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Responsys
Discussion List
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Streamlining eCommerce Journeys to Deliver Seamless Customer ExperiencesJoin us to discover how eCommerce journeys are being reimagined-reducing friction, cutting down cart drop-offs, and creating smooth, connected experiences. Explore how y… -
Webinar: Ready to unlock the power of AI in your Responsys marketing strategy? [June 12]Ready to unlock the power of AI in your Responsys marketing strategy? Join us Thursday, June 12th to discover how to leverage AI features that are available now in Respo… -
Power Hour Webinar: A Deep Dive into Responsys Gen AI Feature [July 10]A Deep Dive into Responsys Gen AI Feature Join us for a brief overview of the best practices, trends and strategic insight across the various Responsys GenAI features, l…
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Product Notice: Mandatory Re-Authorization of Facebook Lead Ads (FBLA) Integration [May 20, 2025]Overview Oracle Responsys will rotate the OAuth credentials that secure the Facebook Lead Ads (FBLA) Integration during the May 2025 Update. All customers who have FBLA …
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Power Hour Webinar: Mobile Messaging Mastery - Winning Customers with Push & WhatsApp [June 2025]Mobile Messaging Mastery Unlock the power of Responsys Push and WhatsApp to turn mobile moments into revenue—reach customers where they are, when it matters most, with m…
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Power Hour Webinar: Mastering Responsys APIs [June 5]Mastering Responsys APIs In this Power Hour, you'll get an overview of our Responsys API capabilities to better understand when to use them, how to test them, asynchrono…
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Power Hour - Web Push: Drive Instant Engagement with App-Free Web Messaging [May 22]Web Push: Drive Instant Engagement with App-Free Web Messaging Join to learn more about Oracle Responsys Web Push: real-time, opt-in messaging that can deliver time-sens…
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Oracle Responsys - 25B Release Overview [May - June 2025]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 3 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
Power Hour Webinar: Audience Designer - Smarter Segments, Less Effort [May 8]Audience Designer: Smarter Segments, Less Effort. Join us to review the benefits of leveraging Responsys Audience Designer which will allow you to create micro-filters, …
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Webinar: Understanding Email Deliverability: Key Factors & Key Issues [May 2025]While some things are indeed out of your control, businesses can still do a lot to impact their email deliverability. To be successful, they have to understand the facto…
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Migration of My Services to Cloud ConsoleMigration of My Services to Cloud Console Please be advised that your Responsys subscription service management user interface will be migrated from the My Services Clou… -
🚀 Are you ready? Our Responsys Power Hours are launching!We are excited to introduce you to the Responsys Power Hour customer series! These sessions will help reintroduce you (or introduce you!) to the power you already have a…
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Power Hour: Maximizing Responsys - Supercharge Your Marketing with What You Already Own [On-Demand]We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys …
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Oracle Responsys - 25A Release Overview [Feb - Mar 2025]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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On-Demand: Unveiling the Future of Oracle Responsys: Product Vision, Enhancements [Feb 2025]Join us in this exclusive 45-minute live webinar to discover how Oracle Responsys is evolving to help you deliver personalized, cross-channel campaigns at scale. Gain in…
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On-Demand: Critical Apple Mail Changes - What to know about the iOS 18 Update [Feb 2025]For the average brand, Apple Mail is where the majority of their email marketing campaigns are opened by their subscribers. For some, it can be upwards of 80%. So, Apple…
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Webinar Alert: The Biggest Shifts in Email Marketing Trends for 2025 [Feb 2025]The turbulence of the past few years has heavily influenced recent email marketing priorities and is shaping the trends that will dominate 2025. We can see those shifts …
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Support for OAuth Credentials with Adobe Analytics IntegrationResponsys now supports OAuth credentials with the Adobe Analytics Integration. As of December 19, 2024, OAuth credentials support is enabled for all customer accounts cu…
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Power-Hour: Holiday Preparedness: Mastering B2C Email Campaigns & Deliverability Webinar [Nov 2024]Holiday Preparedness: Mastering B2C Email Campaigns & Deliverability Webinar [Nov 2024] Join us for an exclusive session on mastering holiday email campaigns with Oracle…
