Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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May Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 16 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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How to control the subscription profiles for newly created subscription flowing from OMSummary: We have created various subscription profile options but the profile is defaulted by system and it doesn't allow us to change. Is there any method to control wh…
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Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage ItemsSummary: Unable to create Subscription Order and facing error in Reprocess Order Transactions for Usage Items Content (please ensure you mask any confidential informatio…Goopikrishnan Jayaraman-Oracle 4 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle -
How to Perform Subscriptions Amendments/ Termination/Renewal from Order ManagementSummary: How to Perform Subscriptions Amendments/ Termination/Renewal from Order Management Content (please ensure you mask any confidential information): We have Create…Goopikrishnan Jayaraman-Oracle 8 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Unable to create Subscription Order and facing error in Reprocess Order Transactions with EFF fieldsSummary: Unable to create Subscription Order and facing error in Reprocess Order Transactions with EFF fields Content (please ensure you mask any confidential informatio…Goopikrishnan Jayaraman-Oracle 4 views 0 comments 0 points Started by Goopikrishnan Jayaraman-Oracle
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Error in Rate Subscription Usage Events that was entered via importSummary: we loaded usage events via import (ORA_OSS_SOURCE_IMPORT) and got error in - Rate subscription usage event. error - OSS_EVNT_RTNG_CHG_PRD_RTPL You must have at …
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Subscription Management Redwood UISummary: When is it mandatory to switch to Redwood UI for Subscription Management?
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How to restrict subscription data to be flown to RMCSSummary: Unable to restrict subscription data to be flown to RMCS based on a custom attribute value Content (please ensure you mask any confidential information): We are…
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How to create a subscription but stop the revenue recognitionHello , I have a requirement where we need to a subscription and create an invoice but neither recognize the revenue nor send the billing lines to Revenue management.
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Closed order reference in subscription lineSummary: We have implemented subscription management integrated with order management. Incase of termination initiated from sales order, there is no reference being capt…
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How to align Interface Date across bill lines in the same billing sequence?Summary: Looking for a supported approach to align Interface Date across bill lines within the same billing sequence (sequence 2 onward) in Oracle Subscription Managemen…
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Add Assets button in Redwood UI's Subscription covered level is missingSummary: When working with Subscription redwood UI, I can not find the "Add Assets" button. The only displayed button is the "Add Covered Level" button I have searched i…
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How to avoid the splitting of billing lines for fixed billing methodSummary: Hello Team, We see the splitting of product billing lines against the subscription, I observe it is happening due to the start date which is either at the mid o…
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How to Rate subscription usage on bill lines created from Sales order through CPQ-OM integrationSummary: Rate Usage button is not available at subscription bill lines level for the Usage subscription created from Order management Sales order using the CPQ-OM integr…
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How to create Standard Coverage Template in subscription with adjustment matrix with usage quantityIs there a way to capture usage quantities for service products in adjustment matrix of a standard coverage instead of price discount percentage. For example: Entitlemen…
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What is difference between Billing Offset Days and Interface Offset DaysSummary: In OSS_PRODUCTS we have Billing Offset Days and Interface Offset Days What is the difference between the two? Unfortunately documentation no details of Interfac…
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how to integrate the subsscription management to Revenue managementSummary: need a Document to do the Integration between the Revenue Management and Subscription Management (Service Mappings ,Groovy Script) Content (please ensure you ma…
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Incorrect charge 'Recurring sale price' added by system for party site covered levelSummary: We are creating subscription to covered a party site through conversion and in UI. We are observing that system is automatically adding a charge line with Charg…
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How to generate a separate invoice by month for past billing periodsSummary: Our business requirement is to generate a separate invoice (by month) for the past billing periods, because our customers could have a different PO for each mon… -
Unable to search for some of the customers from Manage Customers. However, able to create AR invoiceSummary: Unable to search for some of the customers from Manage Customers. All the customers are loaded using FBDI. Out of these few are visible in manage customers whil…
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Unable to add BillToAccountDescription attribute in Subscription Header through app composerSummary: We need to add the BillToAccountDescription attribute to the SubscriptionHeader Details page. This attribute is a standardfield available under Fieldsin the Sub…
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Price list not retrieving through APISummary: Trying to create Subscription through Rest API. Pricing is defined in the system however open hitting the create Product API price list does not get retrieved a…
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Unable to view all fields to enable audit in oracle subscriptionSummary: Unable to view all below fields to enable audit in oracle subscription. Am I missing job role? I have Sub Specialist job role. i am looking to enable almost all… -
Can the Subscription be cancelled using REST APISummary: I am using this end point to cancel subscription, but it is throwing 400 bad request error /crmRestApi/resources/11.13.18.05/subscriptions/{SubscriptionNumber}/…
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Ability to create Subscription Bill Line Adjustment in bulk using REST APISummary: Ability to create Subscription Bill Line Adjustment in bulk using REST API Content (please ensure you mask any confidential information): There are 500 plus bil…
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Negative quantity handling in SubscriptionsSummary: Subscriptions doesn't allow negative quantity. But we have to pass -ve quantity to RMCS to get revenue according to the requirements. Is there a standard way of…
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26A New FeaturesSummary: We wanted clarity on a new feature in 26A named 'Track Allowances for Prerated Events'. In case of over usage, the business users currently follow a process whe…
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How to enable coverage plans for subscription type products in Oracle SMSummary: Unable to associate coverage plans/entitlements for subscription type products in Oracle SM Content (please ensure you mask any confidential information): We cr…
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Unable to download whitepaper from Oracle note : KB221027Summary: I am unable to download the whitepaper given in the Oracle note. We have similar requirement for our client. Can someone help to get whitepaper? FA: SCM: Pricin…
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memo line from subscription management to ARSummary: Need some help or any documentation on how to setup/map memo lines from subscription to AR Content (please ensure you mask any confidential information): Versio…
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Is there a way to create standard coverages using APIs or Import Management in Subscription?Summary: We have business requirement for frequent creation of standard coverages, is there a way to create them using REST APIs or import management so that it can be a…