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Reporting & Analytics for B2C Service
Discussion List
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Custom object as a drop down filterSummary Workaround solution for Drop down filterContent I have custom object BallotExclusion linked to contact object. In report filter, I need to show Exclusion reason …User_2025-02-03-16-53-11-440 22 views 0 comments 1 point Most recent by User_2025-02-03-16-53-11-440 -
How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions.Summary How can I get my report to display only unique values instead of having multiple rows with the same value?Content Hi All Business Use case: Incident Quick search… -
INC_PERFORMANCE TABLE - CREATE TO FINAL RESOVLE DISCREPANCYSummary INC_PER TABLE SHOWS CREATE TO FINAL RESOVLE SHOW CORRECT DATE WRONG AGENTContent Agent X - closed incident 10/13/2020 Customer - updated incident Agent Y - close… -
How to Filter Assigned field in Task Report(Inline Edit) based on Logged WiseSummary is there any way to only Filter Assigned field data based on the logged in.Content Hi All We have a use case , Area Managers will be reassign tasks to Service En…
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How to restrict Completed Tasks in-line edit for Assigned field.Summary It is not possible to restrict Completed Tasks in-line edit for Assigned field.Content Hi All Business Scenario: Auto Tasks ( Travel to Customer and Replace FR m…
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Display filter value as output in a rowSummary display value passed in a filter, as output in a rowContent Hi all, We have a report to lookup contacts by it's c_id. The requirement is that even if no contact …
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Daily rolling 7-day averages?Summary Is it possible to create a report showing prior 7-day rolling averages for a metric, by Day?Content Hello - I'd like to create a report that presents a daily rol… -
Need to validate out of box FCRR usefullnessSummary We need to determine if we can use the out of box FCRR Infolet formula for Agent FCRR or we need to customize to meet our definitionContent The current out of th…
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Looking to find a the table that hosts text result for graph reportsSummary in an Infolet report - Current Backlog, there is a column showing Open Incidents and Responded. I am looking for the associated table. msg_lookup is a command bu…
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Agent Total Response Time field discrepancy: exact definition please?Summary Unclear on the discrepancy between this value, and the datediff from session creation to agent engagementContent In building some basic chat reporting, I want to…
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…
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Is there a way to hide / remove the limit and order options for a report?Summary Need to be able to limit the number of records that an agent can see with a blank search using a custom contacts quick searchContent The quick search is useful t… -
Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul… -
All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an…
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what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…
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Agent Overview InfoletsSummary Agent Overview Infolets - showing "1 Record"Content I am fairly certain I know this "1 Record" means the report is bulling back 1 record with the intended total …
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Hide row if column contains a duplicate valueSummary Hide row if column contains a duplicate value in incident ref # columnContent Hi all. We have a report used by numerous agents. The report has a drill down based…User_2025-02-01-08-17-38-818 55 views 8 comments 1 point Most recent by User_2025-02-01-08-17-38-818
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List Filter for a Text Custom FieldSummary Docked Filter to allow the user to use a drop down for a text custom field in a reportContent Hello all, Looking for some creative solutions here - I have a text… -
View what emails were sent by Connect PHPContent Hi, We send emails using the public mail API - is it possible to get an audit of what emails were actually sent? So let's say we had code to send to 100 email ad… -
Need to capture 2nd thread response date/time in report columnSummary Need to capture 2nd thread response date/time in report columnContent Hey All, There is three response sent to the customer. I want to capture the 2nd response d…
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Unordered Column in Custom ReportSummary Report Columns Do Not Display In OrderContent Hi, I created custom report and added column in order way in which they display output to agent. I ran report and d… -
Custom scripts to access controllers and modelsContent Hi, Can the scripts in reports access controllers/models from the custom portal? I'm trying via cUrl (and failing) so was wondering if there was a better solutio…
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Report to display Severity UpdatedSummary How many times severity updated for a incidentContent Hi, We have business requirement to get number of times severity got updated for one particular incident an…
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Passing Run-time selectable Date Range Filter to Custom Script of the ReportContent I have passed the run-time selectable date range filter to Custom Script of the Report. I have taken the FROM date and TO date in two variables convertiing epoch… -
Aggregate functions last() is not working as expectedSummary last() should return last row of the data set, but it is fetching all the records.Content Objects : a) Incident b) CO.AuditLog (Custom Object). Joining Relations…
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Returning More than 10k Records on Scheduled ReportContent All, We have a report that runs every night that displays new records created in one of our custom objects in the past 24hrs. This report emails itself to a hand… -
Time in statusContent For a given incident ID - what is the easiest way to show how long it has spent in each status Not status type - each status
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Forward reports using non-default mailboxSummary Looking for a way to optionally forward analytics reports from a mailbox other than the default for that interfaceContent Being able to send specific types of re… -
Setting up multiple reporting schedules for different time periods within the same day.Summary Unable to change VRL_HARD limit, needing a workaround.Content Hi, I need to craft several reporting workarounds to report on previous days data via scheduled run…
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Report: Queue-Change - Exclude resolved IncidentsSummary Hey @ all. I'm still creating a report to get the correct count of incidents which leaves a queue unresolvedContent Hey @ all. i wanna show my Managers what happ…User_2025-02-07-09-56-35-224 32 views 4 comments 1 point Most recent by User_2025-02-07-09-56-35-224