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Product Notice: Alert Related to Chrome and Firefox's Distrust of Entrust Certificates [Nov 2024]Distrust of TSL Certificates (AKA SSL Certificates) Signed by Entrust Recently, Google Chrome and Mozilla Firefox browsers announced their browsers will stop trusting TL…
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Product Notice: Oracle Responsys 2024 Holiday Preparedness UpdateWhat Did 2023's Holiday Season Look Like For Responsys? 2024 Holiday Preparedness Summary Over the past few months, the Responsys team has completed several major infras…
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👉️ Customer Briefing Alert: What’s New with Responsys (24ABC)What’s New with Responsys + Holiday Trends & Tips Now available on-demand: We'll share an overview of the latest Responsys 24 A/B/C release features and then dig into so…
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Oracle Responsys - 24C Release Overview [Sept - October 2024]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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Webinar Alert: Building Customer-Centric Programs within Responsys [Sept 2024]Building Customer-Centric Programs within Responsys Join Oracle experts Nick Cantu and JT Capps for our special customer event to learn some tips and best practices when…
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Curious about Responsys' Generative AI features?Enhance the creativity and engagement of your Responsys Campaigns with Generative AI Oracle is launching new Generative AI (GenAI) capabilities within Responsys. These f…
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Oracle Responsys Customer Briefing ReplaysIf you weren't able to join us for some of our past events, or would like to watch the sessions over again is the page you want to bookmark. Special Events The Future of…
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On-Demand Webinar: Why a CDP can bring your marketing campaigns to the next level! [April 2024]Curious to learn why and how a CDP can bring your marketing campaigns to the next level? In this session we will discuss one of the hottest topics in Customer Experience…
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On-Demand Webinar: Email Deliverability Best Practices [Jan 2024]Worried you're not making it to the inbox? Join Oracle expert, Markus Frank, as we explore strategies, tips and tricks to maximize your email deliverability in today's r…
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What to Expect When Your Responsys Account Makes the Move to OCIWhat to Expect When Your Responsys Account Makes the Move to OCI Learn more about Responsys' Move to the Oracle Cloud Infrastructure (OCI) Once you’ve completed all your…
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How auto unpublish feature worksHi There, We wanted to know how auto unpublish feature works in the program for specific date Ex:- If we setup a program to run on 30th at 10:00 AM and also auto unpubli… -
testingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to use AP Invoice Option for Drop Ship Purchase OrdersWe have setup 'Manage Dropship Flows' - 'Ownership Event' to 'AP Invoice'. Expecting 'AP invoice' after Dropship PO creation would close the PO but AP invoice expecting …
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In Responsys programs What "Test" Tab will do and how it worksHi There, In Responsys programs What "Test" Tab will do and how it works. Please give us any user guide on how to use What is the purpose of "Test" tab and how to use it…
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Recurring Password Expiry for Web Service UsersHi, is it possible to set a recurring expiration date for the password of only certain specific accounts, such as technical web service accounts? Thank you very much in …
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How to upload new address for an employee?Summary: Newer to Oracle. What is the simplest method for uploading a different address for either active or not active employees? Content (please ensure you mask any co…
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Not able to view any records in interactive dashboard for Auto Open column when we select Sent dateHi There, In the interactive dashboard we are not able to see any record counts under auto open when we select Sent date. But when we select Event date we are able to se…
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In app link tracking : - redirect to browser-ResponsysCurrently upon clicking the in-app, user is being redirected to browser and then redirected back to mobile application. We came to know that is happening because of clic…
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"Out of memory" errors using Responsys "Manage Hosted Content"Summary: I keep getting Error code: Out of Memory when my team or I try to use Manage Hosted Content. Content (please ensure you mask any confidential information): I'm …
