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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Reporting & Analytics for B2C Service
Discussion List
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service Cloud -
How can i export report result into pdf format (php code) ?Content I need to create a PDF report of an incident and i need to attach this to incident. When I run a analytic custom report from the php script code, the report's re…User_2025-02-03-17-24-49-363 58 views 2 comments 0 points Most recent by User_2025-02-03-17-24-49-363
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Hiding first X number of lines of a reportContent Hi everyone This sounds simple, but I cant work out how to hide the first X number of lines of a report. One of the customer portal pages I'm building needs to s…User_2025-02-01-08-17-55-035 25 views 11 comments 0 points Most recent by User_2025-02-01-08-17-55-035
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How export custom report data into PDF formatContent Exist a rightnow function (in php code) that allows to export the custom data report result into PDF format file or that allows to create a PDF file with the inc…User_2025-02-03-17-24-49-363 42 views 4 comments 0 points Most recent by User_2025-02-03-17-24-49-363
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Report with incident summary attached to the incidentContent Hello I have little time in this tool, and they ask me for difficult things, so I ask for your help. I tell you, I have an incident that when I change to Accepte…User_2025-02-03-18-15-12-114 28 views 2 comments 0 points Most recent by User_2025-02-03-18-15-12-114
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Time on Task for Email HandlingContent Well, I couldn't get anyone to respond to my initial question here so I'll rephrase and move to a different forum to see if anyone has insight. Any idea how (usi…
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RN: Reporting on SR status changes (specifically from closed back to an open status)Content Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…
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Mobile and Desktop/Laptop FAQ ViewsContent Hi there, I was wondering if anyone knew either how to create or if there was a report available that would be able to distinguish FAQ Views (Answer Views) on mo…
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Queue interactions count in ticketContent I would like to know how to create a report that counts all the incidents that a queue has had any action, be it resolving, responding, and transferring to anoth…User_2025-02-03-17-19-40-969 26 views 1 comment 0 points Most recent by User_2025-02-03-17-19-40-969
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Clickstream and Answer DetailsContent Hi all, I'm trying to work on a report where it displays the Answer ID, Answer Product and Contact Name who viewed the answer in a given period. I'm using the Cl…User_2025-02-03-18-13-34-376 36 views 4 comments 0 points Most recent by User_2025-02-03-18-13-34-376
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Reporting Multiple contacts to each IncidentContent We add multiple contacts to each Incident. I need to create a report which lists each contact and the incident they are related to (including where they are not … -
Real-time answer escalation rateContent I am looking for a report that will give me real-time answer escalation rates. I am able to find it as a stats report but has anyone been able to find this as a …User_2025-02-03-20-11-26-342 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-26-342
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Password Reset Reports/TrackingContent Hi, Has anyone found or created a report to track agents resetting their passwords via email? We are looking for the best way to track who is using this feature,…
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Substitution URL for Attachments in Custom ObjectsContent Hi all, I've been using the below expression as a URL substitution in a report to allow us to quickly open attachments directly from the report. However the expr…
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Sunday to Saturday - Week to date report - Date filter logicContent I am trying to have my report start running as a schedule and start on a specific Sunday. Then I would like each the report runs to include that day. So the firs…
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conversion for vdt_none column not implementedContent Hi, I get this error when running a report. The report has a script which sends emails (200 at a time). conversion for vdt_none column not implemented This seems…
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Reports for C-level ManagementContent Hi Guys, There are many reports in the system but i wanted to ask for any suggestions for any kind of reports for top level executives in an organization. Regard…
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Date Format for Month YearContent We have recently upgraded from Feb 16 to Aug 17. In Analytics, we have noticed a change to the Month Year date format. Previously it would return it as 'Oct. 201…
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Display Contact Attachment in Customer Portal pageContent Greetings I am trying to make a report on the customer portal where the customer can view his/her attachments that are from their Contact record (image attached)…
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Conditional Chat Link AvailabilityContent Hi, we have multiple syndicated conditional chat widgets and i'd like to get stats for each widget/link availability (Impressions, active links, and links clicke…
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How can you remove the quotation marks around the comma in an .csv file generated by a schedule?Content I have people who need to take the results of a report I'm automatically generating and sending to them and suck the data up into another process. But it appears…
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Infolets - Can we create them from scratch?Content Hello, The Infolets that are provided in the Service Reports are right along the lines of what I am trying to do. However, I would really like to create one from…User_2025-02-03-17-20-52-637 37 views 2 comments 0 points Most recent by User_2025-02-03-17-20-52-637
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Stretch or center a chart on a DashboardContent I built a Dashboard with a chart-only report on top and a grid report on bottom. Is there a way to center the chart or stretch it so there's not so much odd empt…User_2025-02-03-18-13-34-376 30 views 3 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Determine Last Row in $rowsContent Hi All, I have an issue with a report I'm constructing that I'm hoping you can advise me on. I need to construct a report that calculates the average message res… -
'Agent Login' Report - Clarification on 'Login End Time'Content Hi, There is a delivered 'Agent Login Report' (Reports Explorer > Service> Agent Reports > Agent Login) that shows info on number of log ins, average time logged…User_2025-02-03-18-13-40-131 31 views 3 comments 0 points Most recent by User_2025-02-03-18-13-40-131
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Create Workspace accessible outside of chatContent In Oracle Right Now. I am trying to create a workspace that contains realtime reports. So far I have only been able to have it accessible as a chat workspace whi…User_2025-02-03-17-52-47-539 18 views 0 comments 0 points Most recent by User_2025-02-03-17-52-47-539
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How to fetch the status history for an incident.Content Hello Everyone: I need to develop a ROQL query to retrieve the status history for each incident. Attached is the document containing the screenshot of the sample…
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Save as default valuesContent Hello All - Could you please let me know where does (in which table) system store the 'Save As Default' settings of an individual user. Regards, Manpreet SinghUser_2025-01-29-18-11-35-209 31 views 0 comments 0 points Most recent by User_2025-01-29-18-11-35-209
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Need help for calculating the days each status remain in for a given incident.Content Hello Gurus: While, I'm new to Oracle Service Cloud Reporting and Analytics, I've a specific requirement wherein we want to calculate the time (no. of days) for …
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Chat Origins - using custom object fields?Content re: https://cloudcustomerconnect.oracle.com/posts/1da47425c4 I'm planning to implement something almost identical to this, though we don't use Engagement Engine.…User_2025-02-03-17-31-49-785 18 views 1 comment 0 points Most recent by User_2025-01-29-22-08-41-708