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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Enter a value of more than 40 characters in a custom fieldContent Hello guys, I want to populate a list of values in a custom field that are like 120 or 200 characters, wanted to know how I can add as I only allow a maximum of … -
Custom Fields in WorkspaceContent I've reviewed the data dictionary and don't belive this is possible, but I figured I'd check before ruling it out. I'm finding it difficult to review each worksp… -
Difference between primary and secondary search report in workspaceContent Hi All, For all the lookup fields in workspace we have a primary search report and secondary search report associated with them. Can someone shed some light on w…User_2025-02-03-19-26-07-181 23 views 2 comments 0 points Most recent by User_2025-02-03-19-26-07-181
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Use Message Base Key as Column Header in ReportContent Having no knowledge of PHP, I've tried to **** around with stuff like $rows[0][0]->val = and: ac_msg_item_byname("****_****"); } ...without success. The goal is …
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Adding AHT to reportContent Hi I have hit a bit of a stumbling block with a custom report. I have attached a Word document showing a few screen prints and some of the definitions I'm using.…User_2025-02-01-08-29-25-648 23 views 6 comments 0 points Most recent by User_2025-02-03-17-30-34-841
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Copy Cell to Clipboard in Record LayoutContent I am unable to get a report in Record layout to allow my users to use the 'Copy Cell To Clipboard' function as expected. This works fine in Tabular layout. Expec… -
Correlative number starting with predefined valueContent Hi I wanted to know if there is a way to include a column in a report that could show a correlative number, starting with "40" (for example, agent don't define i…
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Checking if contacts exist using an external listContent I have an external list of contacts and I would like to find a way to run a report that used that list to look up the contacts in Right Now to see if they alread…User_2025-02-03-19-34-13-477 33 views 2 comments 0 points Most recent by User_2025-02-03-19-34-13-477
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Data Dictionary ReportContent Hi, is there any way to create a Data Dictionary report with detail and hierarchy to export?
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QlikviewContent Has anyone used QlikView to build dashboards using an API?
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Calculating FCRRContent Hi I have gone through other posts about this but have not been able to find the answers. I am trying to calculate the first time resolution rate for incidents t…
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Defining a 'Group Date' for a variable in ReportsContent Hi Friends, For a variable type ‘Predefined List’ with the list name as 'Group Date', the values can be sliced to the most up to Year/Month/Day/Hour. Is there an…User_2025-02-03-19-33-30-493 47 views 6 comments 0 points Most recent by User_2025-02-03-19-33-30-493
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Retrive Logged account info in custom report scriptContent Hi guys, I have a incident report that use a custom script. I need to retrive some custom fields from the loggend account to use in the script to build the repor…
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Extract Banner flag text for all incidentsContent Hi All, I'm after a simple report to extract all incidents where the banner flag has been used (regardless of importance) and text entered/deleted. Doesn't seem …User_2025-02-03-17-27-27-912 20 views 4 comments 0 points Most recent by User_2025-02-03-17-27-27-912
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Help with reporting incidents by date last updated without the timeContent Hi, I've been attempting to create a report that lists the number of incidents in a specific status by the date they were last updated. I've been having an issue…
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chat_agent_performance_intervalsContent Hi ! We are in the process of creating reports to show an agents total logged in time total time spent chatting (they can handle two chats at the same time) tota…User_2025-02-03-21-49-43-585 24 views 3 comments 0 points Most recent by User_2025-02-03-21-49-43-585
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Report control in Workspace - Tab Number OverviewContent Hi, Is someone able to point me in the right direction, I have seen previuosly a setting which enables the tab in the workspace to show a overview number that is…User_2025-02-03-16-21-51-976 28 views 2 comments 1 point Most recent by User_2025-02-03-16-21-51-976
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Show answer ratings and feedback in one reportContent Hi, is it possible to show the answer rating (we use star rating 1-5) and the corresponding comment/Incident if any in a report? We would like to see the rating …
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Report Archive Best PracticeContent I have over 1,000 reports to archive. I need to ensure only Full Access users have access to view/copy/execute these reports. Is there a way to limit user permis…User_2025-02-03-18-49-47-601 30 views 1 comment 0 points Most recent by User_2025-02-03-22-16-06-242
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor…
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Apostrophe in ROQLContent Hi Gurus, We have to use the value which has apostrophe in it in ROQL. Use case like , we have a country name Cote D'ivoire. We have to pass this value as an arg… -
String Replace Function in ReportContent Hi, I want to replace a character in a string in a report column. In the string function, I do not see string replace function? Since I have to access the report…
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Returning a percentage of random incidentsContent Hi, I was wondering how I could only display, for example 25%, of the total returned incidents in a report? Ideally they would be random. The situation is for a …User_2025-02-03-19-34-13-477 37 views 3 comments 0 points Most recent by User_2025-02-03-19-34-13-477
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Keyword search reportContent In the keyword search report, there's a column called result_list. It's a list with answer's IDs. I want to create a second level on this column, this seconde le…
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Dynamic Text FieldContent How do you add a dynamic text field to a report such as Record Count. I created a text field in the footer and used the following text 'Record Count: {NumberOfRe…
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Capture form validation errors?Content Hello, I was wondering if there's a way (or report I've yet to find) that shows how many form validation errors users are seeing when they click to submit a form…User_2025-02-03-18-51-27-620 40 views 0 comments 1 point Most recent by User_2025-02-03-18-51-27-620
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Help with ExceptionsContent I have made a copy of report id 9 (responded) and have added a drill down level. Within the drill down level, I have columns for the incident ref no and subject.…User_2025-02-03-20-01-41-735 39 views 4 comments 0 points Most recent by User_2025-02-03-19-26-48-025
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How to Define the Field w/ the Focus in Search Filter WindowContent My apologies if this has already been asked. As an example, in the image below, I want the "Name" field to have the focus/emphasis so when I launch the search I …User_2025-02-03-17-55-46-643 21 views 2 comments 0 points Most recent by User_2025-02-03-17-55-46-643
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Report logic - Show different field values dinamically in one same report columnContent Hi Is it possible to make a report that in the same "column" it can show two different column (field) values according with a condition? My specific requeriment …
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Identifying contacts without incidentsContent Is anyone aware of a standard report that identifies contacts in the system who do not have any incidents associated with them? Additionally could you see a list…