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Responsys
Discussion List
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Mobile Application user cant log in because of user role not set to MangementIf your user role is set to "employee" the mobile App will not allow us to log in to it unless it is set to Manager or above . Please advise it has to be set to Manager? -
Email Tracking Report for individual email addressesHello, We want to create a report of all the emails/campaigns, from the last 12 months, that were sent to a specific email address. Can we achieve this from Insights or …
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Can we delete App Channel ListHi Experts If there an option to delete the App Channel List created under Profile List and re-create ?? I am basically looking to update the App Channel List to change … -
Is it possible to updated the Merger Key for App Channel ListHi Experts, We have a customer who recently live, and after few days it was noticed that the Merger Key for a App Channel List was supposed to be MOBILE_NUMBER_ but whil…
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How to use Unsub form in SMS campaignHi There, We have created a Unsub form for mobile numbers and we wanted to use this Unsub form in the SMS campaign to capture customer Unsub via SMS by using Unsub form,…
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SOC 2 and Bridge Letter 2025Dear Team, I have checked admin ID to but we did not find latest of Mar-25 Soc2 and Bridge Letter but we have got only Dec-24 end. Pls tell me when will get for the mont…
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mobile app 24D it not allowing you to enter task in RF Execute MenuWhen on the RF Task Menu for 24D it not allowing you to scan or enter task it only allows you to Select the Task on Mobile App. Key Note 25A we are not seeing this issue…
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How to identify the exclusion records in Responsys email campaignWe need to see the exclusion list of the a email campaign. Please guide us.
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Power Hour Webinar: Audience Designer - Smarter Segments, Less Effort [May 8]Audience Designer: Smarter Segments, Less Effort. Join us to review the benefits of leveraging Responsys Audience Designer which will allow you to create micro-filters, … -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Power Hour: Streamlining eCommerce Journeys to Deliver Seamless Customer Experiences - [postponed]This session has been postponed. More info to be provided when available. Join us to discover how eCommerce journeys are being reimagined-reducing friction, cutting down…
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Webinar: Understanding Email Deliverability: Key Factors & Key Issues [May 2025]While some things are indeed out of your control, businesses can still do a lot to impact their email deliverability. To be successful, they have to understand the facto… -
Power Hour Webinar: Data-Driven Campaign Optimization with Responsys [April 2025]Discover how to transform and measure your campaigns using Oracle Responsys advanced features. Learn how features like MVT, A/B testing, audience segmentation, and perso…
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MFA for individual users in ResponsysHow to enable MFA (Multi-Factor Authentication ) for individual users in Responsys?
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Migration of My Services to Cloud ConsoleMigration of My Services to Cloud Console Please be advised that your Responsys subscription service management user interface will be migrated from the My Services Clou… -
How to trigger broadcast SMS to Opt out customersHi There, We are trying to send Broadcast SMS to the opt out customers from Responsys but opt out records are getting skipped. Can you please help to know how to send SM…
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Request for updated list of Redwood Profile Options for 25AHi, We have a list of Redwood Profile Options from 24 A - 24 D but we are looking for the update list of 25A. Could anyone please share the most recent list here? Thank …
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Adding new transactional IPs to ResponsysHi all, Our client has acquired dedicated transactional IPs for its Responsys account. However, they do not appear in the VMTA settings, as shown in the attached image. …
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Best Practices for images used for Oracle Responsys mobile app campaignsHello Oracle Cloud Community, I'm working on optimizing our mobile campaigns and would greatly appreciate some clarity on the recommended image specifications for variou…
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How to add Unity audience (CX Audience to App push campaigns?Dear team, Please help us to do campaign with segment which is delivered from Unity (CX Audience) in App push campaigns with personalized attributes brought from Unity? …
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How to do multiple in app communication single customer in single day?Dear All, We are trying to send multiple in-app communicaitons to one customer in a single day on app open event. Whenever the customer opens the app each communication …
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Clarification on Email metrics(1) Unique opens, Unique open rate - does this include or exclude auto-opens ? (2) Spam complaints, Spam complain rate — how is this data captured by responsys ? As per …
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Power Hour Webinar: From Beginner to Pro - Unlock the Power of Responsys Features [April 2025]Join us as we dive into the essentials of Responsys, comparing its basic and advanced features to show you exactly how to level up your campaigns. Whether you're new to …
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API to External API endpoint from PROGRAMHello, We need to activate EXTERNAL API endpoints from within Responsys - it can be from a step in a program or an email campaign to retrieve specific data. Is there a w…
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Responsys - Printing Push App messages in reportsHi all, Our client wants the texts and titles of push messages to be printed in their reports. The purpose of this wish is that more than one area within the company cre…
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To understand the Interactive dashboard report for push campaignsHi There, Can you please help us to understand in the interactive dashboard report for push campaigns columns Display, Skipped, Failed & Click columns are updating on wh…
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SBD for short domainDear Team,The SSL validity of short domain is going expired on 05-05-2025. We would like to know abut the SSL Certificate SBD. 1. Is this will applicable to short domain…
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How to get the Body layout in the body of the Purchase Order Email communication sent to the vendor?Hi Oracle Savvy's, Can someone guide me that I want to customize the Email communication that is sent to the vendors. I was able to customize the Purchase Order Email Su… -
Power Hour Webinar: B2C Journey Unleashed - Crafting Seamless Customer Experiences [April 2025]In this on-demand session, we present a sample Welcome Journey to showcase the art of the possible in B2C engagement. Discover how to capture data in real time from webs…
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Power Hour: Maximizing Responsys - Supercharge Your Marketing with What You Already Own [On-Demand]We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys …