To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
-
Filter Column results on numeric values onlyContent HI, In my report I query a table that has alpha and numeric values. I want just to filter on numeric values. The plus side is that all the numeric values are in … -
Can we build a report to store previous values without a custom object?Content Hi I have 5 custom fields in Contact Object related to billing details. In the workspace, I have added a tab "Bill Details" with the custom fields. I would like … -
How to forward HTML Reports without the charts/graphs disappearingContent Hello We schedule a number of reports in HTML as ( unlike PDF) the data is provided in a continuous flow ( rather than having tables and graphs spread over a num… -
How to write a custom script to update a column in a report based on all values in another columnContent Hello I have used the following expression (rel_date_diff(time_billed.bill_date, incidents.created, 1) through response requirements to confirm how long it took …
-
Case sensitive report filteringContent I've been asked to identify contacts with initials in the first name field by returning any that don't have lower case letters in them. I have no idea how to ide… -
Report filter based on Logged in profileContent Hey, Is there a way to dynamically filter a report based on the logged in Profile? I have a requirement were a specific type of incidents should only be visible …
-
How to Divide Multiple Counts?Content I've been stuck with this problem for a few days and have searched fairly extensively to no avail. I have a series of columns that are counting IF statements. Fo…User_2025-02-03-18-51-09-741 37 views 2 comments 0 points Most recent by User_2025-02-03-18-51-09-741
-
Import contacts filesContent How can I load contact data from an Excel file to Rightnow? Attached an image where shows the header of my contacts Version Service cloud -
File uploadContent Hi everyone! How can I load contact data from an Excel file to Rightnow? Version Service CloudUser_2025-02-03-19-45-21-273 13 views 5 comments 0 points Most recent by User_2025-02-03-20-10-42-447
-
Mailing response report columnsContent Hi all, I am trying to determine the following: how to split soft bounces from the bounced (num _bounced) column in the Mailing_formats (mailing messages) table.…
-
Report Column function to calculate days between two datesContent All, As the title suggests, I'm attempting to use functions to calculate days between two dates, however I have not been successful to have the function return t… -
Adding exception when incident owner = No ValueContent Hello dears, Our management asked for a report showing all opened incidents on the system (both from the agent desktop and the customer portal) as well as their … -
Survey reports in one interface?Content Hi, Is there any way to report on surveys from different interfaces in one interfaces? For example - we have 22 interfaces with different languages - when I run …User_2025-02-01-07-03-13-295 26 views 2 comments 0 points Most recent by User_2025-02-01-07-03-13-295
-
Can We create a Gantt Chart with Hours as Unit of Measure on the X-axis (Values Axis)?Content I have made a custom object as Appointment (Child of Incident object). The Incident is assigned to the Servicing head who in turn assigns the appointment to one …
-
Can you use Custom Scripts to update incident data?Content Quick question, Is it possible to use custom scripts to update an incident if certain conditions in a report are met? If a value in Column 3 = X update status in…
-
How to add custom field "Restoration Time" into SLA configurationContent Hello Experts, When configuring an SLA we are able to define the "response time" and "resolution time" ,we also have one more SLA called "restoration time". We n…
-
A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…
-
A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…
-
Reporting when answers are PublicContent I want to be able to report when an answer is created, and again when the answer is set to Public. We refer to this change as being published, which often differ…User_2025-02-01-08-40-26-447 22 views 12 comments 0 points Most recent by User_2025-02-01-08-40-26-447
-
Report on broadcast mailing open rates by deviceContent Our marketing team has asked for a report on open rates on emails by device/OS I know you can do this for web pages, but can't find any tables that store this fo…
-
Filter IDContent Hi, I'm working with a report on customer portal and I need to use a filter, part of the requirement is to pass the filter ID. My question is how can I find a re… -
Create a graphic report showing # of contacts aggregates by agentContent How can I create a graphic report that shows me the number of contacts aggregates by agent? Edited by eleep to have a more specific subject title.
-
Report of 2 survey questions in one surveyContent Hi community, I am having an issue here and I tried a lot of different stuff but unfortunately I cant get it running - hope you guys can help! We have a survey i…User_2025-02-03-17-27-31-522 14 views 6 comments 0 points Most recent by User_2025-02-03-17-27-31-522
-
Contacts´s report captured by agentContent Hi! Good morning, I´m generating a report that shows me the number of records that each agent makes, In my report musthave the total of the records captured in o…
-
Agent duration in current statusContent We regularly use the standard Service Cloud Current Chat Agent Statistics report to monitor our team activity. However, I am curious if anyone knows how I might …User_2025-02-03-22-12-27-452 24 views 4 comments 0 points Most recent by User_2025-02-03-22-12-27-452
-
Report Layout by Date.Content HI All I am working on a Layout of a report, What I have now and what i am trying to do is... What i have now Per dispositions, = Month,Total count, % of Total (…
-
Default header and footerContent Is there a way to set the default header/footer for all new reports. Currently when you create a new report, the CurrentDate is in the header and PageNumber and … -
Calculation of date between a rangeContent Hi, We have converted SRs from our legacy system to the OSvC recently. I need to create a report which can show how many incidents were created between a time fr…
-
Report to do with Chat handle times.Content Hello everyone! You all were so helpful last time, maybe this will be a winning shot again. I am looking for an OOTB report that Will tell me how many chats were…User_2025-02-03-19-20-35-072 24 views 3 comments 0 points Most recent by User_2025-02-03-19-20-35-072
-
I need a list of complete report and analytics for Oracle Service Cloud with detailsContent Hi, for a client RFP, I need a complete list of reports and analytics for Oracle Service Cloud. Besides that, I need some details about each report, for example …