To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Incident Closedby ReportContent Hi Gurus, How to capture the closed by account in reports? I tried to get it from transaction table using Description equals 'Closed' filter. But no luck. Thanks… -
How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro…User_2025-02-01-08-41-04-877 41 views 7 comments 0 points Most recent by User_2025-02-01-08-41-04-877 -
How to Report on Organization HeirarchyContent Morning everyone! I need to know how I can easily create a report based off of one clients Hierarchy. I have one major client which we will be assisting many of …
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Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. …User_2025-02-03-19-33-02-045 37 views 4 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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Report for time assigned to incident queue?Content I am looking to create a report that will show how much time has elapsed between queue transitions. For example, an incident is created and assigned to a L1 queu…
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Incident Effectiveness ReportContent Hi everyone! I am attempting to build a report that shows the following criteria: Of all incidents CREATED during a date range, how many were marked Solved withi…
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Report exceeds query size limit.Content I have created a custom chat report using tables Chats / Chat Events / Accounts. The reason the Accounts table is being used is so I can filter by group. I am al…
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report for open answers survey question with possibility to filter on CSAT questionContent We have created a report that shows us the open answer to our survey (see definition attached). However, we want to be able to filter the results on the results …
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?User_2025-02-03-20-11-26-342 33 views 2 comments 1 point Most recent by User_2025-02-01-08-14-04-387
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File attachments in ReportsContent Hi Is there a way to include file attachments from incidents, contacts, organisations, etc, and file attachments from a custom widget on to a report? thanksUser_2025-02-03-18-57-52-212 59 views 2 comments 0 points Most recent by User_2025-02-03-18-57-52-212
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How to report on undeliverable emailsContent I'm looking to get a report together that shows me all outbound emails that have come up as undeliverable in the audit log. This is only the emails that have gon…
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How to show a calculation output just one time (not in a column for every record)?Content Hi, EXAMPLE: We have a report that has a calculated column of "Total Time" (sum (......)), and another calculated column of "Total Quantity" (another sum (......… -
How to Run Reports when Workspace button is clicked?Content We are trying to simplify the process of sending a report out via email. We are looking to find how we can establish work space rules so when a button is clicked…User_2025-02-03-20-45-37-227 63 views 3 comments 0 points Most recent by User_2025-02-01-08-29-25-648
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Which date filter to use?Content Hi there I am a little unsure about which date filter to use within one of my reports. I am setting up a scheduled report which will run at 6.00pm daily. But it …User_2025-02-01-08-29-25-648 29 views 1 comment 0 points Most recent by User_2025-02-03-19-34-13-477
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Organisation hierarchy - how to view all in one report?Content Hi everyone We are trying to clean up and re-organise some of our data (the downside of a data import process) and i would like to see one report where I can est…
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…User_2025-02-03-17-20-03-936 43 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035
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Count of Incident that never escalatedContent Hi Team, Does any one know how can get the total cases that never been escalated? & How can write "NOT IN" as a expression in a column Appreciate your help in ad…User_2025-02-03-19-26-48-025 25 views 2 comments 0 points Most recent by User_2025-02-03-19-30-01-975
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KB Analytics presentation from Texas User Group meetingContent KB Analytics presentation from TUG meeting
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Reporting questions from Texas User Group meetingContent There were a number of questions regarding reporting and Vimal has provided some resources: Performance best practices whitepaper (and corresponding Modern Servi…
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Multiple calculations for different interfaces in one report - handling timesContent Hi there, I am hoping someone may be able to help me with a report. I have a report which shows me all open incidents by 'brand' - we have separate interfaces fo…User_2025-02-01-08-29-25-648 13 views 3 comments 0 points Most recent by User_2025-02-01-08-29-25-648
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Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, Mohan
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Recent search reportContent Hi All, Please find the attached screenshot.can we remove the recent searches in the Report.? Thanks, MuthuUser_2025-02-03-18-29-17-316 31 views 1 comment 0 points Most recent by User_2025-02-03-19-26-48-025
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Restricting Report by ageContent I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our S…
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List of reportsContent Does anyone have a list of OOTB reports that we can share with customer ?
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How to learn Complex reporting in RightnowContent Guys, Can anyone suggest me what is best practise to learn Rightnow reporting stuff. Do I need to learn SQL for better understanding or what is best way where I …User_2025-02-03-19-26-48-025 38 views 4 comments 0 points Most recent by User_2025-02-03-20-16-45-224
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8… -
Day of Week Report - Removing Alphabetical OrderingContent Hi everyone, I have attached a picture of a custom report I have built to show the number of chats requested, by day of the week, for any date range. However, wi…
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customer thread count when the last status was pendingContent Hello Team, I have to create two column in the same report based on the below condition:- 1. I want to calculate the average time when the status was in pending …User_2025-02-03-19-26-48-025 34 views 2 comments 0 points Most recent by User_2025-02-03-19-26-48-025
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If Incident created due to reply to expired incidentContent In conjunction with my post here https://cloudcustomerconnect.oracle.com/posts/1c3dfa733a, I am trying to find a way to identify incidents that were responded to…User_2025-02-03-19-28-20-911 36 views 2 comments 0 points Most recent by User_2025-02-03-19-28-20-911
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Removing white space from reports (columns)Content Hi, I am trying to remove some extra space from my reports which I think is caused by the length of the report title maybe. I've attached a screen print showing …User_2025-02-01-08-29-25-648 41 views 2 comments 0 points Most recent by User_2025-02-01-08-29-25-648