To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for Fusion Service
Discussion List
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How can we identify the reports that are using a Custom Subject Area?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: There is a way to find the reports that are using a Custom Subject…Ionel Spaloghe-Support-Oracle 21 views 1 comment 0 points Most recent by Ionel Spaloghe-Support-Oracle -
Data Model of Contact and Account EntitiesHi, Please advise how to get the data model of Contact and Account Entities. We referred Doc ID 2154413.1 but it was of no use. if ER diagram cannot be accessed, then an… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
View the Milestone Due Date's Time in OTBISummary: How do I get the time stamp of a milestone's due date? Content (required): I need to present in a report the difference between the current time and the milesto… -
OTBI - How to get Person_Number for 'People Center Requests' -> 'Primary Point of Contact'?Summary: I am building an OTBI Analysis for Helpdesk Aged Tickets using Subject Area "Service - CRM Service Requests Real Time". How to get Person_Number for the Primary… -
Chat report by Activity level by DaySummary: Is there a chat report that shows the most active time of day and can graph it for me? Content (required): Interval, month/.day/hour (not inclduing weekends) an… -
remove rows with 0 value from reportSummary: Remove rows with 0 value from report or remove weekend dates/Saturday and Sunday days only. Content (required): reports Version (include the version you are usi…
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How to pass date to ESS Job for Oracle BI reportSummary: We have created a report that takes start and end date as mandatory parameters in the format (MM-dd-yyyy). When we run this report from Analytics Catalog page t… -
Actionable infoletSummary: Actionable infolet Content (required): Hi, Is it possible to build an actionable infolet for Service request? Version (include the version you are using, if app…
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Omni Channel - Events ReportSummary: Omni Channel - Events Report Content (required): 1. Omni Service Request and Queue Assignment performance Tile This report would help SR admin to know what is t…Venkataraman Ramakrishnan-Oracle 32 views 0 comments 0 points Started by Venkataraman Ramakrishnan-Oracle
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BIP performance recommendations guide v1.0 for FA SaaS (2800118.1) is available on MOS PortalSummary BIP Performance Recommendations Guide is intended for FA SaaS BI system integrators, BI report developers and admins. It covers advanced performance tuning techn…
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Add otbi report in a DCS appContent Hi, We are trying to add OTBI reports in a DCS application. We tried using iframe using the analysis URL but are only able to view the report data if I am logged…
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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How to create a report on the Position Entry DateContent If we don't use the seniority dates, is it possible to create a report to capture the Position Entry date for the employees? Thanks!
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Message content not displaying in exportContent Hi, I have created a report with the subject area "Service - CRM Service Request Messages Real Time" and bringing back the message content "Service - CRM Service…
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Unable to create a new analysis in OTBIContent Hello everyone! I am writing because I am observing an unexpected behavior in OTBI. I have two users with the same roles: the first one, by accessing otbi, is ab… -
Action Plan reportingSummary Need to create a report showing actions due in a given period.Content Hi, I was wondering if anyone could help me out with a report I have to create around actio…
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How to invoke OTBI report from Service Request pageSummary How to invoke OTBI report from Service Request pageContent We have requirement to launch the OTBI report from Service Request Summary page. Did anyone work on su… -
Category Name for HRHDContent We are implementing HRHD and I'm in the process of building reports. I've found Category ID works in the "Service - CRM Service Requests Real Time", but I can't … -
HR Help desk - adding Level 3 of Org hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…