To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Active customer portal usersContent Hello guys , I have to create a report having count of active contacts , which is not disabled and login into portal at least once in a year from current date. N… -
Threads Sequence(threads.seq)Content Hi all, I was working with 'threads' table, I found that 'threads.seq' table is showing random behaviour. As per my understanding, for every any particular incid…User_2025-09-05-00-11-37-622 52 views 5 comments 0 points Most recent by User_2025-09-05-00-11-37-622 -
Filter to specific columnContent Hi all, I am interesting to know how to set filter only to specific column and not to the whole report as usual. I am based on report; \Public Reports\Service\Qu…User_2025-02-03-18-10-44-914 38 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914 -
TOP 10 searches record types in RightNowContent Hi, I am looking to build a report in RightNow in order to know which record types are the most frequent searches by our customers. We are currently using some n…
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How to build report to calculate average length of time to close an incident by each assigned groupContent Hi, I am looking to build a report to calculate average length of time to close an incident by each assigned group. has anyone done this? Report will show averag…
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How could I build a report to see only the incidents assign to an specific queue?Content Hi I have the requirement to I build a report to see all the incidents assign to an specific queue. How could I achieve this? Thanks!User_2025-01-28-22-12-47-609 17 views 7 comments 0 points Most recent by User_2025-01-28-22-12-47-609
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Formatting "Quantity" Field when Exporting to ExcelContent Hi! We have a quantity field in our incident reports that is a free text space. When we export the data to excel it is using a "general" format rather than a "nu…
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Is there an option to Select ALL fields in a table from the data dictionary?Content I would like to select ALL fields from a table and run like the first X rows to get a look at a sample of the table so I can examine raw data. Is there a Select … -
Exporting Messages TabContent Is there a way to export the messages tab within the Incident Report? Attached is a screen shot of our messages tab. Version Service Cloud
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Qualifying the _ wildcard in a filterContent Our contact quick search fails due to the number of rows examined when we search for an email address that has a _ (underscore) in the 2nd position. Turns out My…User_2025-03-07-21-44-50-134 32 views 0 comments 0 points Most recent by User_2025-03-07-21-44-50-134
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Ticket report based upon threads.entry_typeContent Our support agents access a report we call their personal queue (inner join between incidents and threads). It filters on the tickets they own. We want them to o…
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How to Restrict to Send scheduled reports through email when the reports is empty?Content Hi All, I have scheduled a report with some interval and sending that scheduled report through email automatically while the scheduler is running. Now the email …
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How to do Scheduled Job for custom scripts ?Content Hi All, I need to run custom scripts automatically from File manager OSvC with some particular time interval. How can I suppose to run those custom scripts with …User_2025-02-03-17-48-20-813 120 views 5 comments 0 points Most recent by User_2025-02-04-06-31-46-728
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How do I find out what questions are being asked in Smart Assistant?Content Hello, I am trying to find out what questions customers are asking when they use smart assistant. I have made some custom reports using the keyword searches tabl…
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Service Cloud - Analytics module- Ribbon font too small when create new RPTContent the Ribbon font is very small when on the Create New RPT screen, see the screenshot, but the ribbon on the rest of the tabs are normall PLS help thanks -
OSC Connection with Data StudioContent Would also like to know the answer. I can see Oracle as a connection option in DataStudio but unsure how to get the server connection details for our OSC instanc…User_2025-02-03-17-19-40-969 22 views 8 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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This session is no longer valid. One possible cause is that you are logged in on another copy of theContent Hi All, I tried to create a incident report from which I can open the attachment of the incidents directly. I referred to https://cloudcustomerconnect.oracle.com…User_2025-09-05-00-11-37-622 48 views 8 comments 0 points Most recent by User_2025-09-05-00-11-37-622
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Concurrency at Interval LevelContent Hi there, I'm having some trouble getting concurrency to calculate correctly at an interval level. If I use the out of the box Chat Concurrency Factor calculatio…
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"VALUE" Parameter Cannot be NAN error on DashboardContent This error occurs randomly on our Supervisor DB and the only workaround we have is to do an uninstall/reinstall on the local workstation. Any thoughts as to WHY … -
Calculation of total pending durationContent Hi All, I have a requirement in a report, a column should display total duration of an incident, when status was in pending(waiting). If incident status changed …
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Using a chart as a drilldown linkContent I have a simple pie chart and I do not want to display the tabular data. I also have a drilldown level and I want to click on the chart to drilldown since the ta… -
Schedule report with attachementContent Hi All, Can we schedule an incident report such that, every 15 days, email is triggered to the manager that contains last pdf attachment of every incident in the…
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Text Field To Number IssueContent We have a reporting requirement that is giving me trouble. We have a custom test field that is populated with a duration in either whole numbers or decimal. For …
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Thread Sequence and Private NotesContent I have been wrestling around with a report and was wondering if anyone out there has any ideas or encountered it before. I have a report that is simple and total…
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Multiple Vendor ViewsContent We have two separate vendors we outsource some of our client service to, and we want to limit their ability to see the stats of the agents in the other vendor's …
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Manager to Staff AccountsContent Hi RN enthusiasts, Is there a way where I can create a Manager-Staff Account report? For eg: If I pass an account id or logged in manager opens the report he wou…User_2025-01-30-19-06-33-073 47 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Can I use conditional formatting on a rollup heading?Content I have been trying to find an answer to this simple question: Can I use conditional formatting on a rollup heading? I have a simple report: a regular data column… -
Report showing Duplicate values in a custom fieldContent We have a custom field (orgs.c$accountnumber) that has duplicate values assigned to different customers based on brand and location. I am trying to create a repo…User_2025-02-03-17-15-57-451 43 views 2 comments 0 points Most recent by User_2025-02-03-17-15-57-451
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Work Hour Relative IntervalContent Hey awesome people! We have been going on absolute time, and now we are not going to be 24 hours. I need to modify my reports to be in relative time. The only ad…
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Report for incidents that are forwarded.Content I have a requirement by which my agent will forward an incident to some email id. After doing this he should be able to track all the incidents with email ids to…