To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Sales
Discussion List
-
Is it possible to exceed 10 parallel imports when using Oracle Sales Cloud - Import Management?We want to know if it is possible to exceed 10 parallel imports having 500k records each import (Accounts) when using Oracle Sales Cloud - Import Management. If Yes, How? -
How to enable sales forecasting for Partner Sales Reps and Partner Sales Managers?Summary: Hi, As the title says, is there any OOTB way to enable forecasting for partner users and have them use it like normal sales users? It seems the OOTB Partner rol… -
After Merging Accounts want to remove merged account from accounts list viewSummary: We are merging accounts in customer data management tab. Once the 2 accounts are merged in one master account still we are seeing second account in accounts lis…
-
We could not see the table for Email Communication functionalitySummary: We could not see the table for Email Communication functionality for Activities, we would like to seek assistance on locating the backend table for this. Conten…
-
what is a good way to remove hardcoding in a groovy script?Summary: We want to remove the hard code and want to use lookups/any other way to remove the hardcode, what is the best method? how can we attain this requirement in the…
-
How to Edit the Redwood Partner Dashboard?Hi @John Vakoc-Oracle , We need to edit the following Partner Dashboard in VBS. But if we click "Edit Page in VBS", it's showing the default Sales Dashboard in the VBS P…
-
Does Oracle Fusion CX Sales cloud supports Microsoft teams as CTI Telephony tool?We want to know if Oracle Fusion CX Sales cloud supports Microsoft teams as CTI Telephony tool. https://docs.oracle.com/en/cloud/saas/fusion-service/facti/what-is-cti.ht… -
We don't want to update parties via the losing source systemBusiness requirement- After merging two parties, both the parties source system references are retained in the master party. Current case- We get updates from losing as …
-
logout screen points to Oracle linksSummary: User is logged-out of the instance after some inactivity. Content (please ensure you mask any confidential information): Whenever there is some inactivity and t…
-
Opportunity Subview under account doesn't let us search for records using Sales StageSummary: Under Oracle CX Sales Cloud Redwood version Account Page we have Opportunity Subview. Since Account has a lot of opportunities, we're trying to search Opportuni…
-
Adjust column width in My Forecasts Redwood UISummary: Is it possible to adjust the column width in Redwood Sales > My Forecasts UI? Content (please ensure you mask any confidential information): Name column is too …
-
Encryption Capabilities in CDMSummary: Hello Team, We have a business requirement to store certain person-related NPI and license numbers under Additional Identifiers. Our client requires these ident…
-
How to embed Data Model report with filter based on the opened record?Summary: How to embed Data Model report with filter based on the opened record? We have created a BIP Report due to it's flexibility over OTBI and would like to embed it…
-
PRM - Need Document for Configuring Partner Registration Approval FlowsSummary: Hi, As the title says, I am looking for a document which can help me to configure the Partner Registration Approvals for Channel Operation Managers in PRM. Can …
-
Redwood: How to disable smart actions like update product in Service RequestSummary: Some of the smart actions are not needed on Service Request Object like Update Product, Update Asset and so on. How can we disable those smart actions? Content …
-
In a sales order that contains both a service item and a product itemThe new item I created is a service item. Therefore, I created a separate rule for the service item in Manage Process Assignment Rules for Sales Order and assigned it to…
-
How to create audit report using SQL statement where in similar result to history tabSummary: in history tab of each record, we can see the changes of each auditable fields. like for example: field1, we can see in the list the before and after change. i …
-
Adjust custom object parent field hyperlink in custom object list pageSummary: In the custom object, it has a column Contact Name, by default the contact name jumps to the /redwood/digital-sales/es/p/mycustomers/contacts?id=**** page . i w… -
REST API details to pull service request details from My Oracle SupportSummary: We are working on a POC where we are working to create dashboards on our end and the data that the dashboard needs to pull is to project the data with respect t…
-
Bulk upload of mapping HCM jobs to resource roles to automatically setup users as resourcesSummary: I am following this link on how to setup new employee users as resources automatically on hire. https://docs.oracle.com/en/cloud/saas/sales/fasqa/how-do-i-autom…
-
Is cross tenancy fusion clone possible?Summary: Hi, We have a requirement where in the customer wants to clone fusion environments between different tenancies. There is a lack of documentation to confirm or d…
-
How do I enable the ability to allow Users to mass Accept Leads via Workspace Searches?The ability to mass Accept Leads was available via the SUI from the Leads Landing Page, however, this functionality does not appear to be available when viewing Leads fr… -
Sorting options in nearby activities of map viewHi @Dima Buldakov I’m trying to better understand how the sorting filters work in the Nearby Activities section of the map view in Oracle Fusion Field Service. Specifica…
-
How to restrict visibility of Accounts, Contacts based on Owner and respective manager in Cx SalesHi, How to restrict the visibility of Accounts, Contacts and Activities based on the Owner and respective manager defined in the hierarchy from resource directory in Red…
-
Inquiry on Accidental Role Assignment – “Data Steward Manager”Summary: I accidentally assigned the “Data Steward Manager” role under CX Service. Our company is only subscribed to Oracle ERP and SCM, and I would like to confirm if t…
-
The panels of a child Custom Object of a Standard Object are not displaying in Redwood VSB.Summary: I created a Custom Object called "REGALO" as a Parent/Child relationship with the standard object "Contact," and I generated the extension export file using the…
-
Where to start investigation if the account 'Sales Profile Status' update will not save?Summary: Currently, in the Redwood UI, our account field 'Sales Profile Status' is not updating any change we make. For example, switching from 'active' LOV to 'exit' LO…
-
How to delete the association of Lead and Campaign?Summary: Hi Team, currently, once we add the Lead to Campaign, the association is being created on MKT_CAMP_MEMBERS. But once we removed it, the association Active statu…
-
Retrieving and showing info from third party SystemsSummary: Hi, we need to create reports and documents related to info retrieved via API from a third party system. Furthermore we need to show those data in Account subta…
-
CX-list and cx-panel layout label is not being translated from the field title in VB studioSummary: I am trying to create an translatable string into the certain labels in CX-list and panel layout pages, however, it seems there is no possible to create a trans…