To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor… -
Apostrophe in ROQLContent Hi Gurus, We have to use the value which has apostrophe in it in ROQL. Use case like , we have a country name Cote D'ivoire. We have to pass this value as an arg… -
String Replace Function in ReportContent Hi, I want to replace a character in a string in a report column. In the string function, I do not see string replace function? Since I have to access the report…
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Returning a percentage of random incidentsContent Hi, I was wondering how I could only display, for example 25%, of the total returned incidents in a report? Ideally they would be random. The situation is for a …User_2025-02-03-19-34-13-477 37 views 3 comments 0 points Most recent by User_2025-02-03-19-34-13-477
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Keyword search reportContent In the keyword search report, there's a column called result_list. It's a list with answer's IDs. I want to create a second level on this column, this seconde le…
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Dynamic Text FieldContent How do you add a dynamic text field to a report such as Record Count. I created a text field in the footer and used the following text 'Record Count: {NumberOfRe…
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Capture form validation errors?Content Hello, I was wondering if there's a way (or report I've yet to find) that shows how many form validation errors users are seeing when they click to submit a form…User_2025-02-03-18-51-27-620 43 views 0 comments 1 point Most recent by User_2025-02-03-18-51-27-620
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Help with ExceptionsContent I have made a copy of report id 9 (responded) and have added a drill down level. Within the drill down level, I have columns for the incident ref no and subject.…User_2025-02-03-20-01-41-735 43 views 4 comments 0 points Most recent by User_2025-02-03-19-26-48-025
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How to Define the Field w/ the Focus in Search Filter WindowContent My apologies if this has already been asked. As an example, in the image below, I want the "Name" field to have the focus/emphasis so when I launch the search I …User_2025-02-03-17-55-46-643 21 views 2 comments 0 points Most recent by User_2025-02-03-17-55-46-643
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Report logic - Show different field values dinamically in one same report columnContent Hi Is it possible to make a report that in the same "column" it can show two different column (field) values according with a condition? My specific requeriment … -
Identifying contacts without incidentsContent Is anyone aware of a standard report that identifies contacts in the system who do not have any incidents associated with them? Additionally could you see a list…
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Removing Last 2 Digits From a ColumnContent I currently have a custom field that is 4 numerical digits long, but I need to run a custom report that strips the last 2 digits off of the field; I need to keep… -
Report for Task auditContent I have a requirnment where i need to show the number of days of the status for which the task was in. thanksUser_2025-02-03-20-54-10-439 26 views 12 comments 0 points Most recent by User_2025-02-03-20-54-10-439
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Answers Search ReportContent Hi, is there any report that shows me: - Most common words searched in the customer portal and in the KnowledgeBase Widget - Most common answers accessed Thank y…User_2025-02-03-20-37-56-957 25 views 2 comments 0 points Most recent by User_2025-02-03-20-37-56-957
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Reports in tst siteContent Wanted to solicit input pertaining to my Idea from last month (http://communities.rightnow.com/posts/14a18bdb64) regarding scheduled reports on the tst site. Asi…User_2025-02-03-21-53-19-701 26 views 2 comments 0 points Most recent by User_2025-02-03-21-53-19-701
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Category/Subcategory Report "multiple" as a valueContent We created a report to pull out all Answers by Category and Subcategory including different Categories/Subcategories for the same answer. We were able to yield t…User_2025-02-03-16-32-37-376 25 views 4 comments 0 points Most recent by User_2025-02-03-16-32-37-376
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How to add "Average Response Time" to "Agent Performance - Detailed" ReportContent I can add this field to the report with no issue (it's found here: Data Dictionary> All Tables>Stat(s)>Average Response Time) But when I run it, it says I'm tryi… -
report identifying all reports using a specific fieldContent Is there a report that will provide me all reports that are accessing a specific field? (joins, filters, columns in the report itself) ie show me all reports tha…
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Chat Exception Report HelpContent Hello, I am trying to create a chat exception report...any help is greatly appreciated. Chat hours = 8:30 am - 5:00 pm ; Monday - Friday What hours within this w… -
Linking to Quick Search Report from Parent ReportContent I'm trying to get a quick search report to open an incident directly from a parent report. What is happening is I click the link (Ref Num) on the parent report. …
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Visitor event TABLE in data dictionaryContent Can someone tell me the purpose of this table? It has some columns in it that I would find useful but it does not appear to have data. My desire is to understand… -
Set Value of filter from value on workspaceContent The use case is to pass the value of the service product on an incident to the report used by the agent to search the knowledgebase. How would I accomplish this?…
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Where to monitor how many sessions used and how many leftContent I need to monitor the site status. I know I can get the information about the current service status and historial service status through VCIO while where I can …User_2025-02-03-20-13-40-492 35 views 2 comments 0 points Most recent by User_2025-02-03-21-53-19-701
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Label report on Categories and DispositionsContent Is there a way to create a report that will show the categories and dispositions in each language with the interface as columns? So far I have only been able to … -
Linking Answer Product to Service ProductContent Good Day, We have a Custom Object that linked to Service Product but we would like to find a way to do reporting that requires us to do a join between the servic…
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Categories in OrderContent Does anyone know if it is possible to build a report that displays Categories in the order they are listed in the 'Product/Categories/Dispositions' section? I've…User_2025-02-03-20-02-06-095 25 views 2 comments 0 points Most recent by User_2025-02-03-21-53-19-701
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Report Scheduler - How to join 'Email To' field in reportingContent Where is the 'To' field in the report scheduler? I need to write a report that tells me the email address that scheduled reports are being sent to. Regards... Co…
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Automatic Wildcard searchContent Hi Gurus, Can we include asterisk ('*') in font and back of the search content automatically? For Ex: If we enter 'Russel' in the search box, it should returns J…
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Displaying data based on SLAContent Hi community :-) Some background info: We are working with a special queue assignment where the agent needs some info from another department. If the agent assig…
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Linking Question Sessions with relevant Incident responseContent Hi all, We send an agent satisfaction survey every time an incident is closed. With AAQ/Email incidents, this is when we have sent a response. The customer can r…User_2025-02-03-16-16-07-671 32 views 9 comments 0 points Most recent by User_2025-02-03-16-16-07-671