To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Logged In Id in CustomScripts ofreportsContent Can we get Logged in Staff Account Id in Custom Scripts of Reports: It seems the below code is not working. Can someone help how to get Logged in Account's Id in… -
Cross Tab rollup totalsContent Is there a way to move the rollup total in a cross tab report to the row with the Rollup Column Name, so it looks more like an Excel Pivot table? Then when the R…
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Report showing Agent who add Incident CommentsContent I am looking to create a report that will show the name of the agent that added comments to an incident. We use a Custom Object to hold the comments that an agen…
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Obtain URL address of OSC variablesContent Hi all, I have to build a report using an analytical tool and I need to extract the data from Oracle Service Cloud. So far, I was able to identify the source of …User_2025-01-28-18-24-20-836 16 views 1 comment 0 points Most recent by User_2025-02-01-08-58-47-501
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Popup message box upon running a report?Content Could someone please tell me whether it is possible (perhaps using custom scripts?) to present a dialog box when a user runs a report? I'd want the message box t…
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Report exception if staff account is not logged inContent Hi all, I am looking for a little help with an existing report. So I have a basic report which shows the following: Staff Member (incidents.assgn_acct_id) Overdu…User_2025-02-01-08-29-25-648 50 views 3 comments 0 points Most recent by User_2025-02-03-18-10-34-197
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Exception email trigger when incident enters queueContent Hi everyone, happy Friday I am looking for a solution where an email notification is triggered in real-time whenever an incident enters a queue. e.g. incident 17…User_2025-02-01-08-29-25-648 25 views 3 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Report of Incidents by Hour / Queue / StatusContent Hi - I wonder if anyone can point me in the right direction for solving this report request that I have been given: "A report by hour of how many incidents are i… -
Live Chat Stats for a TV DashboardContent Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups. I have totals by queue but c…User_2025-02-03-18-52-34-989 14 views 3 comments 0 points Most recent by User_2025-02-01-08-38-15-811
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Total Incidents in Unresolved Status at a Given TimeContent I am editing this, because I realized I didn't even realize what it was I needed when I asked (head: meet desk) Essentially what I need is the ability to get a c…User_2025-02-03-22-22-34-586 29 views 18 comments 0 points Most recent by User_2025-02-03-19-30-01-975
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Automatically print or forward incidents from a reportContent I have a simple report that returns incidents assigned to a specific exit category. Is it possible for Oracle Service Cloud to: 1) run this report at 5pm ET on w…
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Actual Response TimeContent Hi, Need help to design a report which will give the actual response time of incidents. I checked couple of standard reports but all of them either give the Crea…
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How to add,hyperlink and export the sum of a columnContent Is it possible to extract the data from a calculated expression in a report with the hyperlink within RightNow. In this eg; I wanted to get the linewise data for… -
Replace count with text?Content Is there a way to replace a count for specific issue types with text? For example, If SPAM and DUPLICATE issue types appear on a report, then ignore the count fo… -
REPORT: Filter on response to one question, and include answers to other questionsContent Example: I have a transactional survey with 10 questions. I want to create a report that shows only the responses where question 5 = Yes I want the output to sho…
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show customer all incidents of colleguesContent Hello, within the customer portal there is an "support history" area, when you logged in with your customer account. This area displays all your incidents you ha…User_2025-02-03-19-37-39-407 34 views 5 comments 0 points Most recent by User_2025-02-03-21-53-19-701
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Why is my count coming out wrong?Content I have a dashboard that i am creating and I am trying to create and Standard Report with Chart This if for a team that calls our customer before we have a schedu…
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Report on Indexed PhrasesContent Is there a way to pull indexed phrases for an Answer or Incident? We have had to ask Support in the past (usually met with an initial "we can't do this unless so…User_2025-02-03-18-13-34-376 17 views 0 comments 0 points Most recent by User_2025-02-03-18-13-34-376
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Please deleteContent Please deleteUser_2025-02-03-19-49-57-702 12 views 0 comments 0 points Most recent by User_2025-02-03-19-49-57-702
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Finding status incident at a particular timeContent Hi, I have created a report where incidents join onto transactions so I can see what status a incident was (please see attached). My question is given a date as …User_2025-02-03-19-49-57-702 8 views 2 comments 0 points Most recent by User_2025-02-03-19-31-14-086
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Reusing reports for drill downsContent Good afternoon - First, apologies if this topic has been discussed and I was not clever enough in my searching to find the correct result. I have a pretty simple…
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Creatiing a report that show if the incident and Knowledge baseContent I am creating a report based on Incident table and Account table filtered by queue. Also shows if incident was escalated and to which queue. The trouble I am hav…User_2025-02-03-18-58-29-626 16 views 2 comments 0 points Most recent by User_2025-02-03-18-58-29-626
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Scheduled report limiting to 10,000 rows and not exporting all dataContent Hi, Scheduled report is limiting the data to 10,000 rows. I am getting the report sent over as .CSV attachment, the data is more than 10,000 rows but the report …User_2025-02-03-16-11-55-768 47 views 5 comments 0 points Most recent by User_2025-02-03-16-11-55-768
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Sort in Custom ReportsContent I'm not getting an option of Sort by Menu Sequence for Sorting for Custom Report. Can any one help that why is this option disabled? Version May 2017
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Count of categories and statuses not showing correctlyContent Hello, I created a report for some specific Incients. On this report I wanted to add two pie charts in which should appear the count of Categories and Statuses o…
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Remove downloads from a given IP addressContent I am using a basic 'answer usage' report that provides confirmation of the number of the number of visits and the proportion of the visits that resulted in downl…User_2025-02-03-16-56-52-129 25 views 2 comments 0 points Most recent by User_2025-02-03-18-13-34-376
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How to remove the Limit and Order section from filters?Content There is a limit and order section in filters screen which can be seen just above the search button and i want to remove that.Can someone help me to work on it? …User_2025-02-03-19-33-34-796 35 views 5 comments 0 points Most recent by User_2025-02-03-19-33-34-796
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Incident Address History tab with Quick Search behaviorContent Hi there, I’ve attached a quick video about what I’m trying to accomplish here. My question is: is there a way to make that Incident Address History tab "automag…User_2025-02-03-18-54-30-672 14 views 2 comments 0 points Most recent by User_2025-02-03-18-54-30-672
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Report with a filter on a column which is not a primary keyContent Hi everyone, To respond to my client's need, I activated the option "Email Address Sharing" to allow the creation of multiple contacts with the same email. The a…
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restriction of 'in list' operator in analytics reportContent Hi all, just would like to know, if there is any restriction related to the in list operator in Analytics, e.g. length of the parameter/value, or amount of param…