To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
-
How to make a report on the configbase_values tableContent Hi All, I recently started working on existing site, before starting this i would like to understand their current configuration settings, i can see there is con… -
Display order - 10 answers to be top alwaysSummary Display order - 10 answers to be top alwaysContent Report displays answers based on ID (Descending order, latest first). Customer has given 10 answers ID's and t… -
Understanding Percentage ValueSummary Percentage Value of Reports GeneratedContent Hi Experts, I need help in understanding the reports generated from OSvC. I made a report (Status Report) I just wan… -
Interval based reportSummary Number of incidents in every 30 minutes for a day.Content Hi, I have a query related to number of incidents created in every 30 minutes but what I can see in doc… -
Display Number as Number in Excel output of BI publisher reportSummary Display Number as Number in Excel output of BI publisher reportContent I have a report which displays employee ids as part of the report. Now when I export that …
-
creating historical reports independent of individual column dataContent While creating a report that relies on more than one date column (incidents.created and incidents.closed) to calculate backlog, it didn't appear possible to perf…
-
How to check syndicate chat performanceContent Hi, i am working to get all the pages from where Chat Initiated, we are using Conditional Chat and Proactive Chat both. Columns are required : URL from where cha…
-
one report as input for another (similar to SQL View)Content Hi all, I have the following challenge: I want to use one report with a group count (e.g. first name, last name, email) to put a count behind, then do a group fi…
-
Logged in agent flag/attributeSummary Can the logged in agent flag/attribute be used in an expressionContent Hi all. While I'm pretty sure the answer is No, I do hope to be proven wrong here Can we r… -
contracts approval flow tabelSummary tabel behind the contracts approval history flowContent Hello all, I have to build a report that contains the contracts approval flow information, like in the im…User_2025-02-04-08-34-10-102 40 views 5 comments 0 points Most recent by User_2025-02-04-08-34-10-102
-
Organization Phone # Look UpContent Hi - I am importing a large list of organizations over that could have multiple phone numbers tied to one org. I have created custom fields for these (ex: ph, al… -
How to get the COUNT totalSummary I need information on how to use the COUNT function in an IF conditionContent Hello, I tell you that I have a column called "Interactions Arrived" that displays …
-
Report to show search textSummary Report to show search textContent Hi How do I create report to show what is being searched in the search box? Is there any standard report available?
-
Chat Occupancy By HourContent I'm able to create an occupancy report by date and by agent. Before I get too involved creating a formula, does anyone have a template that can report on occupan… -
Chat session and skillsSummary Showing chat skills with status detailsContent Hi, Our chat team want a report to see details of agent statuses/availability together with skills. They want to s…
-
Variable as filterSummary How do I make a variable a filter option?Content Hi, We have a lot of languages supported (20+). I have team managers who want to look at a report for say wester…
-
Display Product ID on ReportSummary Display Product ID on ReportContent It is possible to display the product id, not the name, on a report?
-
Linked Reports in GraphsSummary How do I edit linked reports in graphsContent Hi, There's a report in our solution which appears to have been copied with slight changes from another report offe…
-
Email Notification Rule: Chain - Action IssueSummary Created an email chain rule that should escalate to an action rule. Rule is not escalating properly.Content Hello, I am working on creating a new email rule with…
-
Search stats and clickstream actionsSummary Joining the search stats/keyword searches to clickstream action idsContent We have a requirement to breakdown the searches summary (id 208) and keyword searches … -
Getting Standard Deviation of task completionSummary Getting Standard Deviation of task completionContent Hi all, I am getting Standard Deviation of task completion in TASKS table. I was intending to use STDDEV fun…
-
Time is calculating even after logging outSummary Time is calculating even after logging outContent Hi I copied the standard report "Incident web visit" and changed the filter to contact.ID and placed in contact…User_2025-02-04-18-40-04-172 26 views 0 comments 0 points Most recent by User_2025-02-04-18-40-04-172
-
Is it possible to search for reports by alerts?Summary Is it possible to search for reports by alert title, subject, or recipient using the Report Management tool or something similar?Content Hello, I am currently tr…User_2025-02-03-17-53-10-691 47 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691
-
Pull Another Contact ID Based on Unique Custom FieldSummary VLookup within the same tableContent Hi all, I am looking to automate a regular upload that we do which grants a contact additional access to the customer portal… -
Report to get the informationSummary Report DataContent Hello Team , Is it possible to create a report to get the below mentioned points 1.Tables utilized 2.Whether the report is linked to any analy…
-
Channel Options in Reporting filterSummary Channel OptionsContent In reporting Incidents.chan_id gives me many options. What is the difference between CSS E-mail & E-mail & MA E-mail?User_2025-02-03-16-53-11-440 46 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802
-
Maxed out chatsSummary Report creation for resource allocationContent We are working on resource allocation KPIs and attempting to build a maxed out chats report. To the business, "max…
-
Show the number of logins and the number of incidents at the same reportSummary number of logins and incidents at the same reportContent Hi all, I am trying to display below information in the same page: Account name, number of logins, numbe…
-
How to know the Source URL of the ChatSummary i want to check what was the URL of the page from where chat was initiatedContent I have multiple instances of syndicated proactive chat and syndicated condition…
-
Custom report extract from Oracle Service CloudSummary Custom report extract from Oracle Service CloudContent Hi There, We have a custom report created in Oracle Right Now which is reading the data from multiple tabl…