To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Adding BCC email address to Email response reportContent I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents. The normal email term only appears to …User_2025-02-01-08-53-19-096 21 views 2 comments 0 points Most recent by User_2025-02-01-08-53-19-096 -
How to display a report with data filtered by a custom field?Content I have the contact workspace and added a new field 'Account Number' in the table contact. I have a tab in the workspace where I want to display the data from a c…User_2025-02-03-19-04-27-500 22 views 10 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 11 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)User_2025-02-01-07-03-13-295 12 views 4 comments 0 points Most recent by User_2025-09-05-00-11-37-622
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. Thanks -
Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 27 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 47 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?
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inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 41 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 20 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Reduce gap between header and report columnsContent Hi All, When i am trying to open incident history from contact tab which is present on incident then I am getting pretty big gap between Report header and actual… -
Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?
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How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure…
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…
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Alerts from the chat_queue_stats_rt tableContent I am trying to create an alert for Chats Waiting. I was hoping to simply create an exception in the chat monitor report, however it will not let me do it if I am…
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one. Issue: I have create…
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Reporting on / calculating status timeContent How do I calculate the time the ticket is in a specific status to display in the report? Version Cloud
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Searching for more than one value within the same search fieldContent I have a report that lists consumers, and each one has a CNPJ (a numerical code). When I run a search, I can only put one CNPJ in the field, searching one at a t…
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Contact audit report - Reporting on opened/viewed contactsContent Hi there, for auditing purposes it's necessary for us to be able to run reports that track if a contact has been viewed/opened by an agent. I've viewed the trans…User_2025-02-03-17-19-50-150 22 views 4 comments 0 points Most recent by User_2025-02-03-17-19-50-150
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Error adding record from Secondary ReportContent Hi, I have created a report using custom scripting available in Reports for our requirement that filters out records based on a condition. Records displayed in t…User_2025-02-03-20-57-24-809 26 views 0 comments 0 points Most recent by User_2025-02-03-20-57-24-809
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Filter between 2 data in reportContent Hello, I am looking to achieve the following scenario in filter under the same report, The following will be: in the "Filters" i would like to filter the same fi…User_2025-02-03-18-10-44-914 17 views 11 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created a report (filter based on incicent custom field) and added it to the chat workspace (in a tab) so that agents can see previously created incid…
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Access level reportContent Hi, This has been driving me nuts for hours. We have an internal site that use access levels based on region, eg EMEA, APAC and NAM, as well as Supervisor access…
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Analytics Permissions From Report Editor vs Profile EditorContent Hi, So when editing reports you can change the edit/vew permissions for the different profiles from there. But also if you open a profile's settings and go to 'A…
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Option to Integrate Legend Labels into a Chart?Content I'm using the client to design standard report charts to be extracted for integration into slide decks. The chart feature lets you show an external legend and di…
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OSC Tect AnalyticsContent Hi All, Currently, we are using OSC as our main tool for our Chat Support. I was assigned to create FAQs for Chat or common questions that are being raised in ev…
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Count of status during specific time periodsContent My customer wants me to create a report that can pull the history of their incidents based on a specified time period and then provide a count by status during t…User_2025-02-03-22-10-09-552 41 views 3 comments 0 points Most recent by User_2025-02-03-22-10-09-552
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Issues with Outer JoinContent I have a report I'm trying to build which shows how long it takes for an agent to respond to each incident. I'm having a hard time getting all our incidents to s…User_2025-02-03-20-29-15-652 29 views 2 comments 0 points Most recent by User_2025-02-03-20-29-15-652