To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Sales
Discussion List
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CX Sales add-in for Microsoft Outlook 365 QuestionsSummary: We have a couple questions/potential bugs pertaining to the functionality of CX Sales add-in for Microsoft Outlook 365. Since Support usually requires us to mak… -
is there a tool to convert classic UI layout to Redwood UI?Summary: we are trying to utilized the redwood UI and we are customizing its layout based on the current classic UI layout, right now we are re-creating the layout in VB…
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CX pickerSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Generate Win Story EmailHi, When I look for Generate Win Story smart action I am getting pop-up as below and if I click Generate Win Story to whom does this email goes to Why this window is not… -
RSSP Change in User Interface in upcoming quaterly updates(25A onwards)Summary: Our Customers has got the notification We strongly encourage you to transition to the News feed layout now using the following steps: Login as a user with Admin…
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Generate Win StoryHi, I have create in Sandbox enabling Yes for both Generate Account Description and Generate Win Story and published . In Accounts I am able to find the Send Email actio…
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How to import hierarchies from DnB into CX through the Oracle DnB Account enrichment service?Summary: How to import hierarchies from DnB into CX through the Oracle DnB Account enrichment service? Content (please ensure you mask any confidential information): Cli… -
Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi… -
Filter OTBI Analysis on Sales Dashboard by logged in User with Action LinksSummary: I have successfully created an OTBI analysis, created a visualization in App Composer, and added it to the Sales Dashboard. However, I have a filter for the cur…
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AI based chatbotHi, As the OSN is decommissioned is there way to enable AI based chatbot in Sales application. Thanks
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
Official release to migrate to Redwood SalesSummary: When do we officially have to migrate to Redwood Sales? Release? Date? Content (please ensure you mask any confidential information): Version (include the versi…
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How to alphabetical order the list of values at the moment to cancel sales order line?When I try to cancel sales order line I can see the list of values without order in the field "Cancellation Reason". How to alphabetical order the list of values in this…
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Redwood - All Smart Actions generating error - Error Response during RestActionSummary: Clicking on any Smart Actions within App Composer generates error: Error response during RestAction We believe this issue started as a result of the implementat…
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How to add sections in Sales Redwood page?Summary: Have a good day community. I enabled sales redwood to configure it. Create the project as Visual Application. When entering the contact details and clicking on …
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Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! https://community.oracle.com/customerconne… -
How to calculate Holidays and Weekends using groovy in Fusion Sales Cloud ObjectsSummary: The requirement is to calculate calculate age of the record which is (today()-creation date). But the age should exclude weekends and public holidays. Is this p…
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Customer Summary Panel Configuration on Redwood Sales AccountsIn early 2024, we released a new double-panel layout into the Account Foldout that provides a way for summary information to be configured and displayed to users when th…
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How does Oracle determine user licenses for Fusion Applications?Summary: Hi, I want to know how the user licenses are counted by Oracle in the system. So, let's say if my pod has user license for 10 sales user (CX Sales) and 10 servi… -
Is it possible to translate the field value of the "Activity" field from the Activity Object?Summary: In the Activity field (LOV Lookup-Type: ZMM_ACTIVITY_FUNCTION_TYPE_CD) from the Activity Object, the Lookup-Code is displayed in the UI (Screenshot), instead of…
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Data not updated in HZ_LOCATION tableIs there a way to update data in HZ_LOCATION table. We have data in HZ_GEOGRAPHIES, but not in HZ_LOCATION. Is there an issue with the privilege ? Note: We ran the ESS j… -
How to Change the From Email Address (not the display name) to its Corresponding EnvironmentRecently, we had a P2T refresh and one thing that we found out that our email notification "from email address" is not pointing to its corresponding environment. This is… -
Raise a predefined or custom message (Multipart Validation Message) via Groovy in CX SalesIn the CX Sales application we can create new messages, or see predefined messages via Setup and Maintenance → Manage Messages task. Their Translations can be managed vi…
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How to include new field in the PIM to Sales cloud product integrationSummary: We are planning to introduce new field in PIM to hold additional info related to product. We would like to know how to include new field in the PIM to Sales clo…
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oracle engagement cloud Service documentationSummary: Hi, can anyone share with me the engagement cloud Service implementation document? we currently use the engagement cloud Sales and we need to implement also the…
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Video: Sales Forecasting Troubleshooting TipsSummary: Sales Forecasting troubleshooting tips. Content: The following video provides troubleshooting tips for Sales Forecasting in Redwood such as: Troubleshooting: Sa… -
VBS : Redwood Production deploymentHi Team, When deploying Redwood changes from the test instance to production, should we first deploy the job in the test instance before deploying it to production, coul… -
Sales Forecasting in Sales DashboardSummary: An overview of the Sales Forecasting BI based reports in the Sales Dashboard. Content: The following video provides an overview of Sales Forecasting BI reports …
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Video: Sales Forecasting BI ReportsSummary: An overview of the Sales Forecasting BI reporting and subject areas for forecasting by opportunity. Content: The following video provides an overview of Sales F…
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Video: Sales Forecasting ProcessesSummary: An overview of the Sales Forecasting processes, the default schedule and additional processes to run after enabling Sales Forecasting. Content: The following vi…