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Reporting & Analytics for B2C Service
Discussion List
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Ask A Question ReportSummary Report SummaryContent Hi, I would like to ask if there's a way to get all the data from Ask a question in customer portal? Basically, we set it up as a Pre-chat … -
Exceptions don't work after the script processing has runContent How do I make exceptions work when I have a custom script processing the rows? Should it still work because I can't make it work So let's say I have a column tha… -
Show Percentages of crosstab column Total?Summary Need help creating a view that show trending over time (daily, weekly etc) in the % split of our Product IDs..Content I know this is possible but seem to be unab… -
Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…User_2025-02-03-16-53-11-440 61 views 5 comments 1 point Most recent by User_2025-02-03-16-53-11-440 -
Real Time Reporting - Incidents Received, Resolved, Longest time in QueueSummary Real Time Reporting - Incidents Received, Resolved, Longest time in QueueContent We've been tasked with creating Real Time Reporting (or as close to real time as…
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Remove Report Name While Exporting in BUI versionContent is there any way to Hide/Remove report name while exporting in BUI? in .NET version we have check box which allow user to remove report name in output but not op… -
Creating a more visually pleasing roll-up viewSummary Would like to create a report where the roll-up heading is shown as a single field in column 1.Content I'm trying to create a report that looks like the left sid…User_2025-02-03-18-15-20-995 31 views 0 comments 1 point Most recent by User_2025-02-03-18-15-20-995
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remove agents from report when they have not logged in during the time periodSummary We have a report that shows logins, duration, and average for agents, but we don't want to see agents who have not logged inContent I am having an issue with a r…
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Dashboard Filters Not Updating As ExpectedSummary I am trying to make updates to some dashboard report filters and they are not being saved and/or are somehow holding on to previous settings.Content I am trying … -
Get filter value in Custom scriptSummary Fetch the filter value in ReportContent Hi, We are trying to fetch the filter value from the report into the custom script. Please let me know how to execute the…
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Search for incidents containing specific words or numbersSummary Report not finding all incidents containing specific word or numbersContent Hi! I hope you can help me figure this thing out. We have a report where agents can s…User_2025-03-10-21-27-49-962 63 views 15 comments 1 point Most recent by User_2025-03-10-21-27-49-962
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Initialisation script does not runContent Hi, In the initialisation part of the report, where we can add scripts - the script no longer runs. There are several reports this affects. It was working fine u…
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Embedded report in workspace - no table join - pass search variable?Summary Pass a variable from one table into an embedded workspace report to present data from an un-joined tableContent We have two custom objects that do NOT have a rel…
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Gantt chart & date formatContent It seems the gantt chart only supports date format DTF_SHORT_DATE Has anyone ever managed to get another date format working with Gantt charts? I tried the obvio… -
Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …
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Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? Thanks
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Using hierarchy in a runtime filterSummary Creating an if(expr & expr,1,0) filter using prod_hierarchy.idContent Hi all Just wondering if anyone knows the answer to this one I tried a few things but I'm u…
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date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJ
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo…
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How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field…
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How to check against previous cell/row and highlight rowContent Hi, I am using custom scripts in my report. One column I have values as below: * A * B * B * C * C * C * D * D * D * D I would like the row to be a certain colou…
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Aggregate functions first() or last() do not work as expectedSummary first() should return first value of the aggregated column, but if the value is No Value, it actually returns the next value that isn't No ValueContent Here is h…
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IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…User_2025-02-04-21-50-34-975 57 views 24 comments 1 point Most recent by User_2025-02-01-08-17-55-035
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Report linking not workingSummary I tried to link to reports but for some reason, the linked report is not showing any dataContent Hello, I have been trying to link two reports in vain. I have de…
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Filtering on phone field, ph_home_raw, exceeds query size limitationSummary Why does filtering on ph_home_raw analyze so many rows compared to ph_homeContent When I filter on ph_home, the Analyzer tells me that the estimated number of an…
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Make non-root table editableContent Hi, I have a custom object. There's a field in this object called SelfReference which has a relationship with the ID of the same object i.e. it self references. …
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Incidents with No Appended AnswerContent Hi all, Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" wh… -
Data import in MON-YY format - has to be stored as text - how can it be converted in reportSummary I have issues with converting a text field to a date field in format MON-YYContent I have a file I need to manually import and it has a date value in the MON-YY …
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Report to show categories in the exact same order they are listed under Products/Categories/DispositContent Hi, As the title suggests - I need a report to show categories in the exact same order they are listed under Products/Categories/Dispositions I've tried ordering…
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Keyword Search for Customer Entry FieldsSummary I'm trying to create a report where I can search only the customer entry for certain keywordsContent I'm trying to create a report where I can search a keyword f…User_2025-02-01-07-43-22-355 34 views 9 comments 1 point Most recent by User_2025-02-03-22-07-33-802