Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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August Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 20 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
February Interactive Demo Hours: Revenue TransformationIn this one-hour showcase, you’ll see Oracle’s Revenue Transformation application suite in action—including Configure, Price, Quote (CPQ) and Subscription Management. Di…Kayleigh Halko - Oracle-Oracle 12 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty ItemsSummary: Unable to Update Covered Asset TCV for Converted SM Contracts with Extended Warranty Items Content (please ensure you mask any confidential information): Hi All…
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how to send bulk api request to add charge adjustment in subscription ProductHi Team does anyone aware on how to add adjustments in bulk for pricing charge adjustment through api call instead of fbdi method Attaching the payload pls let us know i…
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Subscription Grouping ruleCan Subscription grouping rule consolidate order lines on subscription product and give consolidated quantity under one header. i.e. If we have 3 order lines of Product_…
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How is Recurring Sale Price associated with Allowance Grant in Balance Management?Summary: We've successfully implemented Allowance Consumption using Balance Management. The allowance is granted through an Entitlement Plan, consumed through a Consumpt…
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OSS_EVNT_RTNG_QTY_UOM for Allowance Consumption Rating with Balance ManagementHi Experts, We are implementing an Allowance Consumption use case using Oracle Subscription Management Balance Management. Setup completed: - Balance Code (Quantity-base…
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How TCV is calculated for a shorter periodwe created a subscription with a single product line, having a start date of 24-Jul-2025 and an end date of 31-Dec-2027. The recurring list price is 1000 with a yearly b…
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Need to select dynamic pricelist while creating subscriptionSummary: My client is currently using Oracle EBS, where the price list is selected dynamically during the order creation process. However, in the Oracle Fusion Subscript… -
Is there any way to Renew Subscriptions using import management?We attempted to perform subscription renewals by importing data through the Subscription Product import object. However, the import does not create or process subscripti…Mahad Ali Khan- SCM Consultant 13 views 0 comments 0 points Started by Mahad Ali Khan- SCM Consultant -
Subscription Close with Prorate without credit , generated credit memo with ValueSummary: We have terminated a subscription with close credit method as prorate without credit and credit amount shown as zero. But on confirmation we could see that cred…
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Is a Rate Plan always required for Usage Charges if they come from External systemHi Team, We are currently building an integration to interface pre-priced orders into Oracle Order Management (OM) for subscription items, which will flow into Subscript…
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Create Subscription but billing should not go to Oracle AR. Revenue should be recognized in RMCSSummary: We need to create a Subscription with Product Type Subscription. The billing should not happen via Oracle AR from subscription. Need to capture only TCV and cha… -
Tier Pricing Adjustments for Usage SubscriptionsSummary: Subscription Management usage billing: Asset Meter updates Usage Quantity, but tiered price/discount adjustment is not applied. We even tried without Asset Mete…
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Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent)?Summary:Is Subscription Management mandatory for Direct Invoicing from Enterprise Contracts (Sell Intent) without OM or PO? Hi Everyone, We are trying to design a busine…
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Product Charge line is not getting createdSummary: We have created a subscription by fulfilling a Sales Order. The subscription was activated as well. However, the product charge was not created by application. …
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Subscription Order created from OM- What happens to subscription when item needs replacementSummary: We have the following scenario. One device is rented on monthly rental basis and created subscription order from Order management. Created 2 lines in OM. One is…
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Restrict Bill Line Amount Adjustment Action for Active SubscriptionsSummary: We would like to allow the Bill Line Amount Adjustment Action only for Subscriptions that are in Draft status or Under Amendment status. If the susbcription is …
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Subscription redwood UI not displaying historical expired subscriptionsSummary: Hi Team, We have enabled redwood UI for oracle cloud subscription management. But it is retrieving subscriptions which are last updated in 365 days. This happen…
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can I bill subscription without activation when actual start date is not yet determinedSummary: We have extended warranties created in subscription which has start date based on installation completion, however extended warranty needs to be billed way in a…
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You can't create a usage charge when the rating source is Internal - ErrorWhile uploading usage quantities using usage batch events and I am trying to upload usage quantities specific to charge since in a given period there are multiple charge…
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Subscription not sent to RMCSSummary: Subscription created in Subscription UI getting send to RMCS but subscription created from Order Management not getting picked by ESS Job Send Subscription Reve…
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The value of the PricedQuantity attribute is invalid. (OSS-6075166)Summary: Import Management- > Manage Imports We uploaded the subscription data files using the 'Manage Import' function. Although the processes worked fine, we got error…
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Prerequisites to close a subscription lineSummary: We are unable to close the the subscription product line of multiple subscription product using the API, /crmRestApi/resources/11.13.18.05/subscriptionProducts/…
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Payload to close subscription productSummary: The Api to close subscription is not working. /crmRestApi/resources/11.13.18.05/subscriptionProducts/{SubscriptionProductPuid}/action/close Sample Paylaod- { "c…
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Discount applied on Subscription Product Line is not showing as a separate line on AR Invoice.Summary: I have applied a discount through discount price list on subscription product but in AR Invoice, I don't see a separate line for discount. Rather system creates…
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Is there any workaround of "Manage Pricing Promotions" for Oracle Subscription Management?I want to apply the predefined discount or promotional codes to subscription like we do on Sales Order. I read that "Manage Pricing Promotions" is no available for Subsc…
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how to enable Proration Flag for One Time Sale Charges on Subscription?Summary: We want to enable Proration on One Time Sale Charges also. SO when Subscription is closed before End date we can generate credit memo to customer. share the ste… -
How to Enable Redwood UI Pages and Service Connections for a Custom Object in SCM Cloud.Summary: For Sales and Service custom objects, we can use the CX Extension Generator to enable Redwood based pages and connect them to the respective services. How can w…
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How to create Single Billing for One Time Charges with Multi Year ContractSummary: How to create subscription item in Subscription Management from order management for multi year contracts, for which billing happens in full one time at the sta… -
SLA Milestones not reflecting for imported SRsTeam, SLA milestones are getting reflected when SRs are created via UI, But not reflecting to SRs created via import(even after running the scheduled process-Monitor Ser…
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unable to activate subscription through rest api after 26B upgradeSummary: We are unable to activate the subscritpion thorugh rest api after 26b upgrade. Content (please ensure you mask any confidential information): Version (include t…