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Reporting & Analytics for B2C Service
Discussion List
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Conditional Chat Link AvailabilityContent Hi, we have multiple syndicated conditional chat widgets and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicke… -
How can you remove the quotation marks around the comma in an .csv file generated by a schedule?Content I have people who need to take the results of a report I'm automatically generating and sending to them and suck the data up into another process. But it appears…
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Infolets - Can we create them from scratch?Content Hello, The Infolets that are provided in the Service Reports are right along the lines of what I am trying to do. However, I would really like to create one from…User_2025-02-03-17-20-52-637 37 views 2 comments 0 points Most recent by User_2025-02-03-17-20-52-637
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Stretch or center a chart on a DashboardContent I built a Dashboard with a chart-only report on top and a grid report on bottom. Is there a way to center the chart or stretch it so there's not so much odd empt…User_2025-02-03-18-13-34-376 30 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Determine Last Row in $rowsContent Hi All, I have an issue with a report I'm constructing that I'm hoping you can advise me on. I need to construct a report that calculates the average message res… -
'Agent Login' Report - Clarification on 'Login End Time'Content Hi, There is a delivered 'Agent Login Report' (Reports Explorer > Service> Agent Reports > Agent Login) that shows info on number of log ins, average time logged…User_2025-02-03-18-13-40-131 31 views 3 comments 0 points Most recent by User_2025-02-03-18-13-40-131
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Create Workspace accessible outside of chatContent In Oracle Right Now. I am trying to create a workspace that contains realtime reports. So far I have only been able to have it accessible as a chat workspace whi…User_2025-02-03-17-52-47-539 18 views 0 comments 0 points Most recent by User_2025-02-03-17-52-47-539
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How to fetch the status history for an incident.Content Hello Everyone: I need to develop a ROQL query to retrieve the status history for each incident. Attached is the document containing the screenshot of the sample… -
Save as default valuesContent Hello All - Could you please let me know where does (in which table) system store the 'Save As Default' settings of an individual user. Regards, Manpreet SinghUser_2025-01-29-18-11-35-209 31 views 0 comments 0 points Most recent by User_2025-01-29-18-11-35-209
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Need help for calculating the days each status remain in for a given incident.Content Hello Gurus: While, I'm new to Oracle Service Cloud Reporting and Analytics, I've a specific requirement wherein we want to calculate the time (no. of days) for …
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Chat Origins - using custom object fields?Content re: https://cloudcustomerconnect.oracle.com/posts/1da47425c4 I'm planning to implement something almost identical to this, though we don't use Engagement Engine.…User_2025-02-03-17-31-49-785 18 views 1 comment 0 points Most recent by User_2025-01-29-22-08-41-708
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Chat Total for Chats Received by QueueContent What expression will show me an accurate total of chats received (not necessarily completed) by queue? 95% of our chats filter through our contact center, but ma…User_2025-02-03-16-48-16-590 21 views 8 comments 0 points Most recent by User_2025-02-03-16-48-16-590
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Can I control the time element of a "Between" filterContent Hi All, New to custom reports, but I am starting simple. I am working on reports to simply show an incident count of tickets opened in our queue by month, and th…
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Customer Response Show in HTML FormatContent Hi All, I am facing issue while calling a report in the Customer Portal template. In that the customer response column shows as HTML content but actually in the …
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How to pass one output column as a filter in another report using custom scriptContent HI All, I am very new to custom scripts and can we able to do the below requirement using the custom script. For example : In contacts level, we have a bank id a…
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Disabled Report Link Error when saving a report.Content I was looking at the following recipe: https://cloudcustomerconnect.oracle.com/posts/e767416f65 This looks like something I could really use. Not sure what I am …
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Based on date, value should display in a Report columnContent Hi All, There are two columns in a Report. One is Date column which display date in DD-MM-YYY HH:MM AM/PM format and one is Items column (will display item names…
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Filtering Based on Logged In Account GroupContent Is it possible to filter rows in a report based on the signed in accounts assigned group? My first thought was to use a custom script to get the logged in user i… -
Displaying all rows in aggregate report, even those where count = 0Content Hi there, I have a report that shows me how many incidents of type A are assigned to each account with profile ID of X, filtered by the date range during which t…User_2025-02-03-18-15-18-780 30 views 3 comments 0 points Most recent by User_2025-02-03-18-15-18-780
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Filtering out from a report any incidents which are not the last (or most recent) incident assigned.Content Thanks in advance for any help - really appreciate it! I have a report that shows me several fields of the last incident related to all of my organisations. To a…User_2025-02-03-18-15-18-780 41 views 4 comments 0 points Most recent by User_2025-02-03-18-15-18-780
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Showing all related incidents in a reportContent Hi All We have added a incident system attribute so we can relate incidents. As its only a Parent/Child relationship and service cloud doesn't support automatic …
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Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…User_2025-02-03-16-56-54-367 48 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Applying a Grouping to a calculated columnContent Hi All, I have created a computed column called 'Outcome' based on the values in a text field. I want to now group and count based on the computed field 'Outcome…
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How to handle Custom reports in CPM?Content Hi All, Is there any way to handle custom reports in CPM? When I query with the report ID am getting only the ID, Name, Created and Updated time. How to get the …
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Number of chats answered in the Satisfaction Survey reportContent I would like to bring the number of appointments in the Satisfaction Survey report. I currently have filters for: Queue, Date of search response and interface.At…
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lost inbound emailContent Hi friends ! We have an issue : * A client called us trhought the phone * we created an incident on Agent Desktop * The agent sent a reponse by mail to the custo…User_2025-02-03-17-27-29-599 12 views 2 comments 0 points Most recent by User_2025-02-03-17-27-29-599
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Getting Clickstream data from our message baseContent Hello - We have a message base/banner on our home page of our knowledgebase site. At this time, the message that is on there has two links that we would like to … -
Number of Incidents with ResponsesContent I've been reporting on response time and incidents with responses (response being when the initial response email is sent). We have changed our reporting methodo…
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Autopopulate report filtersContent Hi , Can we auto populate the report filters with workspace field values ? Attached the screenshot, where we want to have the value of filter auto populated with…
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All incidents closed by customerContent How would I get a report of all incidents closed by the customer?