last record of record groupSummary I wish to only show one record (the most recent one) of all records having same values for col1, col2Content EDIT: my example might have been confusing, so I'm a…User_2025-02-04-18-59-22-034 38 views 14 comments 0 points Most recent by User_2025-02-04-18-59-22-034
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Best Practice for Quick Search ReportsContent Hi Experts, I would just like to ask or maybe can you share with me what are your Best Practices for Quick Search Reports? I am currently having issue on how can…
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Major meaning in OTBISummary Only code is avaible in Person ProfileContent Hi Team, I need your help again. We are building and Educational report and the Major information a code ("- All Pr… -
ScriptingSummary Calling Scripting through ReportContent I am new to rightnow. Is it possible to call Scripting defined in Scripts through reports? Any help is greatly appreciate…
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Tableau reporting softwareSummary Tableau reporting softwareContent Good afternoon, Our customers have begun using Tableau reporting software and they are inquiring about how to connect to OSvC's…
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Need Reporting for Daily Incident Stats by RepContent I am looking for a report (or reports) to provide the following information. I have spent a great deal of time researching this (both on the forums and KB), and …User_2025-02-04-23-35-56-105 35 views 2 comments 0 points Most recent by User_2025-02-04-23-35-56-105
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Report automation to the users available in the reportSummary Report AutomationContent Hi All, I have created a report that contains users and the count of incidents they are assigned to. Now the requirement is that the cli…
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Summary reportSummary Incident report summaryContent I have been working on a summary report, but I cannot get the max value from the count column Final count max Sumitted 0 (max-coun…User_2025-02-04-23-27-31-855 43 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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Root Element Is MissingSummary Custom report showing error while using REST API in Custom ScriptsContent Hi, As per business requirement, run cron job after specific interval of time. I am usi…User_2025-02-04-06-31-46-728 86 views 0 comments 0 points Most recent by User_2025-02-04-06-31-46-728
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Reports on engagement engineContent i recently started working with a new site, they are using EE to display chat icon on 3rd party website, do we have any Rule which indicate which EE rule redirec…
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Article viewed by category report throws Query Size limitation errorSummary Article viewed by category report throws Query Size limitation errorContent We have a report to show Articles viewed by category, this report shows sum of Number…
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Manage report data on addinSummary Manage data from reports on addinContent Dears, I've started to work with Oracle Service Cloud a few months. I created a report in my workspace and I'm just tryi…User_2025-02-01-01-39-28-211 41 views 0 comments 0 points Most recent by User_2025-02-01-01-39-28-211
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Incident Report for Users who reassigned IncidentsSummary Are there reports to show users who reassigned incidentsContent Hi Guys, We have users/staff who don't respond to customers. The customer facing users receive in…
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Exclude an hour from date filterContent Hi everyone, I'm fairly new to logical expressions which is probably why I'm struggling, but any help would be much appreciated! We have dashboard reports that s…User_2025-02-01-08-19-35-727 40 views 7 comments 0 points Most recent by User_2025-02-01-08-19-35-727
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Incident ReportContent Hello, I have an incident report in which which we used filter status_id, which includes incidents with all the statuses. But we need the incidents with all the …
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Keyword searches by usersSummary Keyword searches by usersContent Hi, We use the keyword search table to see what keywords return no results. For some words that are strange we see a lot of entr…
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.…
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Incident count is not date specificSummary Incident created on a particular date with respect to incoming mailboxesContent Hi, I am creating a report for count i.e. Count of Incidents created on a particu… -
Group time taken/differenceContent Hi, I want to group time differences on actions... so sort of like an SLA, but it's comparing the time between an internal escalation and a response sent... So I…
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Time in Status Report Duration Time FormatSummary How to change duration from 00h 00m 00s to HH:MM:SSContent Hi I'd like to modify the Time in Status report in the Analytics Cookbook to show the duration in HH:M…User_2025-02-03-16-15-03-850 36 views 3 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Esccalation reportContent Hello Guys, I have to create a report showing all the mail:to & mail:cc recipients for each level of escalation(Escalation Level1 & Escalation Level2) done in an…