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Responsys Link Category limit?Our Cloud instance currently has 19 Link Categories and we need more. Is 19 a hard cap? Could we "fit" more by shortening the names of existing Link Categories? Thanks i…
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PurchaseOrderEmailSubjectLayoutSummary After changing the PurchaseOrderEmailSubjectLayout layout, replace the original layout when sending the email, the included information is not available when sen…
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Push inbox campaign(Message center) limit per customerSummary: 1) Assuming in last 30 days there are 100 message center campaigns with overlapping start date & end date to the same customers How many message center campaign…
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Data is not being passed between the app and ResponsysSummary: It appears that data is not being passed between the app and Responsys, which means that opt outs are not being logged. Our investigation suggests that this is …
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The Complete Guide to Customer Data Platforms SeriesThe term CDP is tossed around a lot nowadays, but we find that marketers are hungry to learn more about CDPs (customer data platforms), and make sense of how they are be… -
Using The API to Retrieve SQL View ResultsI am looking to use the API to query the results of an SQL view. When I call the following endpoint, I get an error as a response. Should I be using a different endpoint…
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What Are the Send Priority Rules in Oracle Responsys?If a recipient qualifies for two emails sent simultaneously (same date and time), and both with the condition "were not sent any campaigns in the last 7 days", which ema…
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Mobile Application user cant log in because of user role not set to MangementIf your user role is set to "employee" the mobile App will not allow us to log in to it unless it is set to Manager or above . Please advise it has to be set to Manager?
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Email Tracking Report for individual email addressesHello, We want to create a report of all the emails/campaigns, from the last 12 months, that were sent to a specific email address. Can we achieve this from Insights or …
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Can we delete App Channel ListHi Experts If there an option to delete the App Channel List created under Profile List and re-create ?? I am basically looking to update the App Channel List to change … -
Is it possible to updated the Merger Key for App Channel ListHi Experts, We have a customer who recently live, and after few days it was noticed that the Merger Key for a App Channel List was supposed to be MOBILE_NUMBER_ but whil…
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How to use Unsub form in SMS campaignHi There, We have created a Unsub form for mobile numbers and we wanted to use this Unsub form in the SMS campaign to capture customer Unsub via SMS by using Unsub form,…
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SOC 2 and Bridge Letter 2025Dear Team, I have checked admin ID to but we did not find latest of Mar-25 Soc2 and Bridge Letter but we have got only Dec-24 end. Pls tell me when will get for the mont…
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mobile app 24D it not allowing you to enter task in RF Execute MenuWhen on the RF Task Menu for 24D it not allowing you to scan or enter task it only allows you to Select the Task on Mobile App. Key Note 25A we are not seeing this issue…
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How to identify the exclusion records in Responsys email campaignWe need to see the exclusion list of the a email campaign. Please guide us.
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…Elise Hymes - Oracle CX-Oracle 27 views 0 comments 1 point Started by Elise Hymes - Oracle CX-Oracle -
Power Hour: Streamlining eCommerce Journeys to Deliver Seamless Customer Experiences - [postponed]This session has been postponed. More info to be provided when available. Join us to discover how eCommerce journeys are being reimagined-reducing friction, cutting down…
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Power Hour Webinar: Data-Driven Campaign Optimization with Responsys [April 2025]Discover how to transform and measure your campaigns using Oracle Responsys advanced features. Learn how features like MVT, A/B testing, audience segmentation, and perso…
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MFA for individual users in ResponsysHow to enable MFA (Multi-Factor Authentication ) for individual users in Responsys?
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How to trigger broadcast SMS to Opt out customersHi There, We are trying to send Broadcast SMS to the opt out customers from Responsys but opt out records are getting skipped. Can you please help to know how to send SM…
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Request for updated list of Redwood Profile Options for 25AHi, We have a list of Redwood Profile Options from 24 A - 24 D but we are looking for the update list of 25A. Could anyone please share the most recent list here? Thank …