Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 3 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Subscription 26A close credit method do not see the new valuesSummary: in 26A supposed to be 3 new values in close credit method but we do not see them. we see only 3 values - Full, prorate with credit, prorate without credit Conte…
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Enquiry on "standard/pre-built" integration from Subscription Renewal lines to CPQ Quote?Summary: We need to inquire on the "standard/pre-built" integration that picks up Subscription Renewal lines and creates a CPQ Renewal quote with Line Item Grid populate… -
EFF tables for SubscriptionsSummary: Where can I find EFF tables in fusion to fetch Custom attribute details in SAAS report at Subscription Header Level. Content (please ensure you mask any confide…
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How to hide columns in Manage Agreements to Supplier Portal?Summary: Objective is to hide the Agreement Amount, Released Amount, Start Date, and End Date to Supplier Portal in Manage Agreement Content (please ensure you mask any …
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Not able to generate credit memoSummary: After the release 25D we are not able to generate credit memo from Subscription. Content (please ensure you mask any confidential information): The profile opti… -
Assistance Needed: Error During Subscription Approval in BPM WorklistSummary: I am receiving the error, “A requested resource was not found. See logs for more details,” while approving a subscription from the BPM Worklist in Oracle Subscr…
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In subscriptions, Product close date having different date formatSummary: Hello team, We noticed that 'Product close date' field is having different date format as compared to the start and End date at the product line are. Was there …
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Oracle REST API in groovy script giving 404 errorSummary: When trying to call a REST API (POST, PATCH) call in groovy script, It is giving error on save action in subscription UI. error : " Exception in expression "ora…
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Bulk update coverage details in subscriptionsSummary: We have a requirement to update standard coverage details in Subscriptions in bulk. So far I am unable to find any file based import for entitlement rules in su…
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Fusion- OIC Integration Error Notification Detailed Email RequiredSummary: Hi Team, Whenever an integration between Fusion and OIC encounters errors during execution, the system sends error notification emails to the AMS team. Ideally,…
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How to enable grouping rule in SMC using Subscription Number as the grouping object?Summary: Use Case - During Upsell, I want to add new products to the same subscription. Upsells are triggered from Quoting system and come to SMC through Fusion Order Ma… -
Will groovy script triggers timeout/give errors while updating a large number of recordsSummary: Hi all, We are working on Subscription Management Module of Oracle Fusion and updating a field on Subscription Products Object level with data from Subscription…
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How can multiple approval routings be configured in an Oracle Fusion Fixed Assets with single userSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Header showing as close even if all the Product line is not closed statusSummary: Need to undersatnd how come the subscription header is closed even if the all the product lines are not close. Ideally header should come in 'Closed' status onl…
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Add estimated Usage in SubscriptionI am trying to add the Estimated usage in a Subscription following the document link mentioned below https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/…
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Enterprise Scheduler Job Application Identity for CRMSummary: Subscription getting closed by this username, why? Content (please ensure you mask any confidential information): We need to stop subscriptions getting closed b…
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How to change the start date of an included warranty?Currently the included warranty on Fusion is created based on the ship date and probably with a specific offset for installation purposes. However, if an OEM is selling …
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Descriptive flex field table for subscription productSummary: May I know which table stores the Descriptive Flex Field for Subscription Product? Thanks, Krishna
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How to terminate specific covered assets within a coverage item from SO using REST APISummary: How to terminate specific covered assets within a coverage item from SO using REST API Content (please ensure you mask any confidential information): We have a …
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Is there a query to get the license count from Fusion which can help reconcile the data cloud portalIs there a query to get the license count from Fusion which can help reconcile the data from the usage report generated in the cloud portal
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Purging Old assetsSummary: Deleting Old Install Base Assets based on the Date Parameter. Content (please ensure you mask any confidential information): Hi Team, we have a business require…
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Accessing customer master data from oracle subscription formSummary: Is there a means to access customer master using the customer data selected on the subscription as the context? I am looking to view customer master data direct… -
Why tax getting calculated in subscription for few customers?Summary: There's no exempt tax setup done for any customers, however for few customers the tax is getting calculated in subscription line and for few it is not ? Content…
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List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti…
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Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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How to do an advance billing for the current month in the previous month of given date.How to do an advance billing for the current month in the previous month of given date. Eg. Billing for 1-Jan-26 to 31-Jan-26 = invoice generation on 27-Dec 1-Feb-26 to …
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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Location of SMC to AR Standard Field Mapping in Subscription ManagementSummary: Hi Team, We are currently working on SMC to AR mapping. Under the Service Mapping section in Subscription Configuration, we are unable to find the standard fiel…