To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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I need help calculating with Live Chat reportsContent I am using the chat_queue_stats_rt table, it seems that it is not possible to make calculations with it. I need to have the real-time calculations of a Chat queu…User_2025-02-03-17-19-40-969 29 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 -
Difference between user_trans and account_session_historyContent I'm doing some reporting on Staff Accounts and noticed that when I report on logins between these two tables, I get some differences. For instance, for Start Dat…User_2025-02-03-18-13-34-376 44 views 6 comments 0 points Most recent by User_2025-02-03-18-13-34-376
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Changing size of custom fieldContent Hello, In an effort of controlling data quality, we would like to limit a custom field from 255 characters to 10. There is data currently in this field that woul…
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Scheduled report only had 10,000 recordContent Hello All, This is the first question on this forum as i am kind of new to Oracle Right Now CRM. i scheduled a report and i was successful in doing it however th…User_2025-02-03-19-31-37-724 38 views 2 comments 0 points Most recent by User_2025-02-03-19-31-37-724
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Sort Report Roll-ups by Group CountContent Is there a way to sort roll-ups by the group count? It appears that the only options that are available are to sort the roll-ups alphabetically... Alternatively,…User_2025-02-03-23-55-43-518 22 views 7 comments 0 points Most recent by User_2025-02-03-23-55-43-518
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Industry Standard for Searches per Answer Viewed?Content Hello - Is there an industry standard for the measure of effort it takes a customer to find an answer on our portal? Is 100% ideal since the user does a search a…
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Response Interval and Resolution IntervalContent I am just checking Response Interval and Resolution on the Incidents Outside Thresholds report. It is appearing as negative as in the attached snapshot. It is al… -
Edit records in Report viewContent Hi All, Can we edit the records in report view without going to the workspace view (i.e can we change the functional Area from "other " to any other value withou…
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Database and File Storage report other than VCIOContent Is there a way to report on what is taking up the database and file storage? We can see in the VCIO, but want to know things like what kinds of files (Incident a…User_2025-02-03-18-13-34-376 56 views 3 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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How to Aggregate with multiple "If expressions" using Date_GroupContent Hello - I am trying to build a "productivity" report that will give me the Count of Incidents Closed, multiplied by the Average Time it should take to close a pa…User_2025-02-03-17-08-35-376 58 views 3 comments 0 points Most recent by User_2025-02-03-17-08-35-376
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how do I remove the black marked area in my search report?Content Hello, how do I remove the black marked area in my search report? Thank you for your feedback. Regards, DanielUser_2025-02-03-20-43-55-510 11 views 2 comments 0 points Most recent by User_2025-02-03-20-43-55-510
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Alert not sending immediatelyContent Hi, I have set up an exception on a report to alert me when a profile for staff accounts have been changed to a specific range of profiles. The alert is working … -
add link to workspaceContent Hello, is there a possibility to add a link to a workspace? The url behind the link consists of three parts, for example: https://aaaaaa.com/bbbb/ccccdddd/eeeee …
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Auto Increment Date VariableContent Hi all, Was curious if there was a way we can auto increment a date variable - say hours - to show all increments, regardless of whether there is data for that i…User_2025-02-03-18-58-51-486 30 views 4 comments 0 points Most recent by User_2025-02-03-19-30-01-975
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How to report on Historic Queue stats.?Content I have a report that shows the number of open incidents in all queues (attached). I would like to get the same report to show me the same data but at a specific …
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FontsContent Does anyone have a text file of the fonts available from the styles explorer? I really don't want to type them all out for a tender response... Thanks! Mark -
Drilldown level error in reportsContent Hi All, I have created a report with drilldown level.When I open the report and click the drilldown it shows as reports errors. It seems that it is an argument m… -
Report filters in BUIContent Hello, I have configured queue report (which is copy of standard queues) report. There is one filter on this report which filter out queue values which are only … -
Calculate target date from another date (excluding weekends and holidays)Content Hi, I have a requirement to show a 'target date' based on a custom date/time field. This is basically showing the target for a given team to deal with an inciden…User_2025-02-03-17-31-49-785 28 views 41 comments 0 points Most recent by User_2025-02-03-19-30-01-975
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Count of ans_stats.hits including 0Content I'm making a report to count the ans_stats.hits for all answers in a given time period. I have an outer join on answers and ans_stats and the only filter is on d…User_2025-02-03-18-13-34-376 33 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Reporting on Incidents that were Saved with no Actual ChangesContent Reporting when an Agent opens an existing incident for viewing and then saves it without making any kind of changes. It appears when this happens, the user_trans… -
Wrong Language ReportedContent I wonder if anyone came across this situation? I have an incident (email) that has both the Incident Language and Contact Language set to Danish, but when I run …
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Resetting Custom Filter in Schedule Back to Default?Content I attempted to do this by setting everything back to NO VALUE, but that doesn't seem to work. Is the ONLY OPTION deleting the schedule and starting over? Thanks,…
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Error Saving reportsContent Anyone experiencing issues saving reports? Keep receiving this - AN ERROR HAS OCCURRED - ERROR RUNNING QUERY. Thing is, I'm not actually running the reports, jus…
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Dashboard Drill-Down Level RefreshContent We have a dashboard that has a drill-down view. After clicking into the drill-down view the dashboard will eventually refresh (after 120 seconds) which causes th…
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service Cloud
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How can i export report result into pdf format (php code) ?Content I need to create a PDF report of an incident and i need to attach this to incident. When I run a analytic custom report from the php script code, the report's re…User_2025-02-03-17-24-49-363 57 views 2 comments 0 points Most recent by User_2025-02-03-17-24-49-363
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Hiding first X number of lines of a reportContent Hi everyone This sounds simple, but I cant work out how to hide the first X number of lines of a report. One of the customer portal pages I'm building needs to s…User_2025-02-01-08-17-55-035 24 views 11 comments 0 points Most recent by User_2025-02-01-08-17-55-035
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How export custom report data into PDF formatContent Exist a rightnow function (in php code) that allows to export the custom data report result into PDF format file or that allows to create a PDF file with the inc…User_2025-02-03-17-24-49-363 44 views 4 comments 0 points Most recent by User_2025-02-03-17-24-49-363
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Report with incident summary attached to the incidentContent Hello I have little time in this tool, and they ask me for difficult things, so I ask for your help. I tell you, I have an incident that when I change to Accepte…User_2025-02-03-18-15-12-114 28 views 2 comments 0 points Most recent by User_2025-02-03-18-15-12-114