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Responsys
Discussion List
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Product Notice: Oracle Responsys 2025 Holiday Preparedness Update2025 Holiday Preparedness Summary Over the past few months, the Responsys team has completed several infrastructure and product enhancements to increase capacity, enhanc… -
Ready to unlock the power of AI in your Responsys marketing strategy?Ready to unlock the power of AI in your Responsys marketing strategy? On-Demand Webinar Discover how to leverage AI features that are available now in Responsys and the … -
🚀 Responsys Power HoursWe are excited to introduce you to the Responsys Power Hour customer series! These sessions will help reintroduce you (or introduce you!) to the power you already have a…
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Product Notice: Chrome and Firefox's Distrust of Entrust Certificates [Act Before Nov 2025]Distrust of TSL Certificates (AKA SSL Certificates) Signed by Entrust Recently, Google Chrome and Mozilla Firefox browsers announced their browsers will stop trusting TL…
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SOC 1 Bridge 2025Summary: I need a further bridging letter to cover our year end Dec 31 for the auditors Content (please ensure you mask any confidential information): Version (include t… -
What is the release schedule for next few years for Responsys?Summary: We want to know the release schedule for the Responsys for next 5 years in order to better align on the downtime and impact on the business. I already checked b…
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responsys in app notificationHello, I have a scenario where I send a push notification with launch app action and then i also have a In App banner setup to show once the App opens. But, when I click…
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What is the difference between Launch Type = S vs. Launch Type = R in Launch state CED fileHi There, What is the difference between Launch Type = S vs. Launch Type = R in Launch state CED file Thanks Naveen
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What is the best way to delete duplicate contacts from the MPL without disrupting business?Summary: We have millions of duplicate or thin records (having null values in Email or Contact info), and I want to delete these records as we do not need them. What is …
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Would the link issue the morning of 12/8 have affected unsubscribes?Summary: We received a notice from Oracle that there was a system issue between 2025-12-08 06:15 UTC and 2025-12-08 11:42 UTC. This was described as: "The link redirecti…
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Related to Auto Open for EmailsHi there, We had few questions related to Auto Open for Emails in Responsys. How do we define Auto-Open (apart from the def. provided in documentation) can you help elab…
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Related to Push Delivered CED documentationHi Team, This is related to "Push" Delivered status: I can see "Delivered" for Push channel in this page and in Interactive Dashboard But I can't seem to find "Delivered…
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How to change or update the Primary key in Responsys Supplemental tableHi There, We wanted to change/Update the Primary key for the existing Supplemental table. Please help us to know how to change Primary key for the existing Supplemental …
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If a member of AOR initiates or edits a transaction, it must be approved by another AOR memberSummary: In add pending worker flow, I have a requirement to build the approval "If HR Services AOR initiates or edits a transaction, it must be approved by another HR S…
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Can you add more than one from (bounce) address for a brand in Responsys?I know you can have many Responsys hosted Reply-to Addresses, but with a multi-brand account, can you have more than one From (Bounce) Address per brand in Responsys?
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Can I send Customer data from Responsys to another system via API?Summary: I'd like to send Opt-Out data from Responsys to an external system so customer records match up in both systems. I figured this would be easiest via API, but I …
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Non-members have enrolled and become members using that linkSummary: Requirement is to identify how many non-members have enrolled and become members using that link. What we actually need is to find contacts who previously didn’…
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Request to check for having Multiple attachments upto 10 MB for one customerSummary: To have Multiple attachments upto 10 MB for one customer Version (include the version you are using, if applicable): we have feasibility with 2MB files for Mult…
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ORCE – Responsys Integration Not Working as ExpectedHi Team, Integration between ORCE and Responsys has been enabled, but data is not appearing in Responsys when the job runs in ORCE. What could be the possible reasons fo…
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Email WorkbookIn EDM Workbook, instead of uploading a html file, can we just input a static url or use a dynamic field to call a url which will return the contents of the html on deli…
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CED Email sent table LAUNCH_ID and Launch_State table launch_ID is same?Hi There, Is CED Email sent table LAUNCH_ID and Launch_State table LAUNCH_ID is both are same or different LAUNCH_ID Thanks Naveen
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What is the number of links can add in one link table in ResponsysHi There, Can you please help to know What is the number of links can add in one link table in Responsys. Thanks Naveen
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Clarification on Facebook Custom Audience Integration and Field Mapping in Oracle ResponsysHi Team, We have a requirement to share audiences/segmentations based on our business needs into Facebook Custom Audience. We have already installed the Facebook Custom …
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How can we automatically retrieve rejected files (Profile List, Supplemental, PET) in Responsys?We are exploring ways to optimize our data ingestion process in Oracle Responsys Automating Rejected File Retrieval: You're seeking an automated process to retrieve reje…
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Unable to edit or remove variables after copying an existing ProgramHello , I copied an existing published program and would like to modify the program variables in the new copy. However, I’m unable to edit or remove any of the existing …
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How to use multiple supp table personalization in Email/SMS campaign workbook for the same customerWe have scenario to use multiple supp table in one Email/SMS campaign workbook to use Personalization for the same customer based on RANK column value. Ex:- Customer_ID …
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Carousel Push NotificationsSummary: Hi Expert team, could you please confirm if "Carousel Push Notifications" is supported for android as well?, as of now there is only documentation for iOS (http…
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How to create an Email Preview link to non Responsys usersSummary: I want to create a reference of all our LIVE email campaigns so people in the company (not Responsys users) may preview the emails. I though on using the "View …
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List of ciphers and/or algorithmsHi, During the period of September 22–26, our customer will be performing an upgrade of the Oracle Responsys platform. They have requested that we verify whether the sys…
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25C Release GuidanceSummary: 25C release, OpenSSH Content (please ensure you mask any confidential information): Dear Support, we were informed that in the 25C release, OpenSSH will be upda…
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SMS Segmentation in ResponsysSummary: Assigning a Segment to SMS campaign in Responsys Content (please ensure you mask any confidential information): From Recent email from Oracle, it says "Please e…
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Power Hour: Messaging to WhatsApp and RCS channels in Responsys [Sept 18]Join us to explore seamless WhatsApp and RCS integration in Responsys. Through a recorded demo, learn how conversational design drives customer engagement and stronger r… -
Why Marketers Can’t Miss Oracle AI World 2025Marketers, get ready: Oracle AI World 2025 is shaping up to be one of our most action-packed events of the year. From breakthrough AI strategies to real-world customer s… -
How to connect Responsys to Oracle Fusion Sales without OIC?Summary: We are trying to get our Oracle Fusion Sales data into responsys to create campaigns and forms and back into fusion from Responsys but our customer have not bou…